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Added 3 mins ago
TC
Salesforce Revenue Cloud Architect
Tata Consultancy Services
ON · Ontario, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Architect and design Salesforce Revenue Cloud solutions supporting Quote-to-Cash processes.
Added 3 mins ago
S
Global Geochemistry Business Development Lead
SGS
Mississauga, ON
- Full-time
Champion continuous improvement of commercial and client-facing systems, including Salesforce and MyLab.
Added 19 mins ago
O
Chief Compliance Officer
Objectway
Toronto, ON
- Full-time
Experience using Microsoft Office 365, SharePoint and Salesforce
Added 19 mins ago
A
Business Development Representative
Accenture
Ottawa, ON
- Full-time
CRM-literate (Salesforce preferred); experience with sales intelligence or sequencing tools a plus.
Added 19 mins ago
SG
Inside Sales Representative
Superior Glove
Acton, ON
- $40,000 to $48,000 CAD / year
- Full-time
Maintain accurate and timely customer, activity, and opportunity information within Salesforce CRM.
Added 19 mins ago
SL
Business Development Partner
Sun Life
Blainville, QC · Laval, QC · Montreal, QC
- Full-time
Added 19 mins ago
SL
Partenaire, développement des affaires/Business Development Partner
Sun Life
Sherbrooke, QC
- Full-time
Added 33 mins ago
BI
Salesforce Developer – Sales / Service / Marketing Calgary, AB - Onsite
BURGEON IT SERVICES
Calgary, AB
- Contract
Salesforce Developer – Sales / Service / Marketing
Added 33 mins ago
IC
Sales Support & Communications Coordinator
Informa Connect - Global Finance
Toronto, ON
- Full-time
Facilitate day-to-day administrative tasks such as exhibitor account management and updates, reviewing account and product updates in Salesforce CRM system
Added 35 mins ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
EY Studio+ is helping clients modernize how they sell, serve, engage, and operate through Salesforce Financial Services Cloud (FSC), Marketing Cloud, Data 360 (Formerly Data Cloud),…
Added 50 mins ago
M&
B2B Account Executive - Canada
McLean & Company
Calgary, AB · AB · Winnipeg, MB · Moncton, NB · Halifax, NS · Hamilton, ON · Kitchener, ON · London, ON · Mississauga, ON · Ottawa, ON · St. Thomas, ON · Toronto, ON · Windsor, ON · ON · Montreal, QC · Edmonton, AB
- Full-time
Robust Tools & Support: We equip you with Salesforce, SalesLoft, Sales Navigator, Jeeva, and PitchMonster for streamlined prospecting and pipeline management.
Added 1 hour ago
N
Junior Business Development Executive - Sales - Onsite
nugget.ai
Mississauga, ON
- Full-time
Strong negotiation, pipeline management, and CRM proficiency (e.g., HubSpot, Salesforce) are preferred.
Added 1 hour ago
U
Implementation Consultant
Upshop
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 2 hours ago
A
Senior Sales Representative, HRO, Human Resources Outsourcing, Mid-Market Accounts
ADP
Burnaby, BC
- Full-time
Keep client, pipeline, and activity information accurate and up to date within Salesforce (SFDC) and other required sales tools.
Added 2 hours ago
Territory Account Executive-Windsor
Toast
Windsor, ON
Leverage Salesforce (our CRM) to manage all sales activities.
Added 3 hours ago
CG
Senior Investment Associate | Cash Management Group
Canaccord Genuity Group Inc.
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Maintain high-quality client records across Salesforce and internal systems
Added 3 hours ago
Y
Application Engineer_ High Content Imaging & Analysis (HCA)
Yokogawa
NB · Chiasson Office, NB
- Full-time
Good command of MS Office software applications and capability to comfortably utilize standard CRM/CPQ software (e.g., Salesforce).
Added 3 hours ago
SP
Account Executive - Data (Canadian Federal Government)
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As an Account Executive selling in a Data role, you will be selling Salesforce Data solutions into Canadian Federal Government agencies and organizations across Ottawa. This is a critical…
Added 4 hours ago
W
Data Analyst, Sr.
Wiraa
Canada
- Full-time
Advanced proficiency in Excel, Business Intelligence (BI) tools, Salesforce, and Gainsight.
Added 5 hours ago
CO
Business Growth and Outreach Lead
City of Kitchener
Kitchener, ON
- Full-time
…existing and expanding businesses, through the adoption of Salesforce. Works with corporate executives and decision makers to interpret and understand their financial outlook in order to…
Added 7 hours ago
IB
Senior Business Analyst, Salesforce
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
Position: Senior Business Analyst, Salesforce
Added 10 hours ago
Legal Specialist/Paralegal - French/English - 1 year contract for Mat. leave
United Services Group
Brossard, QC · Dorval, QC · Laval, QC · Montreal, QC
…ensure changes are implemented in the operational processes and Salesforce as…
Added 10 hours ago
OR
Account Executive, Business Sales - Markham
OSL Retail Services
Markham, ON
- Full-time
Tools for success Smartphone & tablet, business cards, ID badge, Salesforce CRM
Added 10 hours ago
OR
Account Executive, Business Sales - London
OSL Retail Services
London, ON
- Full-time
Tools for success Smartphone & tablet, business cards, ID badge, Salesforce CRM
Added 10 hours ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
…competency in Excel. Experience with dashboarding solutions such as Salesforce MCI, Looker, or Tableau is a…

