Jobs in Canada

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Added 11 mins ago
SC
Project Manager (Term 12-18 months)
Sunrise Credit Union
Canada
- Full-time
Performs analysis of business models, logical specifications, workflows and/or member requirements to design and build effective solutions. Document current and ideal processes, workflows…
Added 11 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Sales & Advice Effectiveness Specialist, Retail supports the delivery and ongoing improvement of sales, advice and frontline effectiveness programs across Meridian Retail…
Added 11 mins ago
T
Director, Sales Operations
Thumbtack
Remote, Canada
- Full-time
- Remote
Reporting to the Vice President of Commercial Operations, you’ll lead analysts and managers across North America and the Philippines. There’s room to build new approaches to outbound…
Added 11 mins ago
Inventory Control Coordinator
DPDHL
Milton, ON
Analyze data and transactions for root cause analysis using excel spreadsheets.
Added 26 mins ago
HR & Payroll Administrator
Pure Flavor
Leamington, ON
The HR & Payroll Administrator plays a pivotal role in ensuring smooth HR operations, precise time tracking, and seamless payroll processing. This role is responsible for maintaining system…
Added 26 mins ago
CT
Junior Treasury Analyst - (6 Month Contract)
Canadian Tire Corporation
Toronto, ON
- Full-time
The role supports the Director of Corporate Treasury and the Manager, Treasury Financing & Risk Management. With guidance from experienced team members, the Analyst will help prepare…
Added 26 mins ago
B
Distribution Intern, GAM, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Conduct research and analysis on market trends, competitors, and client needs.
Added 26 mins ago
B
Sourcing Associate, Human Resources Category
BMO
Toronto, ON · YNG
- Full-time
Excel and spreadsheet analysis skills, with the ability to synthesize data and draw actionable insights.
Added 26 mins ago
M
Director, Marketing Analytics
Marketbridge
Remote, Canada
- Full-time
- Remote
This role sits at the intersection of marketing strategy, media, digital analytics, marketing technology & operations, reporting, and measurement. The Director will help clients and…
Added 26 mins ago
M
Analyst, Marketing Analytics
Marketbridge
Remote, Canada
- Full-time
- Remote
Collect and extract reporting data from platforms such as web analytics, paid media, marketing automation, CRM, and other campaign systems; organize and store securely for dashboard…
Added 26 mins ago
TM
Customer Retention Specialist - Quebec Zone/Spécialiste, Rétention de la Clientèle – Zone du Québec
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
…Customer Retention department. This is a full-time opportunity reporting to the Manager of Retail Experience & Advocacy, located at our Quebec Zone office and requires travel to Toyota &…
Added 26 mins ago
TU
Utilities Electrical Engineer
The University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The position manages professional staff and consultants and the UEE works very closely with the Manager, Electrical Utilities (including coverage in their absences), as well as Assistant…
Added 26 mins ago
TH
ANALYSTE FINANCIER PRINCIPAL - CANADA
The Home Depot Canada
Toronto, ON
- Full-time
As a Senior Financial Analyst, you are the key person influencing decision for key business leaders through financial data and insights, and serve as the main point of contact to provide…
Added 26 mins ago
VC
Junior Financial Analyst
Valard Construction
AB · Edmonton, AB
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions
Added 26 mins ago
M
Senior Accountant
Musora
Abbotsford, BC
- $80,000 to $95,000 CAD / year
- Full-time
Like many finance teams, ours spends much of its time on the day-to-day, and AI is changing what that day-to-day can look like. We’re pursuing a zero-day close, where the books are ready…
Added 26 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
The role: The Sales & Advice Effectiveness Specialist, Retail supports the delivery and ongoing improvement of sales, advice and frontline effectiveness programs across Meridian Retail…
Added 26 mins ago
N
Regional Sales Manager - Utilities-FR
Noramco
Mississauga, ON
- Full-time
Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
Added 26 mins ago
TM
Contract Analyst
Terumo Medical Corporation
Vaughan, ON
- Full-time
Must have strong written, verbal and interpersonal skills
Added 26 mins ago
FE
Senior Manager Compensation Benefits
Future Electronics
Kirkland, QC
- Full-time
The Senior Manager, Compensation & Benefits (Americas) owns compensation and benefits strategy, design, and governance across the region. This role sets pay structures, manages benefits…
Added 41 mins ago
CB
Production Supervisor (Afternoon shift)
Cerelia Bakery Canada LP
Mississauga, ON
- Full-time
Must have excellent initiative, be a self-starter with a keen attention to details · Must have the ability to work in a team environment as well as independently
Added 41 mins ago
FS
2026-26 Director of Clinical Services
Fort St. John Association for Community Living
Fort St. John, BC
- Full-time
Reporting to the Director of Operations, the Director of Clinical Services provides leadership and oversight for clinical operations, program development, quality assurance, staff…
Added 41 mins ago
SR
Senior Production Engineer
Strathcona Resources Ltd.
Calgary, AB
- Full-time
We are actively seeking a Production Engineer to join our Lloydminster Conventional team in Calgary. Reporting to the Manager, Production & Capital Operations, this position will be…
Added 41 mins ago
ES
Go to Market Intelligence Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
You bring strong Salesforce capability, including reporting and a working understanding of the account, contact, and opportunity data model
Added 41 mins ago
MP
Manager, Customer Service
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
The Customer Service Manager leads the execution of order management and customer service operations, ensuring consistent and high-quality experience for our customers. This hands-on…
Added 41 mins ago
AC
Guest Experience Communication & Design, Manager
Armstrong Collective
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving…

Armstrong Collective

Guest Experience Communication & Design, Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview

Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving all pre-travel documents, guest emails, and in-travel collateral for Rocky Mountaineer and Canyon Spirit within The Armstrong Collective. This role brings the guest communication strategy to life by creating clear, accurate, engaging, and brand-aligned communications that support guests from booking through journey completion.

