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Added 6 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 14 hours ago
Legal Counsel - FinTech
Ebury
Toronto, ON
working with HR, Operations and other departments to resolve day-to-day queries;
Added 15 hours ago
NB
Trading Support Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a Trader Support Specialist within the Segregation & Buy-Ins Team at National Bank means acting as the primary operational contact for Front Office trading teams. Leveraging…
Added 18 hours ago
K
People and Culture Specialist
KFC
Vaughan, ON
- Full-time
The People & Culture Specialist plays a key role in delivering a consistent, positive, and engaging employee experience across KFC Canada’s Restaurant Support Centre. As the operational…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 day ago
AC
Process Control Specialist
apetito Canada
Orleans, ON
- Full-time
The Process Control Specialist will support apetito's Value Engineering & Process Optimization program within Product Development. The role will improve the performance, consistency and…
Added 1 day ago
TU
Nucleic Acids Specialist, ATMF
The University of British Columbia
Vancouver, BC
- $5,538.94 to $6,497.44 CAD / month
- Full-time
The Nucleic Acids Specialist, ATMF is a senior technical position responsible for developing, executing, troubleshooting, and evaluating molecular biology and nucleic-acid manufacturing…
Added 1 day ago
TU
Program Specialist, Extracurricular and Extended Learning
The University of British Columbia
Vancouver, BC
- $33.07 to $35.61 CAD / hour
- Part-time
The Program Specialist, Extracurricular and Extended Learning is a member of the IOF’s core staff team, and reports to the Manager, Administration and Operations.
Added 1 day ago
UO
Nucleic Acids Specialist, ATMF
University of British Columbia
Vancouver, BC · UBCV | Biomedical Research Centre (BRC)
- $5,538.94 to $6,497.44 CAD / month
- Full-time
The Nucleic Acids Specialist, ATMF is a senior technical position responsible for developing, executing, troubleshooting, and evaluating molecular biology and nucleic-acid manufacturing…
Added 1 day ago
OT
Sr. Technical Support Specialist
Open Text Corporation
Richmond Hill, ON · Waterloo, ON
- Other
Join our team as a Senior Technical Support Specialist and make a direct impact on client success. You'll work with innovative technologies, leverage critical thinking, tackle complex…
Added 1 day ago
C
Software Implementation Specialist
CATALIS
AB · Edmonton, AB
- Full-time
…integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline…
Added 1 day ago
FA
Accounts Payable Specialist (Temporary)
Flair Airlines
AB · Edmonton, AB
- Temporary
Join Flair’s Finance team, where timely payment processing and strong financial controls support the day-to-day operations of the business. Reporting to the Manager, Accounts Payable and…
Added 1 day ago
TS
Purchasing and Inventory Specialist
TalentSphere Staffing Solutions
Hamilton, ON
- Full-time
We are seeking a detail-oriented and analytical Purchasing & Inventory Specialist to join our client's team.
Added 1 day ago
TR
Renewal Specialist, Small Law
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
The Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage and market share in assigned territory in Canada, for WestLaw, Practical Law, TaxNetPro and CoCounsel.…
Added 1 day ago
C
Senior specialist, Client Support - Bilingual
CIBC
Toronto, ON
- Full-time
…responsibilities to Business Banking products customers. As a Sr. Specialist, Client Support, you are responsible for acting as a key inbound point of contact for Business Banking clients…
Added 1 day ago
KE
People & Culture Specialist
KFC Europe
Vaughan, ON
- Full-time
The People & Culture Specialist plays a key role in delivering a consistent, positive, and engaging employee experience across KFC Canada’s Restaurant Support Centre. As the operational…
Added 1 day ago
D
Anti-Money Laundering Analyst
Dexian
Toronto, ON
- Contract
Position Title: Operations Analyst III – Client Due Diligence
Added 1 day ago
BH
Warehouse & Yards Materials Specialist
Baker Hughes
Leduc, AB
- Full-time
We are a leader in manufacturing of specialty chemicals. Our innovative solutions improve efficiency, production and maximize value. Our team operates on-site and partners with our…
Added 1 day ago
AM
Specialist, Marketing Technology (12-month contract)
AGF Management
Toronto, ON
- Full-time
Identify opportunities to improve the efficiency and consistency of marketing operations processes.
Added 1 day ago
E
Specialist, Infrastructure Planning (full-time)
Enbridge
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
At Enbridge, we are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking a Specialist, Infrastructure Planning to join our team!
Added 1 day ago
E
Specialist, Infrastructure Planning
Enbridge
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
…driving financial excellence and innovation. We are seeking a Specialist, Infrastructure Planning to join our Alberta based team in a temporary…
Added 1 day ago
UO
Technology and Facility Support Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works…
Added 1 day ago
Cloud Infrastructure Data Engineering Specialist - Terraform
Capgemini
Toronto, ON
Capgemini is seeking a Cloud Infrastructure Data Engineering Specialist to join the Aperture Data Insights team within the Quantitative Technology Services (QTS) Data Cloud & Compute…
Added 1 day ago
AT
Customer Service Representative
Armour Transportation Systems
Moncton, NB
- Full-time
Position Overview: The Customer Experience Specialist is a customer-focused professional responsible for supporting exceptional service delivery across a broad range of accounts. Acting as…
Added 1 day ago
DW
Senior Continuous Improvement Specialist
Durabuilt Windows & Doors
AB · Edmonton, AB
- Full-time
The Senior Continuous Improvement Specialist leads strategic improvement and process-engineering initiatives across our manufacturing operations.