Arkhya Tech Inc.

Salesforce Marketing Cloud & Data Cloud Lead

Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Posting language: English
Posted: Oct 7, 2026

Original job description

About the Company

A leading automotive organization is hiring a Support Lead with strong Salesforce Marketing Cloud and Data Cloud skills to run 24x7 production support across its global implementations.

About the Role

In this role, you'll be the go-to person for customer support, teaming up with business stakeholders, technical experts, and offshore colleagues to keep the platform stable, fix production issues quickly, and make operations run more efficiently.

Responsibilities

Oversee day-to-day production support for Salesforce Marketing Cloud and Salesforce Data Cloud across multiple global regions.
Act as the primary escalation point for production incidents, service requests, and platform issues.
Partner with offshore support teams in India to maintain seamless 24x7 coverage.
Lead incident and problem management, perform root cause analysis (RCA), and put preventive and corrective actions in place.
Monitor platform performance, campaign execution, data integration workflows, audience segmentation, and customer journey operations.
Meet support SLAs, track service performance metrics, produce reports, and keep stakeholders informed with timely updates.
Collaborate with development, architecture, and business teams on issue prioritization, technical enhancements, and release planning.
Manage change management processes, validate deployments, and monitor platform performance after each release.

Qualifications

7+ years in application support, managed services, or production support operations.
Hands-on experience with Salesforce Marketing Cloud and Salesforce Data Cloud.
Experience supporting enterprise marketing platforms, customer engagement solutions, and data-driven marketing operations.
Proven ability to lead globally distributed support teams and handle high-priority production incidents.
Willingness to work Eastern U.S. business hours and coordinate effectively with offshore teams.
Strong communication, customer relationship management, stakeholder coordination, and team leadership skills.

Required Skills

Hands-on expertise in Salesforce Marketing Cloud.
Hands-on expertise in Salesforce Data Cloud.
Background in application support, managed services, or production support operations.
Customer relationship management and stakeholder coordination.
Team leadership.

Preferred Skills

Automotive industry experience, with an understanding of customer lifecycle management and marketing operations.
Familiarity with Salesforce integrations, Customer Data Platforms (CDPs), and marketing analytics solutions.
ITIL certification and/or hands-on experience with IT Service Management (ITSM) tools, frameworks, and processes.

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More about this job

Responsibilities

Lead 24x7 production support for Salesforce Marketing Cloud and Salesforce Data Cloud across global regions, serving as the primary escalation point and coordinating with offshore teams. Manage incidents, root cause analysis, service levels, platform monitoring, releases, and stakeholder communications to maintain stable and efficient operations.

Requirements

Requires 7+ years of application, managed services, or production support experience, hands-on expertise with Salesforce Marketing Cloud and Salesforce Data Cloud, and experience supporting enterprise marketing and customer engagement platforms. Candidates should have leadership and incident management experience, strong communication and stakeholder coordination skills, and be available during Eastern U.S. business hours; automotive experience, ITIL, and ITSM familiarity are preferred.

Skills

Salesforce Marketing Cloud
Salesforce Data Cloud
Application Support
Production Support
Managed Services
Incident Management
Problem Management
Root Cause Analysis
Stakeholder Coordination
Team Leadership
Change Management
Data Integration
Audience Segmentation
Customer Journey Operations

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Marketing Cloud
Salesforce Data Cloud
Production Support
Application Support
Managed Services
24x7 Support
Incident Management
Problem Management
Root Cause Analysis
Service Level Agreements
ITIL
IT Service Management
Customer Data Platforms
Marketing Analytics
Customer Lifecycle Management
Customer Engagement
Data Integration
Audience Segmentation
Customer Journeys
Campaign Execution
Change Management
Release Planning
Platform Monitoring
Automotive
Offshore Support

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