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Added 16 hours ago
M
Sales, Enterprise - Canada
Meter
Remote, Canada
- Full-time
- Remote
Book and lead discovery calls with technical and business stakeholders.
Added 19 hours ago
T
CXF Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Lead migration of Medispend and related customer engagement capabilities to CXF in close coordination with the Tech & AI Partner, Medical Excellence, Data Excellence and Digital CX to…
Added 1 day ago
O
Marketing Operations Manager
Optro
Remote, Canada
- $102,000 to $140,000 CAD / year
- Full-time
- Remote
…customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by…
Added 1 day ago
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Systems Architect
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Cloud Architect with over 10 years of Salesforce experience, including a minimum of 3 years in a technical lead role. The ideal candidate will…
Added 1 day ago
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Business Development Representative - Toronto
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 1 day ago
CI
Salesforce Revenue Cloud Architect
CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Take a lead role on major Salesforce Revenue Cloud projects and to solve complex business problems.
Added 1 day ago
WW
Account Executive - North America
Wello Worldwide
Toronto, ON
- Full-time
Proficiency in using CRM tools like Salesforce or HubSpot
Added 1 day ago
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Senior Manager, Marketing Analytics
Optro
Remote, Canada
- $128,000 to $176,000 CAD / year
- Full-time
- Remote
…customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by…
Added 1 day ago
HG
Sales Development Representative
Harris Global Business Services (GBS)
Toronto, ON
- Full-time
Prioritize and organize lead pipeline for maximum efficiency on a daily basis
Added 1 day ago
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Marketing Data Analytics Engineer (CA)
PointClickCare
Mississauga, ON
- Full-time
Campaign Attribution & Data Quality: Strengthen campaign attribution logic (campaign codes, UTM/campaign member data, lead-to-opportunity linkage) and monitor, troubleshoot, and improve…
Added 2 days ago
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Expansion Account Executive, Mid-Market
MaintainX (An Autodesk Company)
Remote, Canada
- $126,000 to $210,000 CAD / year
- Full-time
- Remote
Systems – We’re a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others.
Added 2 days ago
M(
Manager, Inside Sales - Enterprise
MaintainX (An Autodesk Company)
Remote, Canada
- $136,000 to $220,000 CAD / year
- Full-time
- Remote
5+ years of SaaS or tech sales experience, including closing, with 1-2 years leading or formally mentoring reps (team lead, senior ISR/AE, or first-time manager ready to step up)
Added 2 days ago
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Marketing Specialist
Seequent
Vancouver, BC
- Full-time
Advanced experience with marketing technologies such as Marketo, Salesforce, ABM tools, ad tech, and video marketing platforms.
Added 2 days ago
GS
SENIOR BUSINESS DEVELOPMENT EXECUTIVE – RMC SOLUTIONS
Giatec Scientific Inc.
Ottawa, ON
- Full-time
Own high-quality Salesforce documentation at both account and opportunity levels, capturing critical qualification data and insights
Added 2 days ago
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Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 2 days ago
S
Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 2 days ago
M
Technical Marketing & Partnerships Specialist
MistyWest
Vancouver, BC
- $75,000 to $95,000 CAD / year
- Full-time
…content. You'll run and improve our nurturing funnel in HubSpot/Salesforce, Mailchimp and Apollo. You'll know which leads are real, hand them to sales cleanly, and track what…
Added 2 days ago
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Director of Customer Success
LumiQ
Toronto, ON
- Full-time
Expert-level fluency with the modern revenue tech stack, specifically CRM systems (Salesforce) and enterprise CS Platforms (Gainsight/ChurnZero/Vitally).
Added 2 days ago
Senior Product Marketing Manager
KEV Group
Toronto, ON
…world of tighter budgets, rising scrutiny, and fast-changing tech. We’re headquartered in Toronto, with offices across North…
Added 2 days ago
M(
Manager, Inside Sales - Enterprise
MaintainX (An Autodesk Company)
Remote, Canada
- Full-time
- Remote
5+ years of SaaS or tech sales experience, including closing, with 1-2 years leading or formally mentoring reps (team lead, senior ISR/AE, or first-time manager ready to step up)
Added 3 days ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
Familiarity with CRM platforms (SalesForce, Siebel, PatientConnect, etc.) and Business Intelligence Platforms (Qlik, Tableau, etc.) is a strong asset
Added 3 days ago
TC
Marketing Operations Co-op
Trulioo Co-op & Internship
Remote, Canada
- Internship
- Remote
But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.
Added 3 days ago
TC
Marketing Campaigns Co-op
Trulioo Co-op & Internship
Remote, Canada
- Internship
- Remote
But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.
Added 3 days ago
S
Director, Talent Attraction
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 3 days ago
Sales Operations Business Partner
Dayforce
Canada
Lead deep-dive analysis on funnel trends, stalled deals, and whitespace opportunities, and translate findings into decisions rather than presentations.

