Jobs in Canada

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Added 13 mins ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
Train customers on shipment visibility, invoicing, claims processes, and support channels
Added 13 mins ago
AC
AVP, Corporate Partnershios
Aviva Canada
Toronto, ON
- Full-time
Drive delivery of operational efficiencies across the partnerships through leading the Service Improvement Program within Aviva working across Claims, UW, Billing and technology
Added 13 mins ago
HS
Clinic Services Associate
Hearing Solutions
Ottawa, ON
- $40,000 to $50,000 CAD / year
- Full-time
Assist patients with third-party funding and insurance claims
Added 13 mins ago
AC
AVP, Corporate Partnershios
Aviva Canada
Markham, ON
- Full-time
Drive delivery of operational efficiencies across the partnerships through leading the Service Improvement Program within Aviva working across Claims, UW, Billing and technology
Added 28 mins ago
LH
Front Desk Care Coordinator
Lifemark Health Group
Prince Edward, ON
- $17.6 to $22.31 CAD / hour
- Part-time
Collect payments at time of service and submit insurance claims to third-party funders
Added 28 mins ago
A
Contrôleur principal de projets
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Validate contractor and supplier claims against approved budgets and commitments.
Added 42 mins ago
LH
Care Coordinator
Lifemark Health Group
St. Catharines, ON
- $17.6 to $24.54 CAD / hour
- Part-time
Collect payments at time of service and submit insurance claims to third-party funders
Added 43 mins ago
NL
Seeking a lawyer with 3+ years of experience in personal injury law
Noohi Law
Toronto, ON
- Full-time
Diligent gathering of evidence and claims, damages evaluation and recording injuries and expenses
Added 1 hour ago
MN
Customer Service Officer (Part-Time Contract)
Monde Nissin Australia
Mulgrave, NS
- Part-time
Added 1 hour ago
S
Lead Clerk, Accounts Receivable RCH
Sanya’k̓ula
New Westminster, BC
- Full-time
processes patient billings and claims, follows up on billing errors and delinquent accounts and prepares
Added 1 hour ago
W
Early Careers: Health and Benefits Internship (Summer 2027) - Montreal
WTW
Montreal, QC
- Volunteer
…pharmacy solutions, disability and absence management, and claims…
Added 1 hour ago
HI
Adjoint(e) technique
HUB International Québec Ltd
Brossard, QC
- Full-time
Added 1 hour ago
GD
Canada Tax Manager
General Dynamics Land Systems–Canada
London, ON
- Full-time
Added 1 hour ago
KT
Gestionnaire principal(e), Accès au marché / Senior Manager, Market Access
Knight Therapeutics Canada
Montreal, QC
- Full-time
Added 1 hour ago
Service Delivery Manager
F12.net
Vancouver, BC
Added 1 hour ago
G
Account Manager
Gallagher
Sault Ste. Marie, ON
- Full-time
License required
Added 1 hour ago
VC
Commercial Manager (Bilingual English / French)
Valard Construction
Calgary, AB
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions
Added 1 hour ago
VC
Commercial Manager (Bilingual English / French)
Valard Construction
Calgary, AB
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 1 hour ago
W
(CAN)Customer Service Desk Associate
Walmart
Hamilton, ON
- Full-time
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Added 1 hour ago
IC
Senior Counsel, Life Insurance
ivari Canada
Toronto, ON
- Full-time
Knowledge of estates law and its application to life insurance products, beneficiary designations and death claims.
Added 1 hour ago
H
Account Executive (Bilingual) - Private Client
Halpenny
Ottawa, ON
- Full-time
Support policy renewals, endorsements, and claims inquiries
Added 2 hours ago
C
Senior Specialist CNESST - 12 month contract
CN
Quebec, QC
- Contract
The incumbent is responsible for managing the end-to-end lifecycle of employee disability claims, from initial intake through return to work, serving as the primary point of contact for all…
Added 2 hours ago
N(
CONSEILLER EN SERVICE À LA CLIENTÈLE/Client Service Consultant
Navacord (Previously Vita Assure)
Montreal, QC
- $70,000 to $75,000 CAD / year
- Full-time
Act as a liaison between clients and insurance carriers for plan administration, claims issues, and billing inquiries
Added 2 hours ago
LA
2027 2L Bilingual Summer Law Student - Immigration & Refugee (Ottawa)
Legal Aid Ontario
Ottawa, ON
- Full-time
…involved in matters that may include assisting with refugee…
Added 2 hours ago
PC
Group Benefits Underwriter
People Corporation
Toronto, ON · ON - PC Sheppard - Toronto
- Full-time
…competitive insurance premiums and covering potential losses from…

Armour Transportation Systems

Customer Success & Implementation Specialist

Moncton, NB, Canada

Salary: $45,000- $50,000 · Full-time

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Job details

Pay: Salary: $45,000- $50,000
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

Join the Armour Team Today!

