Jobs in Canada

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Added 2 mins ago
ME
Work Management Specialist
Morson Edge (Canada)
Courtice, ON
- $75 to $82 CAD / hour
- Contract
The Tritium Removal Facility (TRF) at Darlington is looking for a Senior Technical Staff resource to improve work readiness and long-range planning. Working under TRF management, the…
Added 2 mins ago
H
Senior Manager / Director – Building Science
Hays
Vaughan, ON
- Full-time
Working arrangement: 3 days in office, 2 WFH, half days on Friday
Added 2 mins ago
E
Facilities Maintenance Specialist - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $55,000 CAD / year
- Full-time
Attributes of a Eurofins ExperNorth Facilities Maintenance Specialist:
Added 2 mins ago
TF
Compliance Specialist II - Regulatory Affairs
Thermo Fisher Scientific
Ottawa, ON
- Full-time
We are seeking a detail-oriented and proactive Compliance Specialist II – Regulatory Affairs to join our Regulatory Affairs team. In this role, you will help ensure our products and…
Added 31 mins ago
HL
Materials Formulation Specialist
Horizon Legacy
Mississauga, ON
- Full-time
We are seeking a highly skilled and motivated Concrete and Cementitious Materials Specialist to lead the development, testing, and quality control of cementitious materials for 3D concrete…
Added 32 mins ago
Retail Specialist Fairview Mall
Freedom Mobile
Toronto, ON
…with others, we have a great opportunity as a Part-time Retail Specialist at our Fairview Mall location. A successful Retail Specialist turns the store visitor into a committed Freedom…
Added 47 mins ago
TC
Heavy Rental Representative
Toromont Cat
Concord, ON
- Full-time
Toromont Cat is looking for a Heavy Rental Representative to join our team! The primary focus for the Rental Specialist is to use technical expertise to respond to our customer’s rental…
Added 47 mins ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
As an specialist with experience in the rail and transit field, you will support in the development and application of Systems Integration principles (such as requirements management and…
Added 1 hour ago
DG
Intermediate Structural Engineer
DRA Global
Toronto, ON
- Full-time
Integration of design information between disciplines and specialist consultants.
Added 1 hour ago
SS
Purchasing Specialist
StackTeck Systems Ltd.
Concord, ON
- Full-time
SUMMARY: Working alongside our engineering, design, assembly, and service teams, we are seeking a skilled Purchasing Specialist to drive procurement excellence across the full lifecycle of…
Added 1 hour ago
H
Senior Systems Integration Specialist
HDR
Toronto, ON
- Full-time
As an specialist with experience in the rail and transit field, you will support in the development and application of Systems Integration principles (such as requirements management and…
Added 1 hour ago
TG
Quality Assurance / Quality Control
Triumph Group of Companies
Mississauga, ON
- Full-time
The QA/QC Inspection Specialist supports Triumph's roofing service and inspection division, splitting time between the field and the office. You'll assess roofing and building envelope…
Added 1 hour ago
SQ
AVP, Security Domain Enterprise Architecture
Sunlife Québec
Montreal, QC
- Full-time
Manage the function's operating plan, assigned budget, and resources, and build business cases for additional capacity or specialist support.
Added 1 hour ago
R
Senior Strategy and Operations Specialist
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
Synthesize complex scientific, technical, and operational information into concise, decision-ready analyses, narratives, and presentations for senior leadership.
Added 1 hour ago
S
Senior Environmental Project Manager
Stantec
ON · Stoney Creek, ON
- Full-time
…clients. Your primary focus will be accountable delivery: aligning technical specialists, driving decisions, managing risk and commercial outcomes, and maintaining strong client…
Added 1 hour ago
HR
Integration Specialist Developer
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Right now we’re looking for an Integration Specialist Developer. This position is responsible for supporting the IT Development division of the hospital and providing technical support for…
Added 2 hours ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
…customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to…
Added 2 hours ago
PI
Microsoft 365 Teams Specialist
PeopleToGo Inc.
Calgary, AB
- Contract
Our client is seeking an experienced Microsoft 365 / Teams Rooms Specialist to support a large-scale Microsoft 365 tenant migration and meeting-room technology deployment project in…
Added 2 hours ago
LS
Bid/Project Director - Permanent - 19662
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Toronto, ON
- Full-time
…been the lead’s right hand on them. You know what a winning technical submission…
Added 2 hours ago
SL
AVP, Security Domain Enterprise Architecture
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Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Manage the function's operating plan, assigned budget, and resources, and build business cases for additional capacity or specialist support.
Added 2 hours ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Manage the function's operating plan, assigned budget, and resources, and build business cases for additional capacity or specialist support.
Added 2 hours ago
Testing Centre Information Management Specialist - App. D/Temp. Assignment (Nov. 2026 - March 2027)
Mohawk College
Hamilton, ON
The Testing Centre Information Management Specialist supports, implements, evaluates, and promotes testing services for the Mohawk Testing Centre including External Testing, Accommodated…
Added 2 hours ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Cambridge, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 2 hours ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Guelph, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 2 hours ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Kitchener, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…

