Closed listing
Customer Experience Specialist
- Moncton, NB, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Customer Experience Specialist
Compensation Range: 45,000-50,000
Schedule: Monday- Friday | 8:00am-5:00pm
Type: In-Office | Full Time
Location: Moncton, NB
Position Overview
The Customer Experience Specialist is responsible for supporting a positive customer experience through effective issue resolution, communication, and collaboration. Working closely with customers and internal teams, this role helps ensure service excellence, operational efficiency, and long-term customer satisfaction.
Key Responsibilities
- Manage customer inquiries, service requests, and escalations.
- Investigate issues, coordinate solutions, and ensure timely resolution.
- Maintain proactive communication with customers regarding service updates and outcomes.
- Monitor service performance and identify opportunities for improvement.
- Collaborate with Operations, Dispatch, Billing, and other internal teams to support customer success.
- Participate in root cause analysis and continuous improvement initiatives.
- Maintain accurate records, documentation, and customer information.
- Support knowledge sharing and onboarding of Customer Experience Associates as needed.
- Strong customer service, communication, and problem-solving skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency with Microsoft Office.
- Experience with transportation or logistics software (e.g., TruckMate, Bringg) is considered an asset.
- Previous customer service experience in transportation, logistics, or a related industry preferred.
- Fast-paced, team-oriented environment.
- Regular interaction with customers and operational teams.
- Opportunity to contribute to service and process improvement initiatives.
More about this job
Responsibilities
Manage customer inquiries, service requests, and escalations by investigating issues, coordinating solutions, and communicating updates through resolution. Monitor service performance, maintain accurate customer records, collaborate with internal teams, and contribute to root cause analysis and continuous improvement.
Requirements
Requires strong customer service, communication, problem-solving, organizational, and attention-to-detail skills, along with proficiency in Microsoft Office. Previous customer service experience in transportation, logistics, or a related industry is preferred; familiarity with TruckMate or Bringg is an asset.
Skills
- Customer Service
- Communication
- Problem-Solving
- Issue Resolution
- Organization
- Attention To Detail
- Prioritization
- Microsoft Office
- Escalation Management
- Root Cause Analysis
- Continuous Improvement
- Cross-Functional Collaboration
- Documentation
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Logistics
Keywords
- Customer Experience
- Customer Service
- Transportation
- Truck Transportation
- Logistics
- Service Requests
- Escalation Management
- Issue Resolution
- Customer Communication
- Service Performance
- Operations
- Dispatch
- Billing
- Root Cause Analysis
- Continuous Improvement
- Microsoft Office
- TruckMate
- Bringg
- Customer Records
- Knowledge Sharing
- Onboarding