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Added 14 mins ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
Lead customer onboarding from sales handoff through launch and transition to ongoing support
Added 14 mins ago
OH
Senior Program Manager
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Project Management, Agile Certification or related professional designation as an asset.
Added 14 mins ago
GC
Project Coordinator Co-Op
Game Companies
Vancouver, BC
- Full-time
Hands-on project management experience in a live game marketing pipeline, giving you real experience to build on if you pursue PMI certification (i.e. CAPM, PMP).
Added 14 mins ago
HR
Manager, Surveillance
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
The manager will act as a senior advisor in project and business development assisting the management team in meeting objectives consistent with corporate and site goals.
Added 14 mins ago
AE
Intermediate Aquatics Biologist
AJM Environmental
Calgary, AB
- Full-time
Support design and planning of and lead in the implementation of aquatics discipline field programs;
Added 14 mins ago
B
Business Partner
BGIS
Markham, ON
- Full-time
Account Technology team oversee customer relationship management, business analysis, product and project management utilizing best-in-class software to support BGIS customers. Working…
Added 29 mins ago
B
Business Partner
BGIS
Markham, ON
- Full-time
Account Technology team oversee customer relationship management, business analysis, product and project management utilizing best-in-class software to support BGIS customers. Working…
Added 29 mins ago
IU
Product Manager
Ikotek USA, Inc.
Vancouver, BC
- $100,000 to $150,000 CAD / year
- Full-time
Lead RFQ presentations of company capabilities. Analyze customer requirements and coordinate internal technical proposals covering industrial design (ID), mechanical design (MD), hardware…
Added 29 mins ago
LC
Operations Lead
Liquidity Canada
Toronto, ON
- Full-time
As Liquidity's Operations Lead, you’ll be the person who keeps the business moving day to day. You’ll run our customer research, coordinate with our software engineer, look after client…
Added 29 mins ago
DG
AI Data Lead
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As an AI Data Lead your responsibilities will include:
Added 29 mins ago
BT
In-Home Bath Renovation Sales
Bath Tune-Up Lakewood and Broomfield
Calgary, AB
- Full-time
Meet with qualified leads in their homes to understand project needs and offer solutions.
Added 29 mins ago
KR
Controller
Kassen Recruitment
North Bay, ON
- Full-time
A successful manufacturing organization is seeking a Controller to lead its accounting function and serve as a trusted business partner to ownership. This is an excellent opportunity for a…
Added 29 mins ago
A
Global Information Security Architect
Affinity
Vancouver, BC
- Full-time
Lead security architecture strategy for cloud migration and modernization initiatives across Google Cloud Platform (GCP) and Microsoft Azure environments, leveraging cloud-native security…
Added 29 mins ago
R
Gestionnaire de fabrication – Lignes d’assemblage / Manufacturing Line Manager – Assembly Lines
RTX
Mirabel, QC
- Full-time
Added 44 mins ago
W
Territory Manager (Alberta & BC Interior)
Westeck
Kelowna, BC · Edmonton, AB · AB · Calgary, AB
- Full-time
Lead, coach, and support a team of Project Consultants to achieve individual and team performance goals.
Added 44 mins ago
DC
Team Manager - Water Wastewater Ontario
Dillon Consulting Limited
London, ON · Hamilton, ON · Guelph, ON · Kingston, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Chatham-Kent, ON · Chatham, ON · North York, ON
- Full-time
…specializing in planning, engineering, environmental science, and management. With over 28 offices and more than 1100 employees across Canada, we offer a wide range of services related to…
Added 44 mins ago
eCOA & RTSM Application Specialist-Canada
Indero
Montreal, QC
Lead or participate in internal and sponsor meetings related to system setup, changes, and issue management.
Added 59 mins ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
…consultative selling, relationship development, and successful management of the end-to-end B2B sales…
Added 59 mins ago
B
Project Improvement and Control Room Lead
Barminco
Dease Lake 9, BC
- Full-time
Must have good radio etiquette and strong communications skills
Added 59 mins ago
GC
Project Manager
Galore Creek Mining Corporation
Vancouver, BC
- Full-time
As Project Manager, you will play a pivotal leadership role in driving the Galore Creek project toward its ultimate development decision. Initially reporting directly to the Director,…
Added 59 mins ago
TS
Low-Rise Site Superintendent
TalentSphere Staffing Solutions
ON · Simcoe, ON
- Full-time
Material and Resource Coordination: Work with project management and procurement teams to ensure materials, equipment, and labour resources are available when required.
Added 59 mins ago
AS
Procurement/Supply Chain - Logistics Specialist
Apex Systems
Vaughan, ON
- $19 CAD / hour
- Part-time
Lead a team of logistics project coordinators to meet or exceed customer schedule and delivery requirements
Added 59 mins ago
Program Manager - Operations
WestJet Group
Calgary, AB
8–12 years of experience in program/project management, business transformation, management consulting, strategy & execution, operational transformation or advisory roles.
Added 59 mins ago
S
Maintenance Manager
Sanofi
Toronto, ON
- Full-time
Lead execution of preventive and corrective maintenance activities across all site assets, including utilities (e.g., steam, water, compressed air), HVAC, refrigeration, electrical and…
Added 1 hour ago
TM
Supervisor, Maintenance
Trudell Medical International
London, ON
- Full-time
Lead the manufacturing maintenance team to ensure equipment reliability and operational efficiency. Oversee daily maintenance activities, coordinate preventative maintenance, manage…

