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Added 1 hour ago
Sourcing Specialist
GoodMorning
Burnaby, BC · Edmonton, AB
As a GoodMorning Sourcing Specialist, you will be responsible for identifying, evaluating, and securing vendors to meet the company's procurement needs, with a primary focus on sourcing new…
Added 1 hour ago
Quality and Compliance Specialist - Supply Chain
GoodMorning
Edmonton, AB
As a Quality and Compliance Specialist Supply Chain at GoodMorning.com, this role serves as a subject-matter specialist for supplier quality, product compliance, and quality assurance…
Added 1 hour ago
FM
Finance & Operations Specialist
Freebird Market Inc
Toronto, ON · Etobicoke, ON
- Full-time
Role Description The Finance & Operations Specialist is a full-time, on-site role based in Etobicoke, ON. This role oversees day-to-day financial activities, including recording…
Added 2 hours ago
D
Human Resource Operations Specialist / Spécialiste des opérations RH
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a bilingual Human Resource Operations Specialist (hybrid) to join our Americas HR Shared Services team in Montreal. This role serves as a key point of contact for…
Added 3 hours ago
VB
Procurement Specialist
Vaco by Highspring
Concord, ON
- $75,000 to $90,000 CAD / year
- Full-time
Build, adjust, and release detailed daily/weekly production schedules for internal manufacturing operations to support customer order demand and safety stock requirements.
Added 4 hours ago
BA
Customer Operations Specialist
Borderless AI
Toronto, ON
- Full-time
We're looking for a Customer Operations Specialist to scale the core operational infrastructure behind customer onboarding, payroll, and payments across multiple countries. In this role,…
Added 4 hours ago
Specialist, Business Process (18-month temporary position)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 4 hours ago
Revenue & Data Specialist
SOCAN - The Society of Composers, Authors and Music Publishers of Canada
Toronto, ON
The Licensing Operations and Data Specialist is responsible for supporting licensing administration, royalty collections operations, data management, operational reporting, systems…
Added 5 hours ago
B
Senior Vulnerability Management Analyst
BRP
Montreal, QC
- Full-time
We are looking for a Senior Vulnerability Management Specialist responsible for leading the identification, assessment, prioritization, reporting, and remediation oversight of cybersecurity…
Added 5 hours ago
SN
Field Placement and Program Specialist
Six Nations Polytechnic
Brantford, ON
- Full-time
The Field Placement & Program Specialist is responsible for managing field placement processes, providing specialized academic and operational program support, and promoting student…
Added 5 hours ago
VC
Sourcer / Junior Recruiter
VetCare Canada
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
…stewardship and process management; what we need now is an outbound specialist who thrives on uncovering hidden talent and feeding qualified Doctors of Veterinary Medicine (DVMs) and…
Added 5 hours ago
S
Sales Consultant
Strickland's
Stratford, ON
- Full-time
…them through the purchasing and leasing process. As a product specialist, you will demonstrate vehicle features, explain available options, and collaborate with dealership departments to…
Added 5 hours ago
QM
Spécialiste des comptes fournisseurs / Accounts Payable Specialist
Quantum Management Services Ltd.
Montreal, QC
- $65,000 to $75,000 CAD / year
- Full-time
…gestionnaire principal des finances, vous superviserez l'ensemble des opérations liées aux comptes fournisseurs tout en apportant votre soutien à diverses initiatives financières. Ce poste…
Added 6 hours ago
MI
Customer Quality Engineer
Magna International
Newmarket, ON
- Full-time
Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
Added 7 hours ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
HDR is seeking a Senior Rail Systems Integration Specialist to join our Toronto office. Reporting to the Section Lead - Systems and Operations, you will be part of the larger North America…
Added 7 hours ago
E
Health And Safety Coordinator / Spécialiste en santé et sécurité au travail
Evlv
Montreal, QC
- Full-time
We’re seeking a Health & Safety Specialist for a food manufacturing company. Reporting to the Senior Director of Operations, you will work closely with management, supervisors and employees…
Added 7 hours ago
DG
Intermediate Structural Engineer
DRA Global
Toronto, ON
- Full-time
DRA Global Limited is an international multi-disciplinary engineering, project delivery and operations management group, predominantly focused on the mining, minerals and metals industry.
Added 7 hours ago
SS
Purchasing Specialist
StackTeck Systems Ltd.
Concord, ON
- Full-time
SUMMARY: Working alongside our engineering, design, assembly, and service teams, we are seeking a skilled Purchasing Specialist to drive procurement excellence across the full lifecycle of…
Added 7 hours ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
HDR is seeking a Senior Rail Systems Integration Specialist to join our Toronto office. Reporting to the Section Lead - Systems and Operations, you will be part of the larger North America…
Added 7 hours ago
TG
Quality Assurance / Quality Control
Triumph Group of Companies
Mississauga, ON
- Full-time
The QA/QC Inspection Specialist supports Triumph's roofing service and inspection division, splitting time between the field and the office. You'll assess roofing and building envelope…
Added 7 hours ago
LC
Inventory Specialist
Linamar Corporation
Salford, ON
- Full-time
Post-secondary education in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field.
Added 7 hours ago
R
Senior Strategy and Operations Specialist
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
This role is based within Business Strategy & Operations (BSO), which serves as the strategic backbone and operational enabler for Product Development Data Sciences (PDD). PDD brings…
Added 8 hours ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
…customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to…
Added 8 hours ago
SR
Bilingual Inside Sales Representative
STRIVE Recruitment Inc.
Montreal, QC
- $65,000 to $85,000 CAD / year
- Full-time
STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology.…
Added 8 hours ago
Testing Centre Information Management Specialist - App. D/Temp. Assignment (Nov. 2026 - March 2027)
Mohawk College
Hamilton, ON
The Testing Centre Information Management Specialist supports, implements, evaluates, and promotes testing services for the Mohawk Testing Centre including External Testing, Accommodated…

