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Added 10 hours ago
Senior Health & Safety Specialist
R W Tomlinson
Ottawa, ON
Tomlinson is currently seeking a Senior Health & Safety Specialist to join our team. In this role, you will provide senior-level health and safety support across Tomlinson Group operations…
Added 11 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
The Senior Specialist Labour Relations is responsible for leading all Labour Relations activities within their assigned area of responsibility while providing specialist advice and guidance…
Added 16 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Point of Care Testing Specialist Certificate by recognized professional society (required)
Added 21 hours ago
TC
Health and Safety Specialist
Toromont Cat
Pointe-Claire, QC · Concord, ON
- Full-time
Toromont Cat is seeking a Health and Safety Specialist to join our team in Toronto or Pointe Claire. The Health and Safety Specialist will play a key role in elevating and continuously…
Added 23 hours ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
AL
Laboratory Quality Assurance Specialist - St. John's
AGAT Laboratories
St. John's, NL
- Full-time
AGAT Laboratories is currently hiring for a Laboratory Quality Assurance Specialist. This position will work out of our St. John's Newfoundland location.
Added 1 day ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
Added 1 day ago
HM
Internal Medicine
Health Match BC
Mission, BC
- Full-time
The Medical Clinic (Mission) is seeking a qualified Internal Medicine – Respirology specialist to join our growing multidisciplinary medical practices. This position offers the opportunity…
Added 1 day ago
PC
IT Lead Specialist - Enterprise Infrastructure Intelligence / Splunk
Parkland Corporation
Calgary, AB
- Full-time
Serve as the Splunk specialist responsible for governing and continuously improving enterprise log analytics, event correlation, operational intelligence, and observability data used by EII.
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
SM
RQ00812 – Business Intelligence Specialist – Oracle – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Business Intelligence Specialist – Oracle with strong expertise in Oracle, Python, AWS Glue Python Shell, AWS Database Migration Service (AWS DMS), Amazon Redshift,…
Added 1 day ago
R
Safety Specialist - Rabbit Lake
Raise
Rabbit Lake, SK
- Full-time
Raise is currently hiring a Safety Specialist on behalf of our client. This is an excellent opportunity to join a construction management team supporting industrial operations in Northern…
Added 1 day ago
MR
Student Community Programming Specialist
Mount Royal University
Calgary, AB
- Full-time
Reporting to the Director of Student Support, the Student Community Programming Specialist is responsible for sourcing, developing, delivering, and evaluating educational programming across…
Added 1 day ago
FN
Resolution Specialist--Bilingual, Collections
First National Financial LP
Montreal, QC
- Contract
We are hiring a Resolution Specialist--Bilingual, Collections!
Added 1 day ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Point of Care Testing Specialist Certificate by recognized professional society (required)
Added 1 day ago
LL
Shipper/Receiver - Burlington
Liebherr-Canada Ltd.
Burlington, ON
- Full-time
Basic numeracy and problem-solving skills to support inventory counts and discrepancy investigation.
Added 1 day ago
FA
Accounts Payable Specialist (Temporary)
Flair Airlines
AB · Edmonton, AB
- Temporary
…Manager, Accounts Payable and Receivables, the Accounts Payable Specialist is responsible for processing, verifying, and reconciling invoices and vendor payments. This role supports the…
Added 1 day ago
SF
Quality Assurance Specialist - 12 Month Contract
Sunrise Farms
Cloverdale, BC
- Contract
Knowledge of customer complaint investigation and resolution process
Added 1 day ago
H
Patient Safety Specialist - Regina
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager, Patient Safety & Client Concerns, the Patient Safety Specialist leads strategic, tactical, and operational patient safety initiatives across SHA.…
Added 1 day ago
C
Senior specialist, Client Support - Bilingual
CIBC
Toronto, ON
- Full-time
…responsibilities to Business Banking products customers. As a Sr. Specialist, Client Support, you are responsible for acting as a key inbound point of contact for Business Banking clients…
Added 1 day ago
AT
Customer Service Representative
Armour Transportation Systems
Moncton, NB
- Full-time
Position Overview: The Customer Experience Specialist is a customer-focused professional responsible for supporting exceptional service delivery across a broad range of accounts. Acting as…
Added 1 day ago
SS
Service Operations Specialist | Spécialiste en opérations de services
SITA Switzerland Sarl
Montreal, QC
- Full-time
Strong troubleshooting and analytical skills, including application logs, JSON/XML configurations, service workflows, and incident investigation.
Added 1 day ago
O
24/7 Support Specialist
OLG
Sault Ste. Marie, ON · Foster Drive Office
- Full-time
…document issues according to procedures and provide first line investigation to document and resolve or allocate incidents; provide updates on incident…
Added 1 day ago
PH
EHS Specialist
Parker Hannifin
Milton, ON
- Full-time
The EHS Specialist supports the coordination, implementation, and continuous improvement of Parker Hannifin Canada Company’s environmental, health, and safety management system. Reporting…

Armour Transportation Systems

Customer Service Representative

Moncton, NB, Canada

Compensation: $22 - $24/hr · Full-time

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Job details

Pay: Compensation: $22 - $24/hr
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Description

Join the Armour Team Today!