Armour Transportation Systems

Customer Success & Implementation Specialist

Moncton, NB, Canada

Salary: $45,000- $50,000 · Full-time

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Job details

Pay: Salary: $45,000- $50,000
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Description

Join the Armour Team Today!

Are you passionate about creating exceptional customer experiences and ensuring successful customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to ongoing support. Working closely with customers and internal teams, you'll help ensure operational readiness, seamless onboarding, and long-term customer success. If you enjoy coordinating projects, building relationships, and driving continuous improvement in a fast-paced transportation environment, we'd love to hear from you.

Location: Moncton NB

Type: Full-Time

Schedule: Monday - Friday

Salary: $45,000- $50,000

What You'll Do

Lead customer onboarding from sales handoff through launch and transition to ongoing support
Serve as the primary point of contact throughout the onboarding and implementation process
Coordinate launch milestones, progress updates, and outstanding action items
Confirm operational, billing, technology, and support readiness before the first shipment
Conduct post-launch reviews and facilitate handoff to Customer Experience or Account Management teams
Coordinate TruckMate account setup and validate pricing, billing, service expectations, contacts, and escalation procedures
Work with technology teams to coordinate EDI, API, ASN, portal, and reporting requirements
Document customer procedures and communicate requirements to terminals and internal teams
Train customers on shipment visibility, invoicing, claims processes, and support channels
Keep customers informed of implementation progress, risks, and next steps
Collaborate with Sales, Operations, Customer Experience, Pricing, Billing, Claims, and Technology teams to resolve launch risks
Maintain onboarding documentation, approvals, implementation checklists, and handoff records
Identify opportunities to improve onboarding processes and customer experiences
Contribute feedback and recommendations that support continuous improvement initiatives
Support customer retention, satisfaction, and long-term growth objectives

What You Bring

Strong organizational and project coordination skills
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving and decision-making abilities
Strong attention to detail and commitment to accurate documentation
Customer-focused mindset with a passion for delivering exceptional service
Effective communication, presentation, and relationship-building skills
Adaptability and ability to work collaboratively across departments
Knowledge of transportation and logistics operations, including LTL services and the shipment lifecycle
Strong sense of ownership and accountability

Technical Skills

Proficiency with Microsoft Office Suite
Ability to work effectively across multiple systems and platforms
Experience with transportation management systems; TruckMate experience is considered an asset
Familiarity with EDI, API, ASN, customer portals, shipment visibility tools, and reporting systems

Education & Experience

Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service
Experience leading customer implementations or cross-functional projects is considered an asset
Postsecondary education in Business, Logistics, Supply Chain, or a related field is considered an asset
Industry certifications or transportation-related education would be considered an asset

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead customer implementations from sales handoff through launch, ensuring operational, billing, technology, and support readiness. Coordinate internal teams and customer training, maintain implementation records, manage launch risks, and improve onboarding to support customer satisfaction and retention.

Requirements

Candidates should have strong organizational, project coordination, communication, problem-solving, and customer service skills, along with the ability to manage multiple priorities and collaborate across departments. Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service is sought; transportation management system experience and relevant postsecondary education are assets.

Skills

Project Coordination
Customer Onboarding
Customer Success
Implementation Management
Problem-Solving
Decision-Making
Attention to Detail
Documentation
Customer Service
Communication
Relationship-Building
Cross-Functional Collaboration
Transportation and Logistics Operations
Microsoft Office
EDI and API Coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Onboarding
Implementation
Project Coordination
Sales Handoff
Operational Readiness
TruckMate
EDI
API
ASN
Customer Portals
Shipment Visibility
Reporting Systems
LTL Services
Transportation and Logistics
Shipment Lifecycle
Billing
Claims Processes
Customer Experience
Account Management
Microsoft Office Suite
Cross-Functional Collaboration
Implementation Checklists
Continuous Improvement

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Jobs in Canada