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Added 8 mins ago
CN
Senior Treasury specialist
C.A.T. North America Inc.
Vaudreuil-Dorion, QC
- Full-time
…cash management and liquidity, and partners with the Treasury Director on banking activities, financial risk management and reporting. The role is also responsible for reviewing,…
Added 8 mins ago
A
Project Coordinator
AtkinsRéalis
Toronto, ON
- Full-time
…schedulers and cost controllers. This position reports to a Project…
Added 8 mins ago
FH
Patient Care Coordinator - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
…we value diversity in the work force and seek to maintain an environment of Respect, Caring and…
Added 23 mins ago
AP
Sales Coordinator, Land Development (Calgary, AB)
Anthem Properties
Calgary, AB
- Full-time
We’re looking for a Sales Coordinator to support the Director, Planning & Sales across Calgary’s land development portfolio. In a fast-paced environment, you’ll work with market and data…
Added 24 mins ago
TM
Capital Accountant - Calgary, AB
Tidewater Midstream and Infrastructure
Calgary, AB
- Full-time
Tidewater has an immediate opening for a Capital Accountant reporting to the Director, Corporate Accounting. This is a full-time position based in Calgary. This role is to ensure proper…
Added 24 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
Reporting to the Director of Engineering, the Construction Project Manager is responsible for overseeing and managing industrial and commercial construction projects from inception to…
Added 53 mins ago
RC
Marketing Manager, Customer Execution
Revlon Corporate
Mississauga, ON
- $95,000 to $115,000 CAD / year
Reporting to the Sr. Director, Marketing, the Marketing Manager, Customer Execution, recommends and leads marketing activations and ecommerce performance across key retailers and…
Added 53 mins ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive…
Added 1 hour ago
Plant Controller
Sofina Foods Inc
Edmonton, AB
Reporting to the Director, Finance (West), the Controller provides direction and leadership to the accounting team. Responsibilities include leading and developing the Finance team,…
Added 1 hour ago
RS
Beccarian Correctional Care - Part-Time Recovery Coach
ROSC Solutions Group Inc.
Red Deer, AB
- Part-time
Ongoing Support: Provide consistent encouragement and care to members, assisting them during evening hours and fostering a supportive environment.
Added 1 hour ago
GI
Health, Safety & Environment (HSE) Advisor
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Director HSE, the HSE Advisor will work alongside the national health and safety team and local operations. The HSE Advisor will emphasize firsthand engagement and direct…
Added 1 hour ago
OS
Interim Manager of Program Operations
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
- Temporary
With support from the Director of Agriculture Programs, ensure all program activities comply with delivery agreements, funding contracts, and internal policies.
Added 1 hour ago
BT
Fleet Operations Coordinator
Buffalo Trail Public Schools
Wainwright, AB
- Full-time
Maximizing student learning in a safe and caring environment supported by a highly effective team.
Added 1 hour ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
At the Trenton Cold Storage Group, our people keep the business moving. We’re looking for a Director of Human Resources who will act as a business partner, build strong relationships with…
Added 1 hour ago
R
Marketing Manager, Customer Execution
Revlon
Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
Reporting to the Sr. Director, Marketing, the Marketing Manager, Customer Execution, recommends and leads marketing activations and ecommerce performance across key retailers and…
Added 1 hour ago
R
Marketing Manager, Customer Execution
Revlon
Mississauga, ON
- $95,000 to $115,000 CAD / year
- Full-time
Reporting to the Sr. Director, Marketing, the Marketing Manager, Customer Execution, recommends and leads marketing activations and ecommerce performance across key retailers and…
Added 1 hour ago
CC
Development Director
Catholic Charities of Eastern Oklahoma
Ottawa, ON
- Full-time
Help foster a shared culture of ministry across program operations and management
Added 1 hour ago
M
Associate Director, HEOR, Canada
Moderna
Toronto, ON
- Full-time
…vaccine recommendation, and pricing activities. The Associate Director HEOR will drive the execution of evidence generation and communication plans and develop tailored evidence…
Added 1 hour ago
AC
Crew Manager
Armstrong Collective
Vancouver, BC
- Full-time
…possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the…
Added 1 hour ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
The Director is accountable for ensuring high-quality, safe, and compliant service delivery across multiple sites, while leading a team of managers and supervisors in a complex, unionized…
Added 1 hour ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
You are part of a large team of approximately 160 colleagues and report to a Director of Trust Services. Working hours are between 8:30 a.m. and 5:00 p.m., depending on operational needs.…
Added 1 hour ago
C
Consultant, Events Management (15-month contract)
CIBC
Toronto, ON
- Full-time
Reporting to the Director, Corporate Events – the Consultant, Events Management is responsible for supporting a variety of events for CIBC; liaising with the various business units to…
Added 1 hour ago
C
Senior Regulatory Compliance Examiner
CIBC
Toronto, ON
- Full-time
Reporting to the Senior Director, Compliance and EAML Examinations Program, the Compliance Officer is responsible to manage and execute Regulatory Compliance Management (RCM) examinations…
Added 1 hour ago
A
Dietary Aide-AgeCare West Williams
AgeCare
Kitchener, ON · AgeCare West Williams (Previously Westmount)
- Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 1 hour ago
F
Manager, Information Security Risk
FCT
Oakville, ON
- Full-time
Working closely with the Director, Information Security & IT Risk, this role will support the continued maturation of FCT’s information security risk management program, including AI…

Armstrong Collective

Crew Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5+ years of people leadership experience, ideally within transportation, aviation, hospitality, or other operationally intensive environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview:

The Crew Manager is the year-round people leader for an assigned group of onboard crew, ensuring team members are available, qualified, compliant, engaged, and fit for duty to deliver exceptional guest experiences. Reporting to the Director, Planning & Logistics and partnering closely with Planning & Logistics team, People & Culture, Health & Safety, Training, and Onboard Leadership, this role translates operational priorities into clear expectations, develops crew capability, and drives consistent standards of performance, attendance, safety, and accountability. The Crew Manager balances daily operational demands with a forward-looking approach to workforce readiness and continuous improvement.