Arkhya Tech Inc.

Salesforce Marketing Cloud & Data Cloud Lead

Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 7, 2026

Original job description

About the Company

A leading automotive organization is hiring a Support Lead with strong Salesforce Marketing Cloud and Data Cloud skills to run 24x7 production support across its global implementations.

About the Role

In this role, you'll be the go-to person for customer support, teaming up with business stakeholders, technical experts, and offshore colleagues to keep the platform stable, fix production issues quickly, and make operations run more efficiently.

Responsibilities

Oversee day-to-day production support for Salesforce Marketing Cloud and Salesforce Data Cloud across multiple global regions.
Act as the primary escalation point for production incidents, service requests, and platform issues.
Partner with offshore support teams in India to maintain seamless 24x7 coverage.
Lead incident and problem management, perform root cause analysis (RCA), and put preventive and corrective actions in place.
Monitor platform performance, campaign execution, data integration workflows, audience segmentation, and customer journey operations.
Meet support SLAs, track service performance metrics, produce reports, and keep stakeholders informed with timely updates.
Collaborate with development, architecture, and business teams on issue prioritization, technical enhancements, and release planning.
Manage change management processes, validate deployments, and monitor platform performance after each release.

Qualifications

7+ years in application support, managed services, or production support operations.
Hands-on experience with Salesforce Marketing Cloud and Salesforce Data Cloud.
Experience supporting enterprise marketing platforms, customer engagement solutions, and data-driven marketing operations.
Proven ability to lead globally distributed support teams and handle high-priority production incidents.
Willingness to work Eastern U.S. business hours and coordinate effectively with offshore teams.
Strong communication, customer relationship management, stakeholder coordination, and team leadership skills.

Required Skills

Hands-on expertise in Salesforce Marketing Cloud.
Hands-on expertise in Salesforce Data Cloud.
Background in application support, managed services, or production support operations.
Customer relationship management and stakeholder coordination.
Team leadership.

Preferred Skills

Automotive industry experience, with an understanding of customer lifecycle management and marketing operations.
Familiarity with Salesforce integrations, Customer Data Platforms (CDPs), and marketing analytics solutions.
ITIL certification and/or hands-on experience with IT Service Management (ITSM) tools, frameworks, and processes.

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More about this job

Responsibilities

Lead 24x7 production support for Salesforce Marketing Cloud and Salesforce Data Cloud across global regions, serving as the primary escalation point and coordinating with offshore teams. Manage incidents, root cause analysis, service levels, platform monitoring, releases, and stakeholder communications to maintain stable and efficient operations.

Requirements

Requires 7+ years of application, managed services, or production support experience, hands-on expertise with Salesforce Marketing Cloud and Salesforce Data Cloud, and experience supporting enterprise marketing and customer engagement platforms. Candidates should have leadership and incident management experience, strong communication and stakeholder coordination skills, and be available during Eastern U.S. business hours; automotive experience, ITIL, and ITSM familiarity are preferred.

Skills

Salesforce Marketing Cloud
Salesforce Data Cloud
Application Support
Production Support
Managed Services
Incident Management
Problem Management
Root Cause Analysis
Stakeholder Coordination
Team Leadership
Change Management
Data Integration
Audience Segmentation
Customer Journey Operations

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Marketing Cloud
Salesforce Data Cloud
Production Support
Application Support
Managed Services
24x7 Support
Incident Management
Problem Management
Root Cause Analysis
Service Level Agreements
ITIL
IT Service Management
Customer Data Platforms
Marketing Analytics
Customer Lifecycle Management
Customer Engagement
Data Integration
Audience Segmentation
Customer Journeys
Campaign Execution
Change Management
Release Planning
Platform Monitoring
Automotive
Offshore Support

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