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Added 4 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
…dedicated Respiratory Therapy Team. Reporting to the Clinical Manager, Critical Care Unit, the successful applicant will be responsible for providing evidenced based, comprehensive, safe,…
Added 4 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
…dedicated Respiratory Therapy Team. Reporting to the Clinical Manager, Critical Care Unit, the successful applicant will be responsible for providing evidenced based, comprehensive, safe,…
Added 4 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 20 mins ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 34 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 34 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 34 mins ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Operations provides leadership for the planning, coordination, communications, and operational infrastructure…
Added 34 mins ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Added 1 hour ago
AS
Manager, Financial Services (Temporary)
Abbotsford School District
Abbotsford, BC
- Full-time
The Manager is a temporary member of the finance department who analyzes data to support payroll and participates in decision-making processes. The Manager develops and delivers training…
Added 2 hours ago
BI
Outside Sales Representative – North/Central Alberta
Bray International, Inc.
AB · Edmonton, AB
- Full-time
…follow-up actions documented for ongoing account and opportunity management. All customer activity, actions, and next steps are to be maintained in the CRM system to ensure visibility,…
Added 2 hours ago
BI
Technical Inside Sales Manager
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department. This role supervises the inside sales and customer service teams for…
Added 2 hours ago
K
Design Technologist
Kinectrics
Toronto, ON
- Full-time
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 3 hours ago
WB
Lead Base Area Operator
Whistler Blackcomb
Whistler, BC
- Temporary
…The Lead will report directly to the department Assistant and…
Added 3 hours ago
A
Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital…
Added 3 hours ago
A
Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will a team of hourly workforce and will be responsible for engaging your team during their…
Added 3 hours ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Added 3 hours ago
FT
Inside Sales Representative, Lethbridge North
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Lethbridge, AB
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Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Added 3 hours ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Added 3 hours ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
Added 3 hours ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
AbbVie Canada is seeking a Senior Manager, Business Human Resources to join our HR team.
Added 3 hours ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
Identify opportunities to improve administrative workflows, systems, and information management
Added 3 hours ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…requirements with the assistance of the education department and manager. Demonstrated patient care focused attitude in your day-to-day work. Ability to work independently and function as a…
Added 3 hours ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…requirements with the assistance of the education department and manager. Demonstrated patient care focused attitude in your day-to-day work. Ability to work independently and function as a…
Added 3 hours ago
CH
Consultant
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Reporting to the Healing Connections Unit Manager, the Healing Connections Consultant is responsible for providing information, education, system navigation and support to patients and…
Added 3 hours ago
CH
Operations Portfolio Manager
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Reporting to the Vice President of the Mental Health and Addiction portfolio, the Corporate Services Manager, Mental Health and Addictions provides strategic, analytical and executive-level…

Armstrong Collective

Crew Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5+ years of people leadership experience, ideally within transportation, aviation, hospitality, or other operationally intensive environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview:

The Crew Manager is the year-round people leader for an assigned group of onboard crew, ensuring team members are available, qualified, compliant, engaged, and fit for duty to deliver exceptional guest experiences. Reporting to the Director, Planning & Logistics and partnering closely with Planning & Logistics team, People & Culture, Health & Safety, Training, and Onboard Leadership, this role translates operational priorities into clear expectations, develops crew capability, and drives consistent standards of performance, attendance, safety, and accountability. The Crew Manager balances daily operational demands with a forward-looking approach to workforce readiness and continuous improvement.

Key Responsibilities:

Crew Leadership, Performance & Development:

Lead performance management, coaching, recognition, investigations, and progressive discipline processes, ensuring fair, consistent, and values-based outcomes.
Support the onboarding and integration of new crew members through partnership with Training and Onboard Leadership.
Foster an engaged, inclusive environment where crew members receive timely feedback, development support, and clear performance expectations.
Build accountability, address conflict proactively, and support crew in achieving individual and operational goals.

Attendance, Disability Management & Employee Wellbeing:

Manage attendance programs, monitor trends, and implement proactive solutions that support operational continuity and crew wellbeing.
Lead attendance support processes in partnership with People & Culture while ensuring compliance with applicable legislation and employment standards.
Coordinate accommodation, stay-at-work, and return-to-work plans for occupational and non-occupational absences, using functional abilities information to create practical, sustainable solutions.
Maintain fitness-for-duty records and ensure operational decisions protect both employees and the business.