Key Responsibilities:

Crew Leadership, Performance & Development:

Lead performance management, coaching, recognition, investigations, and progressive discipline processes, ensuring fair, consistent, and values-based outcomes.
Support the onboarding and integration of new crew members through partnership with Training and Onboard Leadership.
Foster an engaged, inclusive environment where crew members receive timely feedback, development support, and clear performance expectations.
Build accountability, address conflict proactively, and support crew in achieving individual and operational goals.

Attendance, Disability Management & Employee Wellbeing:

Manage attendance programs, monitor trends, and implement proactive solutions that support operational continuity and crew wellbeing.
Lead attendance support processes in partnership with People & Culture while ensuring compliance with applicable legislation and employment standards.
Coordinate accommodation, stay-at-work, and return-to-work plans for occupational and non-occupational absences, using functional abilities information to create practical, sustainable solutions.
Maintain fitness-for-duty records and ensure operational decisions protect both employees and the business.

Investigations, Claims & Compliance:

Conduct or support investigations related to guest complaints, safety incidents, conduct concerns, and medical events, gathering facts, documenting findings, and recommending appropriate actions.
Manage workers’ compensation claims, including reporting, case management, appeals, stakeholder communication, and compliance with regulatory requirements across operating jurisdictions.
Maintain accurate, confidential, and auditable employee, medical, and claims records while ensuring privacy and legislative compliance.
Partner with Health & Safety, People & Culture, and operational leaders to identify trends and implement preventative actions.

Operational Readiness & Workforce Continuity:

Partner with Planning & Logistics to maintain an accurate view of crew availability, qualifications, restrictions, and workforce readiness.
Support the resolution of staffing disruptions, sick calls, and irregular operations, making sound decisions in time-sensitive situations.
Maintain on-call support during the operating season and serve as a key decision-maker regarding crew availability and fitness for duty.
Leverage data, technology, and reporting to inform decision-making, improve operational performance, and identify opportunities for efficiency and process improvement.

What You Bring:

Ability to lead through influence and partnership, building trusted relationships across operational and corporate teams.
Strong coaching, communication, and conflict-resolution skills, with the ability to provide candid feedback while maintaining respect and empathy.\
Sound judgment and confidence making fact-based decisions in complex or ambiguous situations.
Analytical mindset with the ability to identify trends, investigate root causes, and develop practical solutions.
Experience driving accountability, managing change, and balancing short-term operational needs with long-term workforce objectives.
Commitment to continuous improvement, innovation, and leveraging technology to enhance employee and operational outcomes.
Professional discretion and integrity when handling confidential employee, medical, and business information.
Resilience, adaptability, and composure in a fast-paced, operational environment.

Experience & Qualifications:

Post-secondary education in Human Resources, Business Administration, Hospitality, Transportation, Aviation Management, or a related field; equivalent experience considered.
3-5+ years of people leadership experience, ideally within transportation, aviation, hospitality, or other operationally intensive environments.
Experience managing performance, employee relations, workplace investigations, and progressive discipline.
Experience with disability management, return-to-work programs, and workers’ compensation claims, including WorkSafeBC and WCB-Alberta; U.S. jurisdictional experience is an asset.
Experience supporting workforce planning, scheduling, or employee availability management.
Proficiency with HRIS, workforce management systems, Microsoft Office, and data-driven reporting tools.
Ability to travel, work flexible hours, and provide on-call support during the operating season.

Work Environment:

Corporate Office – Vancouver-based; This position requires availability on weekends and statutory holidays throughout the season.
Ability to work hybrid in-office (3 days a week in the office).
Able to travel away from home base for up to 4 days at a time.

Compensation:

The base salary offered for this role is $80,000.00 to $88,000.00 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program.

Perks & Benefits:

Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure, and duties may be changed in response to business requirements.

#ArmstrongCollective

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More about this job

Responsibilities

The Crew Manager leads a group of onboard crew members, ensuring they are qualified, compliant, and engaged to deliver exceptional guest experiences. This role manages performance, attendance, disability claims, and operational readiness while fostering an inclusive and values-based work environment.

Requirements

Candidates should have 3-5 years of people leadership experience in operationally intensive environments like transportation or hospitality. A post-secondary education in Human Resources, Business, or a related field is required, along with proficiency in HRIS and workforce management systems.

Skills

People leadership
Performance management
Disability management
Workplace investigations
Conflict resolution
Workforce planning
Employee relations
Coaching
Data-driven decision making
Regulatory compliance
Progressive discipline
Operational logistics
Communication
Analytical mindset
Change management

Benefits

Retirement savings matching
Travel benefits
Company perks

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
People Leadership
Performance Management
Disability Management
Workforce Planning
Employee Relations
Workplace Investigations
Progressive Discipline
HRIS
WorkSafeBC
WCB-Alberta
Logistics
Operational Readiness
Conflict Resolution
Data Analysis
Compliance
Hospitality
Transportation
Scheduling
Microsoft Office

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