Armour Transportation Systems

Customer Success & Implementation Specialist

Moncton, NB, Canada

Salary: $45,000- $50,000 · Full-time

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Job details

Pay: Salary: $45,000- $50,000
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

Join the Armour Team Today!

Are you passionate about creating exceptional customer experiences and ensuring successful customer onboarding? As a Customer Success & Implementation Specialist, you will play a key role in leading new customer implementations from sales handoff through launch and transition to ongoing support. Working closely with customers and internal teams, you'll help ensure operational readiness, seamless onboarding, and long-term customer success. If you enjoy coordinating projects, building relationships, and driving continuous improvement in a fast-paced transportation environment, we'd love to hear from you.

Location: Moncton NB

Type: Full-Time

Schedule: Monday - Friday

Salary: $45,000- $50,000

What You'll Do

Lead customer onboarding from sales handoff through launch and transition to ongoing support
Serve as the primary point of contact throughout the onboarding and implementation process
Coordinate launch milestones, progress updates, and outstanding action items
Confirm operational, billing, technology, and support readiness before the first shipment
Conduct post-launch reviews and facilitate handoff to Customer Experience or Account Management teams
Coordinate TruckMate account setup and validate pricing, billing, service expectations, contacts, and escalation procedures
Work with technology teams to coordinate EDI, API, ASN, portal, and reporting requirements
Document customer procedures and communicate requirements to terminals and internal teams
Train customers on shipment visibility, invoicing, claims processes, and support channels
Keep customers informed of implementation progress, risks, and next steps
Collaborate with Sales, Operations, Customer Experience, Pricing, Billing, Claims, and Technology teams to resolve launch risks
Maintain onboarding documentation, approvals, implementation checklists, and handoff records
Identify opportunities to improve onboarding processes and customer experiences
Contribute feedback and recommendations that support continuous improvement initiatives
Support customer retention, satisfaction, and long-term growth objectives

What You Bring

Strong organizational and project coordination skills
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving and decision-making abilities
Strong attention to detail and commitment to accurate documentation
Customer-focused mindset with a passion for delivering exceptional service
Effective communication, presentation, and relationship-building skills
Adaptability and ability to work collaboratively across departments
Knowledge of transportation and logistics operations, including LTL services and the shipment lifecycle
Strong sense of ownership and accountability

Technical Skills

Proficiency with Microsoft Office Suite
Ability to work effectively across multiple systems and platforms
Experience with transportation management systems; TruckMate experience is considered an asset
Familiarity with EDI, API, ASN, customer portals, shipment visibility tools, and reporting systems

Education & Experience

Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service
Experience leading customer implementations or cross-functional projects is considered an asset
Postsecondary education in Business, Logistics, Supply Chain, or a related field is considered an asset
Industry certifications or transportation-related education would be considered an asset

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Lead customer implementations from sales handoff through launch, ensuring operational, billing, technology, and support readiness while coordinating milestones and internal teams. Train customers, document procedures, manage post-launch handoffs, resolve launch risks, and recommend improvements that support customer satisfaction and retention.

Requirements

The role calls for strong organizational, project coordination, communication, problem-solving, and customer service skills, along with the ability to manage multiple priorities and collaborate across departments. Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service is sought; transportation management system experience is useful, and relevant postsecondary education is an asset.

Skills

Project Coordination
Customer Onboarding
Problem-Solving
Decision-Making
Attention to Detail
Communication
Presentation Skills
Cross-Functional Collaboration
Transportation and Logistics Operations
LTL Services
Microsoft Office
TruckMate
EDI
API

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Onboarding
Customer Implementation
Project Coordination
Transportation
Logistics
LTL Services
Shipment Lifecycle
TruckMate
EDI
API
ASN
Customer Portals
Shipment Visibility
Reporting Systems
Microsoft Office
Operational Readiness
Billing Readiness
Customer Training
Claims Processes
Account Management
Customer Retention
Cross-Functional Collaboration
Implementation Checklists
Continuous Improvement

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Jobs in Canada