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Added 6 mins ago
CO
Supervisor of Water Treatment
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Manage the financial, human and physical resources of the Section in a collaborative manner.
Added 6 mins ago
NS
Manager - Violence Prevention, Intervention & Response Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Director, Violence Prevention, Intervention and Response Program (VIPR), the Manager provides leadership for the strategic direction for the Violence Prevention,…
Added 22 mins ago
UO
Program Manager, Workforce Development & Employer Engagement, UC Clermont College
University of Cincinnati
Clermont, QC
- Full-time
Support students in developing a plan to prepare for internships, co-ops, and other work-based learning experiences and connect them with appropriate resources and opportunities.
Added 22 mins ago
IH
Spiritual Health Practitioner
Interior Health Authority
Kelowna, BC
- Full-time
…training, and clinical support provided to Spiritual Health on-call resources, volunteers, and…
Added 22 mins ago
IH
Lead | Indigenous Recruitment
Interior Health Authority
Kelowna, BC
- Full-time
Provides human resources guidance to managers on interview and selection of Indigenous applicants.
Added 22 mins ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations…
Added 22 mins ago
C
Office Manager & Executive Assistant to the CEO
Clearspace
Toronto, ON
- Full-time
We’re looking for a highly organized, proactive, and people-oriented Office Manager / Executive Assistant to support both the day-to-day operations of our office and the CEO at Clearspace.
Added 22 mins ago
LH
Coordinator
Lookout Housing and Health
New Westminster, BC
- Full-time
Experience with scheduling, payroll, budgeting and human resources
Added 37 mins ago
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
Identify scholars who may require additional support and communicate concerns to the Program Manager to facilitate timely intervention.
Added 51 mins ago
DG
Resource Manager, Planning
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Manager, Resource Planning leads the firm’s resource planning function, ensuring high-quality, forward-looking workforce plans that support business priorities and drive strong team…
Added 52 mins ago
LD
Senior Electrical Engineer Power Electronics
Leonardo DRS
Bedford, NS
- Full-time
Reporting to the Manager, Hardware Engineering, the Senior Hardware Engineer (Power Electronics) will contribute to the design, development, integration, and verification of…
Added 52 mins ago
DG
Resource Manager, Scheduling
Doane Grant Thornton LLP
Toronto, ON
- Full-time
The Resource Manager, Scheduling leads the short-term (0-6 weeks) planning and allocation of resources, ensuring work is distributed effectively and colleagues are utilized efficiently. By…
Added 52 mins ago
NN
E-Commerce Activation Manager (18-month contract)
Nestlé Nespresso SA
Montreal, QC
- Full-time
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you…
Added 52 mins ago
S
HRBP / HR Manager – People and Performance
SYSTRA
Toronto, ON
- Full-time
Post secondary degree or diploma in Human Resources, Business Administration, Organizational Development, or a related field.
Added 52 mins ago
G
HR Coordinator - Corporate Services
Graham
Calgary, AB
- Full-time
Join our HR Operations team as a Human Resources Coordinator, supporting an exceptional employee experience across Canada and the US. Reporting to the Manager, HR Operations Excellence,…
Added 52 mins ago
MI
Dual Pastry Chef
Marriott International
Calgary, AB
- Full-time
Brings issues to the attention of the department manager and Human Resources as necessary.
Added 52 mins ago
CR
Culinary Manager
COGIR Real Estate
Oakville, ON
- Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 52 mins ago
PL
Connection Centre Supervisor
Pomeroy Lodging
Calgary, AB
- Full-time
Based at the Pomeroy Lodging Corporate Office in downtown Calgary and reporting to the Connection Centre Manager, you’ll support a team serving guests across Yora Nordic Spa locations.
Added 52 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 52 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 52 mins ago
A
Senior Human Resources Manager
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
The Senior Human Resources Manager is a key role within the Canadian HR team, working closely with the Vice President, Human Resources to help lead and deliver people priorities across…
Added 52 mins ago
A
Director, Business Development – Construction (Canada)
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
Reports to: ACCIONA Country Manager directly, dotted line to SVP BD North America.
Added 1 hour ago
K
TA Operations Associate
Kraken
Remote, Canada
- Temporary
- Remote
As a Talent Acquisition Operations Associate, reporting to the Sr. Manager, Talent Acquisition and Operations, you will help run the operations behind Payward’s global hiring engine. You…
Added 1 hour ago
EN
General Manager of Restaurants (Full-Time) - Eataly Yorkville
Eataly North America
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
…is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited…
Added 1 hour ago
LV
MANAGER-EN
La Vie En Rose
Peterborough, ON
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…

Armstrong Collective

Crew Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5+ years of people leadership experience, ideally within transportation, aviation, hospitality, or other operationally intensive environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview:

The Crew Manager is the year-round people leader for an assigned group of onboard crew, ensuring team members are available, qualified, compliant, engaged, and fit for duty to deliver exceptional guest experiences. Reporting to the Director, Planning & Logistics and partnering closely with Planning & Logistics team, People & Culture, Health & Safety, Training, and Onboard Leadership, this role translates operational priorities into clear expectations, develops crew capability, and drives consistent standards of performance, attendance, safety, and accountability. The Crew Manager balances daily operational demands with a forward-looking approach to workforce readiness and continuous improvement.

