Closed listing
GWS Migration Support Engineer
- Toronto, ON, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- Experience: 8–12 Years
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Role: GWS Migration Support Engineer (L1/L2)
Location: Toronto, Canada – Hybrid
Experience: 8–12 Years
Role Overview
We are looking for a senior Google Workspace Support Engineer with strong hands-on experience in Google Workspace administration, Gmail, Google Calendar, Microsoft 365, Outlook, and Exchange. The role will focus on L1/L2 escalations and user support during and after large-scale migration programs.
Must-Have Skills
- Strong hands-on experience with Google Workspace / G Suite
- Google Admin Console administration and user support
- Strong expertise in Gmail and Google Calendar
- Microsoft 365 and Outlook user-facing support
- Experience with Exchange On-Premises
- Strong understanding of mail flow, email delivery, and troubleshooting
- Experience supporting Google Workspace / Microsoft migration projects
- Troubleshooting Outlook and Google Calendar synchronization issues
- Experience handling L1/L2 escalations
- User access, permissions, account and identity-related support
- Experience with mobile and workstation configuration/support
- Knowledge of Microsoft Graph API, Google APIs, or REST APIs
- Experience integrating third-party/internal applications with Microsoft or Google platforms
Good to Have
- ITIL / Service Management experience
- Experience with large-scale enterprise migrations
- Knowledge of Google Workspace and Microsoft 365 collaboration applications
- Technical documentation / knowledge base creation
- Change management and user adoption support
- Experience with ticketing and incident management tools
Ideal Candidate
The ideal candidate should be a strong hands-on support and migration professional, not just a Google Workspace administrator. Candidates must be comfortable troubleshooting Gmail, GCal, Outlook, Exchange, mail flow, calendar synchronization, integrations, and user-facing migration issues.
More about this job
Responsibilities
Provide hands-on L1/L2 support and escalation handling for Google Workspace and Microsoft 365 users during and after large-scale migration programs. Troubleshoot Gmail, Google Calendar, Outlook, Exchange, mail flow, synchronization, integrations, and user access issues.
Requirements
The role requires 8–12 years of experience and strong practical expertise in Google Workspace administration, Gmail, Google Calendar, Microsoft 365, Outlook, and Exchange On-Premises. Candidates should have migration support experience and be able to troubleshoot mail flow, calendar synchronization, APIs and integrations, user access, and device configuration.
Skills
- Google Workspace Administration
- Google Admin Console
- Gmail Support
- Google Calendar Support
- Microsoft 365 Support
- Outlook Support
- Exchange On-Premises
- Mail Flow Troubleshooting
- Migration Support
- Calendar Synchronization Troubleshooting
- L1/L2 Escalation Support
- User Access and Permissions
- Mobile and Workstation Support
- Microsoft Graph API
- Google APIs
- REST APIs
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Consulting
Keywords
- Google Workspace
- G Suite
- Google Admin Console
- Gmail
- Google Calendar
- Microsoft 365
- Outlook
- Exchange On-Premises
- Mail Flow
- Email Delivery
- Migration Projects
- Calendar Synchronization
- L1/L2 Escalations
- User Access
- Permissions
- Identity Support
- Mobile Configuration
- Workstation Support
- Microsoft Graph API
- Google APIs
- REST APIs
- Third-Party Integrations
- ITIL
- Service Management
- Enterprise Migrations
- Collaboration Applications
- Technical Documentation
- Knowledge Base
- Change Management
- Incident Management