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Added 5 mins ago
CR
maintenance manager
Courtenay Return It Depot
Courtenay, BC
- Full-time
Estimate costs of installing and maintaining equipment or service
Added 5 mins ago
Integration & Test Software Engineer
L3Harris Technologies
Montreal, QC
3+ years of relevant experience in software testing, system validation, integration, technical support, or service engineering roles.
Added 5 mins ago
IG
Process Operator Distillation and Concentration
Inland Group of Companies
Halifax, NS · ITC- Halifax
- Full-time
The Distillation Equipment Operator will work as part of a team to provide superior service and stakeholder satisfaction through responsibility for the safe and efficient operation and…
Added 5 mins ago
IG
Lead Equipment Operator
Inland Group of Companies
Ottawa, ON · ITC Ottawa
- Full-time
We will endeavour to provide the highest level of customer satisfaction.
Added 9 mins ago
IR
Senior Regulatory Advisor
Island Regulatory and Appeals Commission
Charlottetown, PE
- Full-time
Conduct quantitative and qualitative analysis of regulatory, financial, operational and economic information, including technical analysis and research into regulatory matters related to…
Added 15 mins ago
CB
Cell Phone/Computer Repair Technician
Cape Breton Job Board
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Dr. Phone Fix is seeking customer focused, tech savvy people who combine an aptitude and passion for learning to repair cell phone , tablets , iPads , computer and laptop using industry…
Added 15 mins ago
OC
Senior Specialist – Serialization Operations Americas/Spécialiste principal(e) – Opérations de Sérialisation, Amériques
Organon Canada
Kirkland, QC
- Full-time
Liaison for Organon’s 3PL provider, reviewing and monitoring customer exceptions to ensure timely resolution and service compliance
Added 15 mins ago
R
Sales Associate
RONA
Laval, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 15 mins ago
R
Sales Associate
RONA
Quebec, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 15 mins ago
PH
Biomedical Engineering Technologist P1
Providence Health Care
Langley (District), BC · Langley, BC
- Full-time
Documentation and Records Management Documenting activities and maintaining records, including service files, equipment service histories, demand and planned maintenance records, and…
Added 15 mins ago
A
Hardware Engineer
Actalent
Calgary, AB
- $90,000 to $100,000 CAD / year
- Full-time
Comfort supporting hardware products and responding to customer-facing technical issues
Added 15 mins ago
R
Lead Engineer, Facility Design
Raise
Calgary, AB
- $150,000 to $165,000 CAD / year
- Full-time
Provide technical leadership and engineering expertise for transmission facility design and customer connection projects.
Added 15 mins ago
RS
Process Supervisor
Redpath Sugar Ltd
Toronto, ON
- Full-time
…The company produces a full line of grocery, industrial, food service and specialty sweetener products. In addition to Redpath Sugar Ltd. and across North America, ASR Group owns and…
Added 15 mins ago
R
P&C Specialist Commissioning Engineer
Raise
Burnaby, BC
- $131,000 to $150,000 CAD / year
- Full-time
…verifying and approving P&C systems before they are placed into service. You will collaborate with multidisciplinary teams to ensure assets are properly installed, tested, and commissioned.…
Added 15 mins ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
…professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the…
Added 15 mins ago
S
Maintenance Manager
Septodont
Cambridge, ON
- Full-time
…professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the…
Added 15 mins ago
S
Process Specialist II /Engineer II
Septodont
Cambridge, ON
- Full-time
Partner with internal stakeholders to understand and address technical service requirements.
Added 15 mins ago
OC
Senior System Integrator
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
Oral and written communications and customer service skills to consult with OCWA management/staff and clients to determine architectural needs, promote innovative architectural solutions,…
Added 15 mins ago
FM
Controls Engineer
Federal Mfg
Oakville, ON · CA ON Oakville
- Full-time
Provide technical support to manufacturing, field service, and customer teams as required.
Added 15 mins ago
Seasonal Beauty Advisor PT The Cosmetic Company Store Edmonton Airport
ELC Beauty LLC
AB · Edmonton, AB
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 15 mins ago
SH
Engineering Manager, Controls & Industrial Automation
Sotera Health
Ottawa, ON
- Full-time
Drive service revenue to meet business objectives, develop new growth opportunities, and provide plans to meet those growth opportunities
Added 15 mins ago
B
Senior Generalist, Corporate HR & Total Rewards
B2GOLD
Vancouver, BC
- $120,000 to $145,000 CAD / year
…coaching, and mentoring, in support of the development of their technical knowledge, judgement, and understanding of HR processes and practices. The ideal candidate is a positive, highly…
Added 35 mins ago
EL
Seasonal Beauty Advisor PT The Cosmetic Company Store Edmonton Airport
Estée Lauder Companies
Edmonton, AB
- Full-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 35 mins ago
Beauty Advisor - The Cosmetic Company Store- Seasonal Part time - Richmond, BC
Estée Lauder Companies
Richmond, BC
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 35 mins ago
EL
Seasonal Beauty Advisor PT Cosmetic Company Store Vancouver BC
Estée Lauder Companies
Vancouver, BC
- Full-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service