Key Responsibilities:

Crew Leadership, Performance & Development:

Lead performance management, coaching, recognition, investigations, and progressive discipline processes, ensuring fair, consistent, and values-based outcomes.
Support the onboarding and integration of new crew members through partnership with Training and Onboard Leadership.
Foster an engaged, inclusive environment where crew members receive timely feedback, development support, and clear performance expectations.
Build accountability, address conflict proactively, and support crew in achieving individual and operational goals.

Attendance, Disability Management & Employee Wellbeing:

Manage attendance programs, monitor trends, and implement proactive solutions that support operational continuity and crew wellbeing.
Lead attendance support processes in partnership with People & Culture while ensuring compliance with applicable legislation and employment standards.
Coordinate accommodation, stay-at-work, and return-to-work plans for occupational and non-occupational absences, using functional abilities information to create practical, sustainable solutions.
Maintain fitness-for-duty records and ensure operational decisions protect both employees and the business.

Investigations, Claims & Compliance:

Conduct or support investigations related to guest complaints, safety incidents, conduct concerns, and medical events, gathering facts, documenting findings, and recommending appropriate actions.
Manage workers’ compensation claims, including reporting, case management, appeals, stakeholder communication, and compliance with regulatory requirements across operating jurisdictions.
Maintain accurate, confidential, and auditable employee, medical, and claims records while ensuring privacy and legislative compliance.
Partner with Health & Safety, People & Culture, and operational leaders to identify trends and implement preventative actions.

Operational Readiness & Workforce Continuity:

Partner with Planning & Logistics to maintain an accurate view of crew availability, qualifications, restrictions, and workforce readiness.
Support the resolution of staffing disruptions, sick calls, and irregular operations, making sound decisions in time-sensitive situations.
Maintain on-call support during the operating season and serve as a key decision-maker regarding crew availability and fitness for duty.
Leverage data, technology, and reporting to inform decision-making, improve operational performance, and identify opportunities for efficiency and process improvement.

What You Bring:

Ability to lead through influence and partnership, building trusted relationships across operational and corporate teams.
Strong coaching, communication, and conflict-resolution skills, with the ability to provide candid feedback while maintaining respect and empathy.\
Sound judgment and confidence making fact-based decisions in complex or ambiguous situations.
Analytical mindset with the ability to identify trends, investigate root causes, and develop practical solutions.
Experience driving accountability, managing change, and balancing short-term operational needs with long-term workforce objectives.
Commitment to continuous improvement, innovation, and leveraging technology to enhance employee and operational outcomes.
Professional discretion and integrity when handling confidential employee, medical, and business information.
Resilience, adaptability, and composure in a fast-paced, operational environment.

Experience & Qualifications:

Post-secondary education in Human Resources, Business Administration, Hospitality, Transportation, Aviation Management, or a related field; equivalent experience considered.
3-5+ years of people leadership experience, ideally within transportation, aviation, hospitality, or other operationally intensive environments.
Experience managing performance, employee relations, workplace investigations, and progressive discipline.
Experience with disability management, return-to-work programs, and workers’ compensation claims, including WorkSafeBC and WCB-Alberta; U.S. jurisdictional experience is an asset.
Experience supporting workforce planning, scheduling, or employee availability management.
Proficiency with HRIS, workforce management systems, Microsoft Office, and data-driven reporting tools.
Ability to travel, work flexible hours, and provide on-call support during the operating season.

Work Environment:

Corporate Office – Vancouver-based; This position requires availability on weekends and statutory holidays throughout the season.
Ability to work hybrid in-office (3 days a week in the office).
Able to travel away from home base for up to 4 days at a time.

Compensation:

The base salary offered for this role is $80,000.00 to $88,000.00 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program.

Perks & Benefits:

Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure, and duties may be changed in response to business requirements.

#ArmstrongCollective

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More about this job

Responsibilities

The Crew Manager leads a group of onboard crew members, ensuring they are qualified, compliant, and engaged to deliver exceptional guest experiences. This role manages performance, attendance, disability claims, and operational readiness while fostering an inclusive and values-based work environment.

Requirements

Candidates should have 3-5 years of people leadership experience in operationally intensive environments like transportation or hospitality. A post-secondary education in Human Resources, Business, or a related field is required, along with proficiency in HRIS and workforce management systems.

Skills

People leadership
Performance management
Disability management
Workplace investigations
Conflict resolution
Workforce planning
Employee relations
Coaching
Data-driven decision making
Regulatory compliance
Progressive discipline
Operational logistics
Communication
Analytical mindset
Change management

Benefits

Retirement savings matching
Travel benefits
Company perks

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
People Leadership
Performance Management
Disability Management
Workforce Planning
Employee Relations
Workplace Investigations
Progressive Discipline
HRIS
WorkSafeBC
WCB-Alberta
Logistics
Operational Readiness
Conflict Resolution
Data Analysis
Compliance
Hospitality
Transportation
Scheduling
Microsoft Office

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