Archived listing. The details below describe a past opening.
Description
Customer Experience Specialist
Compensation Range: 45,000-50,000
Schedule: Monday- Friday | 8:00am-5:00pm
Type: In-Office | Full Time
Location: Moncton, NB
Position Overview
The Customer Experience Specialist is responsible for supporting a positive customer experience through effective issue resolution, communication, and collaboration. Working closely with customers and internal teams, this role helps ensure service excellence, operational efficiency, and long-term customer satisfaction.
Key Responsibilities
- Manage customer inquiries, service requests, and escalations.
- Investigate issues, coordinate solutions, and ensure timely resolution.
- Maintain proactive communication with customers regarding service updates and outcomes.
- Monitor service performance and identify opportunities for improvement.
- Collaborate with Operations, Dispatch, Billing, and other internal teams to support customer success.
- Participate in root cause analysis and continuous improvement initiatives.
- Maintain accurate records, documentation, and customer information.
- Support knowledge sharing and onboarding of Customer Experience Associates as needed.
Qualifications
- Strong customer service, communication, and problem-solving skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency with Microsoft Office.
- Experience with transportation or logistics software (e.g., TruckMate, Bringg) is considered an asset.
- Previous customer service experience in transportation, logistics, or a related industry preferred.
Working Conditions
- Fast-paced, team-oriented environment.
- Regular interaction with customers and operational teams.
- Opportunity to contribute to service and process improvement initiatives.
