Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 4 mins ago
Executive Assistant to Health
Musqueam Indian Band
Vancouver, BC
Assist with maintenance of filing and digital filing systems; update and manage.
Added 4 mins ago
Communications Specialist (FT)
Catholic Social Services
Edmonton, AB
…visibility and engagement. This multi-faceted role reports to the Manager, Communications & Event and contributes to the overall work of the Development and Community Relations…
Added 4 mins ago
M
Director, Marketing Analytics
Marketbridge
Remote, Canada
- Full-time
- Remote
Provide expertise across web analytics and tag management platforms, including GA4, Google Tag Manager, Adobe Analytics, and related digital measurement technologies.
Added 4 mins ago
M
Analyst, Marketing Analytics
Marketbridge
Remote, Canada
- Full-time
- Remote
Curiosity about B2B marketing measurement, digital analytics, campaign performance, and how data can help teams make better decisions.
Added 4 mins ago
S
Digital & Telecom System Architect
Scalian
Montreal, QC
- Full-time
We are looking for a Digital & Telecommunications Systems Architect to support the design and development of next-generation satellite communication systems.
Added 5 mins ago
MC
Sales and Advice Effectiveness Specialist, Retail
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
…advice quality, relationship deepening, referral effectiveness, digital adoption and Member outcomes. Working under the direction of the Senior Manager, Sales & Advice Effectiveness,…
Added 5 mins ago
CS
Business Development Manager
Calstone Search Group
Sudbury, ON
- $85,000 to $100,000 CAD / year
- Full-time
Our client designs, manufactures and delivers high-precision survey solutions that ensure a secure digital chain of custody and complete data traceability. Their development is 100%…
Added 5 mins ago
L
7747 - 3rd Key
Lids
Gatineau, QC
- $17.6 to $18.1 CAD / hour
- Part-time
Career development opportunities and professional training programs.
Added 5 mins ago
B
Central Planning Process & Tools Analyst - Planning & Manufacturing Engineering
Bombardier
Dorval, QC
- Full-time
…industry and beyond. By prioritizing continuous growth and development, we empower everyone to reach their full potential on their own terms, because the greatest results happens when you…
Added 5 mins ago
AT
Operations Research Developer
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Optimization Solutions Implementation, the incumbent contributes to the design, development, implementation, and maintenance of optimization solutions…
Added 20 mins ago
SA
Senior Mechanical Designer
SPM Automation
Windsor, ON
- Full-time
This full-time, on-site position is based in Windsor, Ontario, and reports to the Mechanical Engineering Manager. The role provides technical and project leadership but has no direct…
Added 20 mins ago
AC
Guest Experience Communication & Design, Manager
Armstrong Collective
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving…
Added 20 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in…
Added 20 mins ago
M
Manager, Business Analysis & AI Delivery
MNP
Ottawa, ON · Toronto, ON
- Full-time
Make an impact as we look to strengthen our Digital Solutions practice with a Manager to lead our Functional Analysis practice: someone who combines strong client advisory judgment with the…
Added 20 mins ago
A
Engineering Manager, Deployment Readiness
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…projects and influencing future design decisions. As Engineering Manager, Deployment Readiness, you will build the technical foundations for each new build project from early initiation…
Added 20 mins ago
C
iOS Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
…product owners, project managers, architects and technical manager, your role is to ensure the smooth execution of product front-end development and coordinate the technical work required…
Added 20 mins ago
SA
Senior Mechanical Designer
SPM Automation (Canada) Inc.
Windsor, ON
- Full-time
This full-time, on-site position is based in Windsor, Ontario, and reports to the Mechanical Engineering Manager. The role provides technical and project leadership but has no direct…
Added 35 mins ago
FS
FPGA Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver…
Added 35 mins ago
SJ
Communications Officer
St. Joseph's Health Centre Foundation Guelph
Guelph, ON
- Full-time
…official storyteller. They are also our copy writer, social media manager, video producer, and online content creator with something new and engaging on the go almost every…
Added 35 mins ago
LH
PHYT-Physiotherapist
Lifemark Health Group
Langley (District), BC · Langley, BC
- Internship
Stay current with best practices through continuous learning and professional development.
Added 50 mins ago
EC
Financial Services Associate
East Coast Credit Union
Baddeck, NS
- Full-time
…Associate to join our team in Baddeck! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted advisor, providing personalized financial solutions to support…
Added 50 mins ago
H
Project Manager, Software Releases
Hexagon
Calgary, AB
- Full-time
This position is based in Calgary, AB or Morton, IL and follows a hybrid work model requiring two days per week in the office
Added 50 mins ago
HE
Sales Manager
Hotel Equities Group, LLC
Vancouver, BC
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Sales Manager to join our team.
Added 50 mins ago
FS
FPGA Designer
Fidus Systems
Canada
- Full-time
…San Jose. We specialize in leading-edge electronic product development, with hardware, embedded software, FPGA/ASIC, and signal integrity teams working together to design and deliver…
Added 1 hour ago
Laboratory Technician
Systemair
Tillsonburg, ON
Ability to work independently with minimal supervision and flexibility to work afternoon/evening shifts as required