Position Overview: The Customer Experience Specialist is a customer-focused professional responsible for supporting exceptional service delivery across a broad range of accounts. Acting as a trusted resource for customers and internal teams, this role helps drive positive customer outcomes through proactive communication, collaboration, and problem-solving. The Specialist contributes to service excellence, operational effectiveness, and long-term customer satisfaction.

The Specialist works closely with Advisors and operational teams to address customer needs, identify opportunities for improvement, and support sustainable solutions. This role also contributes to process improvement initiatives, maintains accurate documentation, and supports knowledge sharing across the team. The Customer Experience Specialist plays an important role in strengthening customer relationships and enhancing the overall customer experience.

Location: Moncton, NB

Schedule: Monday - Friday | 8:00am - 5:00pm

Type: Term

Compensation: $22 - $24/hr

Essential Duties and Responsibilities:

Case Management & Issue Resolution

Manage and coordinate customer inquiries and service requests with professionalism, responsiveness, and a focus on positive outcomes.
Conduct detailed reviews of customer concerns and identify opportunities to enhance service delivery and customer satisfaction.
Ensure timely follow-up and successful resolution in alignment with established service standards and customer commitments.

Operational Support & Monitoring

Monitor daily operations and assist in tracking key performance indicators such as service levels, turnaround times, and resolution effectiveness.
Identify service trends and opportunities for continuous improvement, escalating matters when additional support is required.
Provide timely updates and valuable insights to internal teams regarding ongoing customer requirements and service activities.

Root Cause Identification

Support continuous improvement initiatives by gathering data, reviewing trends, and documenting observations and recommendations.
Contribute to the implementation of sustainable solutions that improve service quality, operational efficiency, and customer satisfaction.

Cross-Functional Collaboration

Work collaboratively with internal departments (operations, dispatch, billing, etc.) to support customer success and deliver effective solutions.
Participate in problem-solving discussions and contribute ideas that strengthen service delivery and improve the customer experience.

Customer Communication

Maintain clear, professional, and proactive communication with clients regarding service updates, solutions, and progress.
Build trust and confidence by setting clear expectations and consistently delivering on commitments.

Process Improvement & Knowledge Sharing

Identify opportunities to enhance workflows, procedures, and the overall customer experience.
Contribute to documentation, standard operating procedures, and knowledge base updates that support operational excellence.
Support the onboarding, development, and ongoing guidance of Customer Experience Associates. Customer Communication

Qualifications

Essential Competencies

Strong Communication & Active Listening
Customer Focus & Service Orientation
Problem Solving & Analytical Thinking
Adaptability & Flexibility
Time Management & Prioritization
Attention to Detail & Accuracy
Ownership & Accountability
Collaboration & Team Support

Technical Skills

Proficiency with Microsoft Office tools
Experience with operational systems (e.g., Truck Mate, Bringg) considered an asset
Ability to navigate multiple systems and interpret operational data

Qualifications

Relevant customer service experience in transportation, logistics, or a related field
Strong troubleshooting and investigation skills
Ability to manage multiple priorities in a fast‑paced environment

Working Conditions

Dynamic environment
Frequent interaction with operational teams in support of customer success and service excellence Opportunity to contribute to process improvements and initiatives that enhance customer and operational outcomes

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage customer inquiries and service requests, investigate concerns, and coordinate timely resolutions with internal teams. Monitor service performance, identify improvement opportunities, maintain operational documentation, and support knowledge sharing and associate development.

Requirements

Relevant customer service experience in transportation, logistics, or a related field is required, along with strong troubleshooting and investigation skills. Candidates should be able to manage multiple priorities in a fast-paced environment; proficiency with Microsoft Office is expected, while experience with Truck Mate or Bringg is an asset.

Skills

Customer Communication
Active Listening
Customer Service
Problem Solving
Analytical Thinking
Adaptability
Time Management
Prioritization
Attention to Detail
Accountability
Collaboration
Case Management
Issue Resolution
Root Cause Analysis
Process Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Transportation
Logistics
Case Management
Service Requests
Issue Resolution
Service Standards
Key Performance Indicators
Service Levels
Turnaround Times
Root Cause Analysis
Continuous Improvement
Operational Efficiency
Cross-Functional Collaboration
Operations
Dispatch
Billing
Standard Operating Procedures
Knowledge Base
Microsoft Office
Truck Mate
Bringg
Customer Satisfaction

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