Are you passionate about creating exceptional customer experiences and ensuring successful customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to ongoing support. Working closely with customers and internal teams, you'll help ensure operational readiness, seamless onboarding, and long-term customer success. If you enjoy coordinating projects, building relationships, and driving continuous improvement in a fast-paced transportation environment, we'd love to hear from you.

Location: Moncton NB

Type: Full-Time

Schedule: Monday - Friday

Salary: $45,000- $50,000

What You'll Do

Lead customer onboarding from sales handoff through launch and transition to ongoing support
Serve as the primary point of contact throughout the onboarding and implementation process
Coordinate launch milestones, progress updates, and outstanding action items
Confirm operational, billing, technology, and support readiness before the first shipment
Conduct post-launch reviews and facilitate handoff to Customer Experience or Account Management teams
Coordinate TruckMate account setup and validate pricing, billing, service expectations, contacts, and escalation procedures
Work with technology teams to coordinate EDI, API, ASN, portal, and reporting requirements
Document customer procedures and communicate requirements to terminals and internal teams
Train customers on shipment visibility, invoicing, claims processes, and support channels
Keep customers informed of implementation progress, risks, and next steps
Collaborate with Sales, Operations, Customer Experience, Pricing, Billing, Claims, and Technology teams to resolve launch risks
Maintain onboarding documentation, approvals, implementation checklists, and handoff records
Identify opportunities to improve onboarding processes and customer experiences
Contribute feedback and recommendations that support continuous improvement initiatives
Support customer retention, satisfaction, and long-term growth objectives

What You Bring

Strong organizational and project coordination skills
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving and decision-making abilities
Strong attention to detail and commitment to accurate documentation
Customer-focused mindset with a passion for delivering exceptional service
Effective communication, presentation, and relationship-building skills
Adaptability and ability to work collaboratively across departments
Knowledge of transportation and logistics operations, including LTL services and the shipment lifecycle
Strong sense of ownership and accountability

Technical Skills

Proficiency with Microsoft Office Suite
Ability to work effectively across multiple systems and platforms
Experience with transportation management systems; TruckMate experience is considered an asset
Familiarity with EDI, API, ASN, customer portals, shipment visibility tools, and reporting systems

Education & Experience

Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service
Experience leading customer implementations or cross-functional projects is considered an asset
Postsecondary education in Business, Logistics, Supply Chain, or a related field is considered an asset
Industry certifications or transportation-related education would be considered an asset

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead customer implementations from sales handoff through launch, ensuring operational, billing, technology, and support readiness while coordinating milestones and internal teams. Train customers, document procedures, manage post-launch handoffs, resolve launch risks, and recommend improvements that support customer satisfaction and retention.

Requirements

The role calls for strong organizational, project coordination, communication, problem-solving, and customer service skills, along with the ability to manage multiple priorities and collaborate across departments. Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service is sought; transportation management system experience is useful, and relevant postsecondary education is an asset.

Skills

Project Coordination
Customer Onboarding
Problem-Solving
Decision-Making
Attention to Detail
Communication
Presentation Skills
Cross-Functional Collaboration
Transportation and Logistics Operations
LTL Services
Microsoft Office
TruckMate
EDI
API

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Onboarding
Customer Implementation
Project Coordination
Transportation
Logistics
LTL Services
Shipment Lifecycle
TruckMate
EDI
API
ASN
Customer Portals
Shipment Visibility
Reporting Systems
Microsoft Office
Operational Readiness
Billing Readiness
Customer Training
Claims Processes
Account Management
Customer Retention
Cross-Functional Collaboration
Implementation Checklists
Continuous Improvement

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Jobs in Canada