Investigations, Claims & Compliance:

Conduct or support investigations related to guest complaints, safety incidents, conduct concerns, and medical events, gathering facts, documenting findings, and recommending appropriate actions.
Manage workers’ compensation claims, including reporting, case management, appeals, stakeholder communication, and compliance with regulatory requirements across operating jurisdictions.
Maintain accurate, confidential, and auditable employee, medical, and claims records while ensuring privacy and legislative compliance.
Partner with Health & Safety, People & Culture, and operational leaders to identify trends and implement preventative actions.

Operational Readiness & Workforce Continuity:

Partner with Planning & Logistics to maintain an accurate view of crew availability, qualifications, restrictions, and workforce readiness.
Support the resolution of staffing disruptions, sick calls, and irregular operations, making sound decisions in time-sensitive situations.
Maintain on-call support during the operating season and serve as a key decision-maker regarding crew availability and fitness for duty.
Leverage data, technology, and reporting to inform decision-making, improve operational performance, and identify opportunities for efficiency and process improvement.

What You Bring:

Ability to lead through influence and partnership, building trusted relationships across operational and corporate teams.
Strong coaching, communication, and conflict-resolution skills, with the ability to provide candid feedback while maintaining respect and empathy.\
Sound judgment and confidence making fact-based decisions in complex or ambiguous situations.
Analytical mindset with the ability to identify trends, investigate root causes, and develop practical solutions.
Experience driving accountability, managing change, and balancing short-term operational needs with long-term workforce objectives.
Commitment to continuous improvement, innovation, and leveraging technology to enhance employee and operational outcomes.
Professional discretion and integrity when handling confidential employee, medical, and business information.
Resilience, adaptability, and composure in a fast-paced, operational environment.

Experience & Qualifications:

Post-secondary education in Human Resources, Business Administration, Hospitality, Transportation, Aviation Management, or a related field; equivalent experience considered.
3-5+ years of people leadership experience, ideally within transportation, aviation, hospitality, or other operationally intensive environments.
Experience managing performance, employee relations, workplace investigations, and progressive discipline.
Experience with disability management, return-to-work programs, and workers’ compensation claims, including WorkSafeBC and WCB-Alberta; U.S. jurisdictional experience is an asset.
Experience supporting workforce planning, scheduling, or employee availability management.
Proficiency with HRIS, workforce management systems, Microsoft Office, and data-driven reporting tools.
Ability to travel, work flexible hours, and provide on-call support during the operating season.

Work Environment:

Corporate Office – Vancouver-based; This position requires availability on weekends and statutory holidays throughout the season.
Ability to work hybrid in-office (3 days a week in the office).
Able to travel away from home base for up to 4 days at a time.

Compensation:

The base salary offered for this role is $80,000.00 to $88,000.00 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program.

Perks & Benefits:

Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure, and duties may be changed in response to business requirements.

#ArmstrongCollective

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More about this job

Responsibilities

The Crew Manager leads a group of onboard crew members, ensuring they are qualified, compliant, and engaged to deliver exceptional guest experiences. This role manages performance, attendance, disability claims, and operational readiness while fostering an inclusive and values-based work environment.

Requirements

Candidates should have 3-5 years of people leadership experience in operationally intensive environments like transportation or hospitality. A post-secondary education in Human Resources, Business, or a related field is required, along with proficiency in HRIS and workforce management systems.

Skills

People leadership
Performance management
Disability management
Workplace investigations
Conflict resolution
Workforce planning
Employee relations
Coaching
Data-driven decision making
Regulatory compliance
Progressive discipline
Operational logistics
Communication
Analytical mindset
Change management

Benefits

Retirement savings matching
Travel benefits
Company perks

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
People Leadership
Performance Management
Disability Management
Workforce Planning
Employee Relations
Workplace Investigations
Progressive Discipline
HRIS
WorkSafeBC
WCB-Alberta
Logistics
Operational Readiness
Conflict Resolution
Data Analysis
Compliance
Hospitality
Transportation
Scheduling
Microsoft Office

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