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Added 2 mins ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…safety and appropriateness of medications. A small, dynamic team with a big mission, our work and achievements span provinces and range from public awareness campaigns to healthcare…
Added 2 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Team leadership: Supervise and support research staff and volunteers, including workload planning, weekly supervision, evaluations, contracts, professional development, training, and leave…
Added 2 mins ago
EP
Branch Operations Manager
East Penn Canada
Ottawa, ON
- Full-time
Lead, coach, develop, and performance-manage branch team members while fostering a positive, productive, and engaging work environment.
Added 2 mins ago
JH
Volunteer & Mentoring Program Coordinator – KidStart
John Howard Society of Victoria
Victoria, BC
- Internship
…organized Volunteer & Mentoring Program Coordinator – KidStart to lead the coordination and growth of our volunteer-based youth mentoring…
Added 2 mins ago
JH
Manager, Community Programs
John Howard Society of Victoria
Victoria, BC
- Full-time
Lead People. Strengthen Programs. Deliver Results.
Added 2 mins ago
BU
De Novo Retail Relationship Banker
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Toronto, ON
- Full-time
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Trnctn Mgmt Sr Consultant
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Toronto, ON
- Full-time
…estate portfolio. As a Senior Transaction Manager, you will lead and manage a diverse portfolio of real estate transactions across retail locations, partnering with business leaders to…
Added 2 mins ago
DR
Branch Manager
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Edmonton, AB
- Full-time
They are currently seeking an experienced Branch Manager to lead their Edmonton operation. This is an excellent opportunity for a hands-on leader who enjoys balancing sales leadership,…
Added 2 mins ago
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Project Manager, Healthcare Payer
CGI
Halifax, NS
- Full-time
At CGI, you will be part of a team committed to delivering outstanding services to clients across industries and around the world. We are seeking an experienced Project Manager to lead…
Added 2 mins ago
BA
Red Seal Auto Body Technician (South Burnaby)
Boyd Autobody & Glass
Burnaby, BC
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 2 mins ago
NS
Sr. Account Manager (PR)
North Strategic
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- Temporary
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Added 2 mins ago
Director, Digital Experience
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Toronto, ON
Lead and develop a high-performing team spanning digital product and UI/UX and experience design capabilities.
Added 2 mins ago
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Senior Manager, AI Engineering (AML &Fraud)
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Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 2 mins ago
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Team Lead-Retail- Full Time
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Waterloo, ON
- Full-time
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 18 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
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- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 18 mins ago
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Christmas Kettle Assistant
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Smiths Falls, ON · Mississippi-Rideau Lakes Corps
- Part-time
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
Added 33 mins ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
Would you like to lead a team focused on increasing adoption of Amazon Web Services within Canadian Enterprise customers? Do you have the business savvy and the technical sales background…
Added 33 mins ago
ML
HR Advisor
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ON · Hannon, ON
- $59,000 to $87,000 CAD / year
- Part-time
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Added 33 mins ago
QW
Manager, PMO & Strategic Initiatives
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- Full-time
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Added 33 mins ago
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Electrical Technologist
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Toronto, ON · Etobicoke, ON
- $35 to $48 CAD / hour
- Full-time
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Added 33 mins ago
BI
HR Manager
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- Full-time
…individual performance and merit. Sure, you’ll have exposure to the team, but all of its people are accountable for their success. Competitive and focused, our team is on a mission to…
Added 33 mins ago
A
Production Coordinator
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Vancouver, BC
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Lead and support the mechanical assembly of industrial equipment and packaged systems.
Added 33 mins ago
A
Test Engineer
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Ottawa, ON
- $50 to $60 CAD / hour
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Lead New Product Introduction (NPI) activities for a market-leading optical test platform, ensuring smooth transition from R&D into manufacturing.
Added 33 mins ago
M
Account Manager, SEM
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Toronto, ON
- Full-time
Taking on clients in month 1, you will build & optimize Google and Bing search campaigns for a roster of B2B, lead generation, and/or ecommerce clients across various industries
Added 33 mins ago
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Senior Manager, Business Tax - Toronto
Deloitte
Toronto, ON
- Full-time
Be empowered to lead and have impact with clients, our communities and in the office.

Armstrong Collective

Crew Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5+ years of people leadership experience, ideally within transportation, aviation, hospitality, or other operationally intensive environments.
Posting language: English
Posted: Nov 5, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview:

The Crew Manager is the year-round people leader for an assigned group of onboard crew, ensuring team members are available, qualified, compliant, engaged, and fit for duty to deliver exceptional guest experiences. Reporting to the Director, Planning & Logistics and partnering closely with Planning & Logistics team, People & Culture, Health & Safety, Training, and Onboard Leadership, this role translates operational priorities into clear expectations, develops crew capability, and drives consistent standards of performance, attendance, safety, and accountability. The Crew Manager balances daily operational demands with a forward-looking approach to workforce readiness and continuous improvement.

