Customer service representative jobs in Canada

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Added 18 days ago
EM
Customer Service Representative - Smithers
Enterprise Mobility
Smithers, BC
- $20.9 CAD / hour
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 18 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 18 days ago
AT
Customer Service Representative
Armour Transportation Systems
Moncton, NB
- Full-time
Position Overview: The Customer Experience Specialist is a customer-focused professional responsible for supporting exceptional service delivery across a broad range of accounts. Acting as…
Added 18 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 18 days ago
TA
Customer Service Representative (Calgary South)
Trail Appliances AB/SK
Calgary, AB
- Full-time
As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a "people-first" attitude,…
Added 18 days ago
H
Customer Service Representative
Hays
Mississauga, ON
- Contract
Our client is a global leader in transportation, logistics, and supply chain solutions, looking for a Customer Service Rep to join their team. You will support import and customs-related…
Added 18 days ago
R
Customer Service Associate
RONA
Markham, ON
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 18 days ago
Customer Service Representative - Eglinton & Mavis, Mississauga (18.75 hrs/week)
Scotiabank
ON · Mississauga, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 18 days ago
T
Customer Service Representative
TD
St. Catharines, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 18 days ago
GF
Customer Service Representative (Motivator) - Toronto 137 Yonge Street
GoodLife Fitness
Toronto, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 18 days ago
B
Customer Service Representative
BMO
Parksville, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 18 days ago
TA
Customer Service Representative (Calgary South)
Trail Appliances Ltd.
Calgary, AB
- Full-time
As a Customer Service Representative you will be the first point of contact, creating a positive and lasting impression of our company and brand. With a “people-first” attitude,…
Added 18 days ago
GF
Customer Service Representative (Motivator) - Toronto 137 Yonge Street
GoodLife Fitness
Toronto, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 18 days ago
FF
Cashier / Customer Service Associate
Fine Food Productions
Mississauga, ON
- Contract
CAKE! WOW! Mini Volcano Cakes is looking for a friendly, responsible, and enthusiastic Cashier / Customer Service Associate to join our new dessert shop in Mississauga!
Added 18 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 18 days ago
TH
Customer Service Associate Part Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
- Part-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 18 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 18 days ago
FS
Customer Service Representative
Food Service Solutions Canada
Milton, ON
- Full-time
As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and…
Added 18 days ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $42,000 to $46,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 19 days ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $21 CAD / hour
- Contract
Job Description: We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role involves managing customer interactions, coordinating logistics,…
Added 19 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oshawa, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 19 days ago
FB
Customer Service Representative
Farm Boy Inc.
Oshawa, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 19 days ago
C
Client Service Representative
CIBC
Revelstoke, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 19 days ago
C
Client Service Representative
CIBC
Nelson, BC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 19 days ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…

Armour Transportation Systems

Customer Service Representative

Moncton, NB, Canada

Compensation: $22 - $24/hr · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Compensation: $22 - $24/hr
Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

Description

Join the Armour Team Today!

Position Overview: The Customer Experience Specialist is a customer-focused professional responsible for supporting exceptional service delivery across a broad range of accounts. Acting as a trusted resource for customers and internal teams, this role helps drive positive customer outcomes through proactive communication, collaboration, and problem-solving. The Specialist contributes to service excellence, operational effectiveness, and long-term customer satisfaction.

The Specialist works closely with Advisors and operational teams to address customer needs, identify opportunities for improvement, and support sustainable solutions. This role also contributes to process improvement initiatives, maintains accurate documentation, and supports knowledge sharing across the team. The Customer Experience Specialist plays an important role in strengthening customer relationships and enhancing the overall customer experience.

Location: Moncton, NB

Schedule: Monday - Friday | 8:00am - 5:00pm

Type: Term

Compensation: $22 - $24/hr

Essential Duties and Responsibilities:

Case Management & Issue Resolution

Manage and coordinate customer inquiries and service requests with professionalism, responsiveness, and a focus on positive outcomes.
Conduct detailed reviews of customer concerns and identify opportunities to enhance service delivery and customer satisfaction.
Ensure timely follow-up and successful resolution in alignment with established service standards and customer commitments.

Operational Support & Monitoring

Monitor daily operations and assist in tracking key performance indicators such as service levels, turnaround times, and resolution effectiveness.
Identify service trends and opportunities for continuous improvement, escalating matters when additional support is required.
Provide timely updates and valuable insights to internal teams regarding ongoing customer requirements and service activities.

Root Cause Identification

Support continuous improvement initiatives by gathering data, reviewing trends, and documenting observations and recommendations.
Contribute to the implementation of sustainable solutions that improve service quality, operational efficiency, and customer satisfaction.

Cross-Functional Collaboration

Work collaboratively with internal departments (operations, dispatch, billing, etc.) to support customer success and deliver effective solutions.
Participate in problem-solving discussions and contribute ideas that strengthen service delivery and improve the customer experience.

Customer Communication

Maintain clear, professional, and proactive communication with clients regarding service updates, solutions, and progress.
Build trust and confidence by setting clear expectations and consistently delivering on commitments.

Process Improvement & Knowledge Sharing

Identify opportunities to enhance workflows, procedures, and the overall customer experience.
Contribute to documentation, standard operating procedures, and knowledge base updates that support operational excellence.
Support the onboarding, development, and ongoing guidance of Customer Experience Associates. Customer Communication

Qualifications

Essential Competencies

Strong Communication & Active Listening
Customer Focus & Service Orientation
Problem Solving & Analytical Thinking
Adaptability & Flexibility
Time Management & Prioritization
Attention to Detail & Accuracy
Ownership & Accountability
Collaboration & Team Support

Technical Skills

Proficiency with Microsoft Office tools
Experience with operational systems (e.g., Truck Mate, Bringg) considered an asset
Ability to navigate multiple systems and interpret operational data

Qualifications

Relevant customer service experience in transportation, logistics, or a related field
Strong troubleshooting and investigation skills
Ability to manage multiple priorities in a fast‑paced environment

Working Conditions

Dynamic environment
Frequent interaction with operational teams in support of customer success and service excellence Opportunity to contribute to process improvements and initiatives that enhance customer and operational outcomes

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage customer inquiries and service requests, investigate concerns, and coordinate timely resolutions with internal teams. Monitor service performance, identify improvement opportunities, maintain operational documentation, and support knowledge sharing and associate development.

Requirements

Relevant customer service experience in transportation, logistics, or a related field is required, along with strong troubleshooting and investigation skills. Candidates should be able to manage multiple priorities in a fast-paced environment; proficiency with Microsoft Office is expected, while experience with Truck Mate or Bringg is an asset.

Skills

Customer Communication
Active Listening
Customer Service
Problem Solving
Analytical Thinking
Adaptability
Time Management
Prioritization
Attention to Detail
Accountability
Collaboration
Case Management
Issue Resolution
Root Cause Analysis
Process Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Transportation
Logistics
Case Management
Service Requests
Issue Resolution
Service Standards
Key Performance Indicators
Service Levels
Turnaround Times
Root Cause Analysis
Continuous Improvement
Operational Efficiency
Cross-Functional Collaboration
Operations
Dispatch
Billing
Standard Operating Procedures
Knowledge Base
Microsoft Office
Truck Mate
Bringg
Customer Satisfaction

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