Closed listing
Customer Experience Specialist
- Moncton, NB, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
Description
Customer Experience Specialist
Compensation Range: 45,000-50,000
Schedule: Monday- Friday | 8:00am-5:00pm
Type: In-Office | Full Time
Location: Moncton, NB
Position Overview
The Customer Experience Specialist is responsible for supporting a positive customer experience through effective issue resolution, communication, and collaboration. Working closely with customers and internal teams, this role helps ensure service excellence, operational efficiency, and long-term customer satisfaction.
Key Responsibilities
Customer Experience Specialist
Compensation Range: 45,000-50,000
Schedule: Monday- Friday | 8:00am-5:00pm
Type: In-Office | Full Time
Location: Moncton, NB
Position Overview
The Customer Experience Specialist is responsible for supporting a positive customer experience through effective issue resolution, communication, and collaboration. Working closely with customers and internal teams, this role helps ensure service excellence, operational efficiency, and long-term customer satisfaction.
Key Responsibilities
- Manage customer inquiries, service requests, and escalations.
- Investigate issues, coordinate solutions, and ensure timely resolution.
- Maintain proactive communication with customers regarding service updates and outcomes.
- Monitor service performance and identify opportunities for improvement.
- Collaborate with Operations, Dispatch, Billing, and other internal teams to support customer success.
- Participate in root cause analysis and continuous improvement initiatives.
- Maintain accurate records, documentation, and customer information.
- Support knowledge sharing and onboarding of Customer Experience Associates as needed.
- Strong customer service, communication, and problem-solving skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency with Microsoft Office.
- Experience with transportation or logistics software (e.g., TruckMate, Bringg) is considered an asset.
- Previous customer service experience in transportation, logistics, or a related industry preferred.
- Fast-paced, team-oriented environment.
- Regular interaction with customers and operational teams.
- Opportunity to contribute to service and process improvement initiatives.
More about this job
Responsibilities
The role focuses on managing customer inquiries and escalations to ensure a positive customer experience and service excellence. It involves collaborating with internal teams like Operations and Billing to resolve issues and improve operational efficiency.
Requirements
Candidates should possess strong communication and organizational skills with proficiency in Microsoft Office. Previous experience in transportation or logistics, including familiarity with software like TruckMate or Bringg, is preferred.
Skills
- Customer Service
- Communication
- Problem-solving
- Organizational Skills
- Attention To Detail
- Microsoft Office
- Issue Resolution
- Root Cause Analysis
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Transportation
Keywords
- Customer Experience
- Transportation
- Logistics
- TruckMate
- Bringg
- Root Cause Analysis
- Service Performance
- Operational Efficiency
- Issue Resolution
- Truck Transportation