Jobs in Canada

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Client Engagement Associate, 15h/week - Saint-Jérôme
CIBC
Saint-Jérôme, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 min ago
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Client Engagement Associate, 15h/week - St-Eustache
CIBC
Saint-Eustache, QC · St-Eustache
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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Data and Business Analyst
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Accounting and Finance Administrator
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The Shared Services Specialist is a dual-matrix position that will provide support in finance, accounting and human resources administrative functions within an airport setting. This is an…
Added 16 mins ago
WB
Senior Specialist: Administrative - Salary
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Whistler, BC
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Added 16 mins ago
LH
Facilitator
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- Full-time
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Sr Courier
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Must possess a valid drivers licence and have a good driving record
Added 16 mins ago
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Sr Courier
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Thornhill, BC
- Full-time
Must possess a valid driver’s license and have a good driving record · Must possess a valid drivers licence and have a good driving record
Added 16 mins ago
DA
EV Product Specialist - Destination Auto Group
Destination Auto Group
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…technology-savvy individual to join our automotive team as an EV Product…
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Full Time Peer Support Specialist, Cornerstone Housing
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- Full-time
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Added 30 mins ago
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Spécialiste, Interopérabilité 3D Et Transformation Numérique Manufacturière
Actalent
Longueuil, QC
- $40 to $46 CAD / hour
- Contract
Job Title: Specialist, 3D Interoperability and Digital Manufacturing Transformation
Added 31 mins ago
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Payroll Specialist
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Toronto, ON
- Full-time
Kinectrics Inc is strongly committed to diversity, equity and inclusion (DE&I) and welcomes applications from all individuals. To learn more about our commitments please visit our…
Added 31 mins ago
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Parts Specialist
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- Full-time
A valid forklift certification is required
Added 31 mins ago
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HR Specialist
AVI-SPL Canada
Montreal, QC
- Full-time
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Spécialiste Senior Systèmes Avioniques / Avionics Systems Senior Specialist
Airbus Aircraft
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- Full-time
Added 46 mins ago
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Resource Centre Employment Specialist- Full-Time- Term-Calgary
Serco
AB · Edmonton, AB
- Full-time
Added 46 mins ago
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Menu Planning Specialist
Factor_
Toronto, ON
- Full-time
HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes too
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Accounts Payable Specialist
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- Full-time
The Accounts Payable Specialist is responsible for the end-to-end processing of vendor invoices, approval workflow management, payment preparation, vendor account reconciliations, and…
Added 1 hour ago
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Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
…customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to…
Added 1 hour ago
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Client Services Specialist
Solidifi
Canada
- Full-time
Job Title: Client Services Specialist ( Bilingual-English and French)
Added 1 hour ago
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Staff Nurse - Spinal Unit B5
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Shift Patterns: Monday-Sunday - 12 hour day/night shifts
Added 1 hour ago
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Staff Nurse - Spinal Unit B5
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Saskatoon, SK
- Full-time
Shift Patterns: Monday-Sunday - 12 hour day/night shifts
Added 1 hour ago
AE
Intermediate Aquatics Biologist
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Calgary, AB
- Full-time
Support development of regulatory applications;
Added 1 hour ago
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Client Engagement Associate, 15h/week - Brossard
CIBC
Brossard, QC
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
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Client Services Specialist
Solidifi
Markham, ON
- $45,000 to $50,000 CAD / year
- Full-time
Job Title: Client Services Specialist ( Bilingual-English and French)

Armour Transportation Systems

Customer Success & Implementation Specialist

Moncton, NB, Canada

Salary: $45,000- $50,000 · Full-time

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Job details

Pay: Salary: $45,000- $50,000
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Description

Join the Armour Team Today!

Are you passionate about creating exceptional customer experiences and ensuring successful customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to ongoing support. Working closely with customers and internal teams, you'll help ensure operational readiness, seamless onboarding, and long-term customer success. If you enjoy coordinating projects, building relationships, and driving continuous improvement in a fast-paced transportation environment, we'd love to hear from you.

Location: Moncton NB

Type: Full-Time

Schedule: Monday - Friday

Salary: $45,000- $50,000

What You'll Do

Lead customer onboarding from sales handoff through launch and transition to ongoing support
Serve as the primary point of contact throughout the onboarding and implementation process
Coordinate launch milestones, progress updates, and outstanding action items
Confirm operational, billing, technology, and support readiness before the first shipment
Conduct post-launch reviews and facilitate handoff to Customer Experience or Account Management teams
Coordinate TruckMate account setup and validate pricing, billing, service expectations, contacts, and escalation procedures
Work with technology teams to coordinate EDI, API, ASN, portal, and reporting requirements
Document customer procedures and communicate requirements to terminals and internal teams
Train customers on shipment visibility, invoicing, claims processes, and support channels
Keep customers informed of implementation progress, risks, and next steps
Collaborate with Sales, Operations, Customer Experience, Pricing, Billing, Claims, and Technology teams to resolve launch risks
Maintain onboarding documentation, approvals, implementation checklists, and handoff records
Identify opportunities to improve onboarding processes and customer experiences
Contribute feedback and recommendations that support continuous improvement initiatives
Support customer retention, satisfaction, and long-term growth objectives

What You Bring

Strong organizational and project coordination skills
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving and decision-making abilities
Strong attention to detail and commitment to accurate documentation
Customer-focused mindset with a passion for delivering exceptional service
Effective communication, presentation, and relationship-building skills
Adaptability and ability to work collaboratively across departments
Knowledge of transportation and logistics operations, including LTL services and the shipment lifecycle
Strong sense of ownership and accountability

Technical Skills

Proficiency with Microsoft Office Suite
Ability to work effectively across multiple systems and platforms
Experience with transportation management systems; TruckMate experience is considered an asset
Familiarity with EDI, API, ASN, customer portals, shipment visibility tools, and reporting systems

Education & Experience

Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service
Experience leading customer implementations or cross-functional projects is considered an asset
Postsecondary education in Business, Logistics, Supply Chain, or a related field is considered an asset
Industry certifications or transportation-related education would be considered an asset

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead customer implementations from sales handoff through launch, ensuring operational, billing, technology, and support readiness. Coordinate internal teams and customer training, maintain implementation records, manage launch risks, and improve onboarding to support customer satisfaction and retention.

Requirements

Candidates should have strong organizational, project coordination, communication, problem-solving, and customer service skills, along with the ability to manage multiple priorities and collaborate across departments. Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service is sought; transportation management system experience and relevant postsecondary education are assets.

Skills

Project Coordination
Customer Onboarding
Customer Success
Implementation Management
Problem-Solving
Decision-Making
Attention to Detail
Documentation
Customer Service
Communication
Relationship-Building
Cross-Functional Collaboration
Transportation and Logistics Operations
Microsoft Office
EDI and API Coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Onboarding
Implementation
Project Coordination
Sales Handoff
Operational Readiness
TruckMate
EDI
API
ASN
Customer Portals
Shipment Visibility
Reporting Systems
LTL Services
Transportation and Logistics
Shipment Lifecycle
Billing
Claims Processes
Customer Experience
Account Management
Microsoft Office Suite
Cross-Functional Collaboration
Implementation Checklists
Continuous Improvement

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Work requirements

Jobs in Canada