Armour Transportation Systems

Customer Service Representative

Moncton, NB, Canada

Compensation: $22 - $24/hr · Full-time

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Job details

Pay: Compensation: $22 - $24/hr
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Description

Join the Armour Team Today!

Position Overview: The Customer Experience Specialist is a customer-focused professional responsible for supporting exceptional service delivery across a broad range of accounts. Acting as a trusted resource for customers and internal teams, this role helps drive positive customer outcomes through proactive communication, collaboration, and problem-solving. The Specialist contributes to service excellence, operational effectiveness, and long-term customer satisfaction.

The Specialist works closely with Advisors and operational teams to address customer needs, identify opportunities for improvement, and support sustainable solutions. This role also contributes to process improvement initiatives, maintains accurate documentation, and supports knowledge sharing across the team. The Customer Experience Specialist plays an important role in strengthening customer relationships and enhancing the overall customer experience.

Location: Moncton, NB

Schedule: Monday - Friday | 8:00am - 5:00pm

Type: Term

Compensation: $22 - $24/hr

Essential Duties and Responsibilities:

Case Management & Issue Resolution

Manage and coordinate customer inquiries and service requests with professionalism, responsiveness, and a focus on positive outcomes.
Conduct detailed reviews of customer concerns and identify opportunities to enhance service delivery and customer satisfaction.
Ensure timely follow-up and successful resolution in alignment with established service standards and customer commitments.

Operational Support & Monitoring

Monitor daily operations and assist in tracking key performance indicators such as service levels, turnaround times, and resolution effectiveness.
Identify service trends and opportunities for continuous improvement, escalating matters when additional support is required.
Provide timely updates and valuable insights to internal teams regarding ongoing customer requirements and service activities.

Root Cause Identification

Support continuous improvement initiatives by gathering data, reviewing trends, and documenting observations and recommendations.
Contribute to the implementation of sustainable solutions that improve service quality, operational efficiency, and customer satisfaction.

Cross-Functional Collaboration

Work collaboratively with internal departments (operations, dispatch, billing, etc.) to support customer success and deliver effective solutions.
Participate in problem-solving discussions and contribute ideas that strengthen service delivery and improve the customer experience.

Customer Communication

Maintain clear, professional, and proactive communication with clients regarding service updates, solutions, and progress.
Build trust and confidence by setting clear expectations and consistently delivering on commitments.

Process Improvement & Knowledge Sharing

Identify opportunities to enhance workflows, procedures, and the overall customer experience.
Contribute to documentation, standard operating procedures, and knowledge base updates that support operational excellence.
Support the onboarding, development, and ongoing guidance of Customer Experience Associates. Customer Communication

Qualifications

Essential Competencies

Strong Communication & Active Listening
Customer Focus & Service Orientation
Problem Solving & Analytical Thinking
Adaptability & Flexibility
Time Management & Prioritization
Attention to Detail & Accuracy
Ownership & Accountability
Collaboration & Team Support

Technical Skills

Proficiency with Microsoft Office tools
Experience with operational systems (e.g., Truck Mate, Bringg) considered an asset
Ability to navigate multiple systems and interpret operational data

Qualifications

Relevant customer service experience in transportation, logistics, or a related field
Strong troubleshooting and investigation skills
Ability to manage multiple priorities in a fast‑paced environment

Working Conditions

Dynamic environment
Frequent interaction with operational teams in support of customer success and service excellence Opportunity to contribute to process improvements and initiatives that enhance customer and operational outcomes

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Manage customer inquiries and service requests, investigate concerns, and coordinate timely resolutions with internal teams. Monitor service performance, identify improvement opportunities, maintain operational documentation, and support knowledge sharing and associate development.

Requirements

Relevant customer service experience in transportation, logistics, or a related field is required, along with strong troubleshooting and investigation skills. Candidates should be able to manage multiple priorities in a fast-paced environment; proficiency with Microsoft Office is expected, while experience with Truck Mate or Bringg is an asset.

Skills

Customer Communication
Active Listening
Customer Service
Problem Solving
Analytical Thinking
Adaptability
Time Management
Prioritization
Attention to Detail
Accountability
Collaboration
Case Management
Issue Resolution
Root Cause Analysis
Process Improvement
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Transportation
Logistics
Case Management
Service Requests
Issue Resolution
Service Standards
Key Performance Indicators
Service Levels
Turnaround Times
Root Cause Analysis
Continuous Improvement
Operational Efficiency
Cross-Functional Collaboration
Operations
Dispatch
Billing
Standard Operating Procedures
Knowledge Base
Microsoft Office
Truck Mate
Bringg
Customer Satisfaction

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