Credit and Collections Specialist
- Moncton, NB, Canada
Salary: $40,000 - $55,000 · Full-time
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Job details
- Pay
- Salary: $40,000 - $55,000
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Join the Armour Team Today!
Position Overview: As a Credit & Collections Specialist, you’ll play a key role in managing financial operations, ensuring account accuracy, and driving process improvements. This role goes beyond payment follow-ups - it’s about building strong relationships, resolving disputes, and collaborating with internal teams to enhance financial processes.
Location: Moncton, NB or Dartmouth, NS
Schedule: Monday - Friday | 8:00am - 5:00pm
Salary: $40,000 - $55,000
Benefits: Health & Dental | RRSP Employer Matching up to 4%
Key Responsibilities
- Proactively engage with customers to ensure timely payments while fostering positive working relationships.
- Conduct large account reconciliations, investigating discrepancies such as short payments, overpayments, and unresolved balances.
- Collaborate with Billing, Pricing, and Operations teams to resolve invoice discrepancies, rating errors, and contract inconsistencies.
- Analyze payment trends to identify root causes of delays and implement process improvements.
- Develop strategies with internal teams to minimize disputes and enhance cash flow.
- Act as a problem-solving expert, addressing challenges to prevent recurring issues.
- Maintain accurate records of customer interactions, disputes, and resolutions.
- Experience in credit, collections, or accounts receivable, preferably in transportation, logistics, or a related industry.
- Strong reconciliation skills with the ability to analyze large datasets and resolve discrepancies.
- A problem-solving mindset - you enjoy investigating issues and finding effective solutions.
- Excellent communication and negotiation skills to work collaboratively with customers and internal teams.
- High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUPs).
More about this job
Responsibilities
Engage customers to support timely payments, reconcile large accounts, investigate discrepancies, and maintain accurate records of interactions and resolutions. Collaborate with Billing, Pricing, and Operations to resolve invoice and contract issues, analyze payment trends, and improve processes that reduce disputes and strengthen cash flow.
Requirements
Experience in credit, collections, or accounts receivable is sought, preferably in transportation, logistics, or a related industry, along with strong reconciliation and analytical skills. Candidates should have problem-solving, communication, negotiation, organizational, and detail-oriented abilities, and proficiency in Excel, including pivot tables and VLOOKUPs.
Skills
- Credit Management
- Collections
- Accounts Receivable
- Account Reconciliation
- Discrepancy Resolution
- Payment Analysis
- Process Improvement
- Problem-Solving
- Communication
- Negotiation
- Attention to Detail
- Multitasking
- Microsoft Excel
- Pivot Tables
- VLOOKUP
Benefits
- Health Insurance
- Dental Insurance
- Employer RRSP Matching Up to 4%
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Transportation
- Logistics
- Customer Service & Support
Keywords
- Credit
- Collections
- Accounts Receivable
- Customer Payments
- Account Reconciliation
- Short Payments
- Overpayments
- Unresolved Balances
- Invoice Discrepancies
- Rating Errors
- Contract Inconsistencies
- Payment Trends
- Cash Flow
- Dispute Resolution
- Process Improvement
- Billing
- Pricing
- Operations
- Microsoft Excel
- Pivot Tables
- VLOOKUP
- Truck Transportation
- Logistics