Arkhya Tech Inc.

Salesforce Marketing Cloud & Data Cloud Lead

Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 7, 2026

Original job description

About the Company

A leading automotive organization is hiring a Support Lead with strong Salesforce Marketing Cloud and Data Cloud skills to run 24x7 production support across its global implementations.

About the Role

In this role, you'll be the go-to person for customer support, teaming up with business stakeholders, technical experts, and offshore colleagues to keep the platform stable, fix production issues quickly, and make operations run more efficiently.

Responsibilities

Oversee day-to-day production support for Salesforce Marketing Cloud and Salesforce Data Cloud across multiple global regions.
Act as the primary escalation point for production incidents, service requests, and platform issues.
Partner with offshore support teams in India to maintain seamless 24x7 coverage.
Lead incident and problem management, perform root cause analysis (RCA), and put preventive and corrective actions in place.
Monitor platform performance, campaign execution, data integration workflows, audience segmentation, and customer journey operations.
Meet support SLAs, track service performance metrics, produce reports, and keep stakeholders informed with timely updates.
Collaborate with development, architecture, and business teams on issue prioritization, technical enhancements, and release planning.
Manage change management processes, validate deployments, and monitor platform performance after each release.

Qualifications

7+ years in application support, managed services, or production support operations.
Hands-on experience with Salesforce Marketing Cloud and Salesforce Data Cloud.
Experience supporting enterprise marketing platforms, customer engagement solutions, and data-driven marketing operations.
Proven ability to lead globally distributed support teams and handle high-priority production incidents.
Willingness to work Eastern U.S. business hours and coordinate effectively with offshore teams.
Strong communication, customer relationship management, stakeholder coordination, and team leadership skills.

Required Skills

Hands-on expertise in Salesforce Marketing Cloud.
Hands-on expertise in Salesforce Data Cloud.
Background in application support, managed services, or production support operations.
Customer relationship management and stakeholder coordination.
Team leadership.

Preferred Skills

Automotive industry experience, with an understanding of customer lifecycle management and marketing operations.
Familiarity with Salesforce integrations, Customer Data Platforms (CDPs), and marketing analytics solutions.
ITIL certification and/or hands-on experience with IT Service Management (ITSM) tools, frameworks, and processes.

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More about this job

Responsibilities

Lead 24x7 production support for Salesforce Marketing Cloud and Salesforce Data Cloud across global regions, serving as the primary escalation point and coordinating with offshore teams. Manage incidents, root cause analysis, service levels, platform monitoring, releases, and stakeholder communications to maintain stable and efficient operations.

Requirements

Requires 7+ years of application, managed services, or production support experience, hands-on expertise with Salesforce Marketing Cloud and Salesforce Data Cloud, and experience supporting enterprise marketing and customer engagement platforms. Candidates should have leadership and incident management experience, strong communication and stakeholder coordination skills, and be available during Eastern U.S. business hours; automotive experience, ITIL, and ITSM familiarity are preferred.

Skills

Salesforce Marketing Cloud
Salesforce Data Cloud
Application Support
Production Support
Managed Services
Incident Management
Problem Management
Root Cause Analysis
Stakeholder Coordination
Team Leadership
Change Management
Data Integration
Audience Segmentation
Customer Journey Operations

Visa sponsorship

Not detected in the job text

Keywords

Salesforce Marketing Cloud
Salesforce Data Cloud
Production Support
Application Support
Managed Services
24x7 Support
Incident Management
Problem Management
Root Cause Analysis
Service Level Agreements
ITIL
IT Service Management
Customer Data Platforms
Marketing Analytics
Customer Lifecycle Management
Customer Engagement
Data Integration
Audience Segmentation
Customer Journeys
Campaign Execution
Change Management
Release Planning
Platform Monitoring
Automotive
Offshore Support

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