Working collaboratively across Operations, Marketing, Brand, Product, Technology, Guest Experience Centre (GEC), and external partners, this position translates complex operational and product information into meaningful guest communications. Through accountability, adaptability, continuous learning, and a guest-first mindset, the role contributes to exceptional guest experiences and ongoing business improvement.

Key Responsibilities

Guest Communication Strategy & Content Management

Deliver the guest communication strategy across all pre-travel and in-travel touchpoints for Rocky Mountaineer and Canyon Spirit.

Maintain a master inventory of guest communications, ensuring content accuracy, version control, governance, and timely updates.

Manage communication calendars, seasonal refreshes, launches, and review schedules.

Take ownership of communication quality by identifying issues, anticipating risks, and implementing improvements that enhance the guest experience.

Seek opportunities to improve processes, leverage technology, and enhance communication effectiveness through innovation and continuous improvement.

Pre-Travel Communications

Own the development, accuracy, and production of all pre-travel documents, including confirmations, itineraries, destination guides, travel preparation information, transportation instructions, and health and safety materials.

Ensure content reflects current operations, products, policies, and guest requirements across routes, packages, service levels, and distribution channels.

Collaborate with Operations, Product, Sales, Guest Services, Legal, and other stakeholders to review, validate, and implement content changes.

Manage templates, content libraries, and document governance practices to ensure consistency, accessibility, and accuracy.

Guest Email Communications

Own the content and communication flow of automated pre-travel and post-journey email programs.

Partner with Marketing, CRM, and Technology teams to build, personalize, test, and deploy communications through platforms such as Salesforce Marketing Cloud.

Develop transactional, operational, service recovery, and disruption communications that are timely, accurate, and guest-focused.

Monitor engagement metrics, guest feedback, and performance data to identify opportunities for enhancement and improved business results.

In-Travel Guest Collateral

Oversee the creation and maintenance of guest-facing collateral, including onboard materials, route maps, menus, station communications, signage, and digital content.

Partner with Brand and Operations teams to ensure materials meet accessibility, operational, and brand standards.

Coordinate with designers, printers, vendors, and operational teams to deliver materials on time, within budget, and to quality standards.

Operational Communications, Projects & Performance

Develop and maintain communication templates for operational changes, service disruptions, seasonal updates, and service recovery activities.

Participate in cross-functional projects, working groups, and business initiatives, ensuring the guest perspective is represented and incorporated into deliverables.

Track communication KPIs, guest feedback, GEC inquiries, and operational insights to identify trends, improve guest understanding, and reduce avoidable inquiries.

Share relevant information, provide recommendations, and contribute to effective decision-making and continuous improvement initiatives.

Coordinate and support freelancers, agencies, and project partners by building strong working relationships, following through on commitments, and contributing to successful outcomes.

What You Bring

Passion for creating meaningful guest experiences and delivering exceptional service.

Exceptional writing, editing, and content development skills with a strong focus on clarity, accuracy, accessibility, and brand consistency.

Demonstrated ability to build trusted relationships, collaborate effectively across functions, and adapt communication approaches to diverse audiences.

Strong ownership mindset with sound judgment, accountability, and a solution-oriented approach to challenges.

Ability to manage multiple priorities, meet deadlines, and consistently deliver high-quality work in a fast-paced environment.

Commitment to continuous learning through seeking feedback, developing expertise, and sharing knowledge with others.

Adaptability, resilience, and a willingness to embrace change while identifying opportunities for innovation and process improvement.

Strong analytical skills with the ability to use data, guest feedback, and business insights to drive improvements and achieve results.

Experience & Qualifications

5+ years of experience in guest communications, customer communications, content development, or marketing communications, preferably within travel, tourism, hospitality, or a similarly guest-focused industry.

Degree, diploma, or equivalent experience in Communications, Marketing, Journalism, Hospitality, or a related field.

Proven experience managing guest communication programs, customer email journeys, and printed or digital collateral.

Experience using CRM or marketing automation platforms such as Salesforce Marketing Cloud.

Experience coordinating print production, external vendors, designers, or agency partners.

Strong project management skills and experience working within cross-functional teams, initiatives, or working groups.

Work Environment

Corporate Office – Vancouver based; This position requires availability on weekends and statutory holidays throughout the season.

Ability for hybrid in office (3 days a week in office)

Able to travel away from home base for up to 4 days at a time

Compensation

The base salary offered for this role is $77,000 to $87,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program

Perks & Benefits
Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

#ArmstrongCollective

We are an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The manager is responsible for developing and delivering all pre-travel and in-travel guest communications to ensure brand alignment and clarity. They will manage communication calendars, oversee content production, and collaborate across departments to improve the overall guest experience.

Requirements

Candidates must have 5+ years of experience in guest or marketing communications, preferably within the travel or hospitality industry. A degree in Communications, Marketing, or a related field is required, along with proficiency in CRM platforms and project management.

Skills

Guest communication strategy
Content management
Copywriting
Editing
Project management
Salesforce Marketing Cloud
Marketing automation
CRM
Print production
Vendor management
Stakeholder collaboration
Data analysis
Brand alignment
Operational communication
Accessibility standards

Benefits

Retirement savings matching
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Communication Strategy
Content Development
Salesforce Marketing Cloud
CRM
Marketing Automation
Brand Management
Project Management
Travel Industry
Hospitality
Print Production
Vendor Coordination
Operational Communication
Data Analysis
Accessibility
Governance
Version Control
Stakeholder Management
Digital Content
Service Recovery

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Jobs in Canada