Key Responsibilities:

Crew Leadership, Performance & Development:

Lead performance management, coaching, recognition, investigations, and progressive discipline processes, ensuring fair, consistent, and values-based outcomes.
Support the onboarding and integration of new crew members through partnership with Training and Onboard Leadership.
Foster an engaged, inclusive environment where crew members receive timely feedback, development support, and clear performance expectations.
Build accountability, address conflict proactively, and support crew in achieving individual and operational goals.

Attendance, Disability Management & Employee Wellbeing:

Manage attendance programs, monitor trends, and implement proactive solutions that support operational continuity and crew wellbeing.
Lead attendance support processes in partnership with People & Culture while ensuring compliance with applicable legislation and employment standards.
Coordinate accommodation, stay-at-work, and return-to-work plans for occupational and non-occupational absences, using functional abilities information to create practical, sustainable solutions.
Maintain fitness-for-duty records and ensure operational decisions protect both employees and the business.

Investigations, Claims & Compliance:

Conduct or support investigations related to guest complaints, safety incidents, conduct concerns, and medical events, gathering facts, documenting findings, and recommending appropriate actions.
Manage workers’ compensation claims, including reporting, case management, appeals, stakeholder communication, and compliance with regulatory requirements across operating jurisdictions.
Maintain accurate, confidential, and auditable employee, medical, and claims records while ensuring privacy and legislative compliance.
Partner with Health & Safety, People & Culture, and operational leaders to identify trends and implement preventative actions.

Operational Readiness & Workforce Continuity:

Partner with Planning & Logistics to maintain an accurate view of crew availability, qualifications, restrictions, and workforce readiness.
Support the resolution of staffing disruptions, sick calls, and irregular operations, making sound decisions in time-sensitive situations.
Maintain on-call support during the operating season and serve as a key decision-maker regarding crew availability and fitness for duty.
Leverage data, technology, and reporting to inform decision-making, improve operational performance, and identify opportunities for efficiency and process improvement.

What You Bring:

Ability to lead through influence and partnership, building trusted relationships across operational and corporate teams.
Strong coaching, communication, and conflict-resolution skills, with the ability to provide candid feedback while maintaining respect and empathy.\
Sound judgment and confidence making fact-based decisions in complex or ambiguous situations.
Analytical mindset with the ability to identify trends, investigate root causes, and develop practical solutions.
Experience driving accountability, managing change, and balancing short-term operational needs with long-term workforce objectives.
Commitment to continuous improvement, innovation, and leveraging technology to enhance employee and operational outcomes.
Professional discretion and integrity when handling confidential employee, medical, and business information.
Resilience, adaptability, and composure in a fast-paced, operational environment.

Experience & Qualifications:

Post-secondary education in Human Resources, Business Administration, Hospitality, Transportation, Aviation Management, or a related field; equivalent experience considered.
3-5+ years of people leadership experience, ideally within transportation, aviation, hospitality, or other operationally intensive environments.
Experience managing performance, employee relations, workplace investigations, and progressive discipline.
Experience with disability management, return-to-work programs, and workers’ compensation claims, including WorkSafeBC and WCB-Alberta; U.S. jurisdictional experience is an asset.
Experience supporting workforce planning, scheduling, or employee availability management.
Proficiency with HRIS, workforce management systems, Microsoft Office, and data-driven reporting tools.
Ability to travel, work flexible hours, and provide on-call support during the operating season.

Work Environment:

Corporate Office – Vancouver-based; This position requires availability on weekends and statutory holidays throughout the season.
Ability to work hybrid in-office (3 days a week in the office).
Able to travel away from home base for up to 4 days at a time.

Compensation:

The base salary offered for this role is $80,000.00 to $88,000.00 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program.

Perks & Benefits:

Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

The company is an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure, and duties may be changed in response to business requirements.

#ArmstrongCollective

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More about this job

Responsibilities

The Crew Manager leads a group of onboard crew members, ensuring they are qualified, compliant, and engaged to deliver exceptional guest experiences. This role manages performance, attendance, disability claims, and operational readiness while fostering an inclusive and values-based work environment.

Requirements

Candidates should have 3-5 years of people leadership experience in operationally intensive environments like transportation or hospitality. A post-secondary education in Human Resources, Business, or a related field is required, along with proficiency in HRIS and workforce management systems.

Skills

People leadership
Performance management
Disability management
Workplace investigations
Conflict resolution
Workforce planning
Employee relations
Coaching
Data-driven decision making
Regulatory compliance
Progressive discipline
Operational logistics
Communication
Analytical mindset
Change management

Benefits

Retirement savings matching
Travel benefits
Company perks

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
People Leadership
Performance Management
Disability Management
Workforce Planning
Employee Relations
Workplace Investigations
Progressive Discipline
HRIS
WorkSafeBC
WCB-Alberta
Logistics
Operational Readiness
Conflict Resolution
Data Analysis
Compliance
Hospitality
Transportation
Scheduling
Microsoft Office

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