Assistant Director of Front Office

Arlo Midtown

351 W 38th St., New York, NY

Full Time

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Director of Front Office.

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more…

This position is responsible for supporting the Director of Front Office for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and coordinates activities to ensure exceptional service is achieved. Provides operational support, distributes information, trains, motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

Responsibilities And Authorities

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunity.
• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Supports the Director of Front Office in helping to run the Department – Bell Person, Lobby Hosts and Assistant Front Office Managers.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.
  
  

SPECIFIC DUTIES

• Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins.
• Supports Director of Front Office in assigned tasks, has an independent vision on areas of improvement and works together with team on preparing, sharing and training opportunities.
• Embraces and effectively lives Arlo Core values and culture.
• Assigns, coordinates, and supervises work activities of Lobby Hosts/Bellmen.
• Trains, mentors and develops Assistant Front Office Managers, Lobby Hosts & Bell Persons.
• Prepares team member schedules, completes payroll, and monitors labor costs by reviewing daily schedule vs. occupancy and daily operational demands.
• Ensures work is completed to include shift closings, room deposits, refunds and rebates. All necessary paperwork is completed.
• Conducts Annual Performance Reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages same day rooms inventory and rate yielding.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Director of Operations.
  
  

Requirements

Education:

Qualifications

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree Preferred
• Minimum 2 – 3 years in a Management Position
  
  

Knowledge

• Hospitality or Customer Service
• Opera Cloud & PBX experience.
  
  

Special Requirements

• Fire and Life Safety Director Certification required within first six (6) months of employment.
  
  

Salary

• $80,000 - $85,000 Annually
  
  

Apply for Assistant Director of Front Office

First name (required)

Last name (required)

Email address (required)

Phone number (required)

I would like to communicate with the hiring team via text message about my application and next steps.

Address (optional)

City (optional)

AKALARAZCACOCTDCDEFLGAHIIAIDILINKSKYLAMAMDMEMIMNMOMSMTNCNDNENHNJNMNVNYOHOKORPARISCSDTNTXUTVAVTWAWIWVWY--ABBCMBNBNLNSNTNUONPEQCSKYT--ASGUMHMPPRVIState/Province

Zip/Postal Code (optional)

Were you referred by anyone? (optional)

Yes

No

Please add your resume

10MB limit; .pdf, .doc, and .docx file types are accepted.

ATTACH FILE

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Arlo Midtown