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Added 6 mins ago
NS
Executive Assistant - St Andrew's Hospice
NHS Scotland
St. Andrew's, NL · St Andrews, NL
- Full-time
…Lanarkshire's specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population…
Added 6 mins ago
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Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
…role is responsible for advancing application observability, production triage, release engineering, deployment automation, and operational readiness, while reducing reliance on development…
Added 6 mins ago
C
Senior Full Stack Developer (Node.js / React / AWS)
CGI
Halifax, NS
- Full-time
At CGI, we are seeking a Senior Full Stack Developer to join our team. This is a permanent, full-time opportunity for a senior developer who has extensive experience designing, building,…
Added 6 mins ago
OA
OpenClaw Python Engineer
Outlier AI
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We have a proven track record of building and supporting production-ready software with clean modular architecture, such as separate services for parsing, processing, and reporting.
Added 6 mins ago
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Consultant or Senior Consultant Product Engineering & Development
Deloitte
Toronto, ON
- Full-time
Developer at the Senior Consultant level. The ideal candidate has strong, progressive experience designing and
Added 6 mins ago
AG
OpenText xPression Developer
Axiom Global Technologies
Mississauga, ON
- Contract
Perform unit testing, troubleshooting, defect resolution, and production support.
Added 6 mins ago
LI
WebMethods Developer
LanceSoft, Inc.
Toronto, ON
- Contract
…will report to a Senior Systems Integrator for Application Support within Toronto Water ITM and will also receive direction from other team members as assigned by the Senior Systems…
Added 6 mins ago
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Continuous Improvement Leader
IMT Group
Ingersoll, ON
- $98,400 to $147,600 CAD / year
- Full-time
…engineering, quality, purchasing, materials management, and production…
Added 6 mins ago
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Senior Python Developer with AWS
Luxoft
Toronto, ON
- Contract
We are seeking a hands-on talent to support delivery within the Total Fund Management Portfolio Management Technology team. This role is suited for an experienced, self-directed individual…
Added 6 mins ago
NC
Fuel & Lube Truck Operator
Newmont Corporation
Dease Lake 9, BC
- Internship
The Fuel & Lube Truck Operator is essential member of the Red Chris Mine Mobile Maintenance team in maintaining the production equipment fleet and support equipment integral to meeting…
Added 6 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
MB · Poplarfield, MB
- Full-time
We are a values-based organization that thrives on collaboration. Whether on a farm, production line, or in an office environment, team members embrace accountability and a continuous…
Added 6 mins ago
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Senior Cloud DevOps Engineer
Qfin
Toronto, ON · North York, ON
- Full-time
The ideal candidate has strong practical experience with AWS and cloud-native DevOps, understands how to operate production systems in a regulated environment, and is comfortable…
Added 6 mins ago
BE
Branding and Design Specialist
Bluestar Equity
Toronto, ON · North York, ON
- $55,000 to $60,000 CAD / year
- Full-time
…detail-oriented, and proactive Branding and Design Specialist to support our Canadian and U.S. operations. The ideal candidate has a strong creative eye, excellent design judgment, and a…
Added 6 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
MB · Poplarfield, MB
- Full-time
We are a values-based organization that thrives on collaboration. Whether on a farm, production line, or in an office environment, team members embrace accountability and a continuous…
Added 6 mins ago
TH
Inventory Coordinator
The Heico Companies LLC
L'Orignal, ON
- Full-time
…Inventory Supervisor will drive continuous improvement and support the organization's production, quality, and cost…
Added 6 mins ago
TC
Production Support Lead
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
Manage, mentor, and guide production support teams, ensuring accountability and ownership.
Added 6 mins ago
A
Supply Planner
Artika
Montreal, QC
- Full-time
Participer à la planification des programmes majeurs afin d'aligner les prévisions de la demande avec Ia capacité de production.
Added 6 mins ago
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Director Program Management
Verathon
Burnaby, BC
- Full-time
…strengthening governance, tools, and execution discipline to support greater development throughput as the business scales. Reporting to the VP of Engineering, this leader partners closely…
Added 7 mins ago
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Senior DevOps Engineer - Healix
Deloitte
Toronto, ON
- Full-time
…(standards, tooling, automation, and operational excellence), support application releases, and provide production support for critical…
Added 7 mins ago
V
Python Developer with core Banking and payment
VySystems
Toronto, ON
- Full-time
Ensure compliance with regulatory requirements and support audit certification efforts, including documenting systems for regulatory and internal audit purposes.
Added 7 mins ago
C
Warehouse General Manager
Confidential
Aurora, ON
- $100,000 to $120,000 CAD / year
- Full-time
We are seeking a Warehouse Manager to lead end-to-end warehouse operations and support the next phase of our growth. This role is responsible for overseeing all warehouse activities,…
Added 7 mins ago
AW
Supply Chain Coordinator
Atlas Workwear
Oakville, ON
- Full-time
We are looking for an organized and proactive Production & Inventory Assistant to support our Production Manager with inventory monitoring, purchasing, and day-to-day production…
Added 7 mins ago
AI
OpenText xPression Developer
Aptino, Inc.
Mississauga, ON
- $60 to $65 CAD / hour
- Contract
Perform unit testing, troubleshooting, defect resolution and production support.
Added 7 mins ago
AI
Dotnet Developer
Aptino, Inc.
Montreal, QC
- Contract
Strong production support, troubleshooting, RCA, and incident management experience
Added 7 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
St. Malo, MB · Saint Malo, MB
- Full-time
We are a values-based organization that thrives on collaboration. Whether on a farm, production line, or in an office environment, team members embrace accountability and a continuous…