Armour Transportation Systems

Customer Success & Implementation Specialist

Moncton, NB, Canada

Salary: $45,000- $50,000 · Full-time

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Job details

Pay: Salary: $45,000- $50,000
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

Join the Armour Team Today!

Are you passionate about creating exceptional customer experiences and ensuring successful customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to ongoing support. Working closely with customers and internal teams, you'll help ensure operational readiness, seamless onboarding, and long-term customer success. If you enjoy coordinating projects, building relationships, and driving continuous improvement in a fast-paced transportation environment, we'd love to hear from you.

Location: Moncton NB

Type: Full-Time

Schedule: Monday - Friday

Salary: $45,000- $50,000

What You'll Do

Lead customer onboarding from sales handoff through launch and transition to ongoing support
Serve as the primary point of contact throughout the onboarding and implementation process
Coordinate launch milestones, progress updates, and outstanding action items
Confirm operational, billing, technology, and support readiness before the first shipment
Conduct post-launch reviews and facilitate handoff to Customer Experience or Account Management teams
Coordinate TruckMate account setup and validate pricing, billing, service expectations, contacts, and escalation procedures
Work with technology teams to coordinate EDI, API, ASN, portal, and reporting requirements
Document customer procedures and communicate requirements to terminals and internal teams
Train customers on shipment visibility, invoicing, claims processes, and support channels
Keep customers informed of implementation progress, risks, and next steps
Collaborate with Sales, Operations, Customer Experience, Pricing, Billing, Claims, and Technology teams to resolve launch risks
Maintain onboarding documentation, approvals, implementation checklists, and handoff records
Identify opportunities to improve onboarding processes and customer experiences
Contribute feedback and recommendations that support continuous improvement initiatives
Support customer retention, satisfaction, and long-term growth objectives

What You Bring

Strong organizational and project coordination skills
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving and decision-making abilities
Strong attention to detail and commitment to accurate documentation
Customer-focused mindset with a passion for delivering exceptional service
Effective communication, presentation, and relationship-building skills
Adaptability and ability to work collaboratively across departments
Knowledge of transportation and logistics operations, including LTL services and the shipment lifecycle
Strong sense of ownership and accountability

Technical Skills

Proficiency with Microsoft Office Suite
Ability to work effectively across multiple systems and platforms
Experience with transportation management systems; TruckMate experience is considered an asset
Familiarity with EDI, API, ASN, customer portals, shipment visibility tools, and reporting systems

Education & Experience

Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service
Experience leading customer implementations or cross-functional projects is considered an asset
Postsecondary education in Business, Logistics, Supply Chain, or a related field is considered an asset
Industry certifications or transportation-related education would be considered an asset

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead customer implementations from sales handoff through launch, ensuring operational, billing, technology, and support readiness while coordinating milestones and internal teams. Train customers, document procedures, manage post-launch handoffs, resolve launch risks, and recommend improvements that support customer satisfaction and retention.

Requirements

The role calls for strong organizational, project coordination, communication, problem-solving, and customer service skills, along with the ability to manage multiple priorities and collaborate across departments. Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service is sought; transportation management system experience is useful, and relevant postsecondary education is an asset.

Skills

Project Coordination
Customer Onboarding
Problem-Solving
Decision-Making
Attention to Detail
Communication
Presentation Skills
Cross-Functional Collaboration
Transportation and Logistics Operations
LTL Services
Microsoft Office
TruckMate
EDI
API

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Onboarding
Customer Implementation
Project Coordination
Transportation
Logistics
LTL Services
Shipment Lifecycle
TruckMate
EDI
API
ASN
Customer Portals
Shipment Visibility
Reporting Systems
Microsoft Office
Operational Readiness
Billing Readiness
Customer Training
Claims Processes
Account Management
Customer Retention
Cross-Functional Collaboration
Implementation Checklists
Continuous Improvement

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