Arkhya Tech Inc.

Salesforce Marketing Cloud & Data Cloud Lead

Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Posting language: English
Posted: Oct 7, 2026

Original job description

About the Company

A leading automotive organization is hiring a Support Lead with strong Salesforce Marketing Cloud and Data Cloud skills to run 24x7 production support across its global implementations.

About the Role

In this role, you'll be the go-to person for customer support, teaming up with business stakeholders, technical experts, and offshore colleagues to keep the platform stable, fix production issues quickly, and make operations run more efficiently.

Responsibilities

Oversee day-to-day production support for Salesforce Marketing Cloud and Salesforce Data Cloud across multiple global regions.
Act as the primary escalation point for production incidents, service requests, and platform issues.
Partner with offshore support teams in India to maintain seamless 24x7 coverage.
Lead incident and problem management, perform root cause analysis (RCA), and put preventive and corrective actions in place.
Monitor platform performance, campaign execution, data integration workflows, audience segmentation, and customer journey operations.
Meet support SLAs, track service performance metrics, produce reports, and keep stakeholders informed with timely updates.
Collaborate with development, architecture, and business teams on issue prioritization, technical enhancements, and release planning.
Manage change management processes, validate deployments, and monitor platform performance after each release.

Qualifications

7+ years in application support, managed services, or production support operations.
Hands-on experience with Salesforce Marketing Cloud and Salesforce Data Cloud.
Experience supporting enterprise marketing platforms, customer engagement solutions, and data-driven marketing operations.
Proven ability to lead globally distributed support teams and handle high-priority production incidents.
Willingness to work Eastern U.S. business hours and coordinate effectively with offshore teams.
Strong communication, customer relationship management, stakeholder coordination, and team leadership skills.

Required Skills

Hands-on expertise in Salesforce Marketing Cloud.
Hands-on expertise in Salesforce Data Cloud.
Background in application support, managed services, or production support operations.
Customer relationship management and stakeholder coordination.
Team leadership.

Preferred Skills

Automotive industry experience, with an understanding of customer lifecycle management and marketing operations.
Familiarity with Salesforce integrations, Customer Data Platforms (CDPs), and marketing analytics solutions.
ITIL certification and/or hands-on experience with IT Service Management (ITSM) tools, frameworks, and processes.

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More about this job

Responsibilities

Lead 24x7 production support for Salesforce Marketing Cloud and Salesforce Data Cloud across global regions, serving as the primary escalation point and coordinating with offshore teams. Manage incidents, root cause analysis, service levels, platform monitoring, releases, and stakeholder communications to maintain stable and efficient operations.

Requirements

Requires 7+ years of application, managed services, or production support experience, hands-on expertise with Salesforce Marketing Cloud and Salesforce Data Cloud, and experience supporting enterprise marketing and customer engagement platforms. Candidates should have leadership and incident management experience, strong communication and stakeholder coordination skills, and be available during Eastern U.S. business hours; automotive experience, ITIL, and ITSM familiarity are preferred.

Skills

Salesforce Marketing Cloud
Salesforce Data Cloud
Application Support
Production Support
Managed Services
Incident Management
Problem Management
Root Cause Analysis
Stakeholder Coordination
Team Leadership
Change Management
Data Integration
Audience Segmentation
Customer Journey Operations

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Marketing Cloud
Salesforce Data Cloud
Production Support
Application Support
Managed Services
24x7 Support
Incident Management
Problem Management
Root Cause Analysis
Service Level Agreements
ITIL
IT Service Management
Customer Data Platforms
Marketing Analytics
Customer Lifecycle Management
Customer Engagement
Data Integration
Audience Segmentation
Customer Journeys
Campaign Execution
Change Management
Release Planning
Platform Monitoring
Automotive
Offshore Support

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