Armstrong Collective

Guest Experience Communication & Design, Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview

Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving all pre-travel documents, guest emails, and in-travel collateral for Rocky Mountaineer and Canyon Spirit within The Armstrong Collective. This role brings the guest communication strategy to life by creating clear, accurate, engaging, and brand-aligned communications that support guests from booking through journey completion.

Working collaboratively across Operations, Marketing, Brand, Product, Technology, Guest Experience Centre (GEC), and external partners, this position translates complex operational and product information into meaningful guest communications. Through accountability, adaptability, continuous learning, and a guest-first mindset, the role contributes to exceptional guest experiences and ongoing business improvement.

Key Responsibilities

Guest Communication Strategy & Content Management

Deliver the guest communication strategy across all pre-travel and in-travel touchpoints for Rocky Mountaineer and Canyon Spirit.

Maintain a master inventory of guest communications, ensuring content accuracy, version control, governance, and timely updates.

Manage communication calendars, seasonal refreshes, launches, and review schedules.

Take ownership of communication quality by identifying issues, anticipating risks, and implementing improvements that enhance the guest experience.

Seek opportunities to improve processes, leverage technology, and enhance communication effectiveness through innovation and continuous improvement.

Pre-Travel Communications

Own the development, accuracy, and production of all pre-travel documents, including confirmations, itineraries, destination guides, travel preparation information, transportation instructions, and health and safety materials.

Ensure content reflects current operations, products, policies, and guest requirements across routes, packages, service levels, and distribution channels.

Collaborate with Operations, Product, Sales, Guest Services, Legal, and other stakeholders to review, validate, and implement content changes.

Manage templates, content libraries, and document governance practices to ensure consistency, accessibility, and accuracy.

Guest Email Communications

Own the content and communication flow of automated pre-travel and post-journey email programs.

Partner with Marketing, CRM, and Technology teams to build, personalize, test, and deploy communications through platforms such as Salesforce Marketing Cloud.

Develop transactional, operational, service recovery, and disruption communications that are timely, accurate, and guest-focused.

Monitor engagement metrics, guest feedback, and performance data to identify opportunities for enhancement and improved business results.

In-Travel Guest Collateral

Oversee the creation and maintenance of guest-facing collateral, including onboard materials, route maps, menus, station communications, signage, and digital content.

Partner with Brand and Operations teams to ensure materials meet accessibility, operational, and brand standards.

Coordinate with designers, printers, vendors, and operational teams to deliver materials on time, within budget, and to quality standards.

Operational Communications, Projects & Performance

Develop and maintain communication templates for operational changes, service disruptions, seasonal updates, and service recovery activities.

Participate in cross-functional projects, working groups, and business initiatives, ensuring the guest perspective is represented and incorporated into deliverables.

Track communication KPIs, guest feedback, GEC inquiries, and operational insights to identify trends, improve guest understanding, and reduce avoidable inquiries.

Share relevant information, provide recommendations, and contribute to effective decision-making and continuous improvement initiatives.

Coordinate and support freelancers, agencies, and project partners by building strong working relationships, following through on commitments, and contributing to successful outcomes.

What You Bring

Passion for creating meaningful guest experiences and delivering exceptional service.

Exceptional writing, editing, and content development skills with a strong focus on clarity, accuracy, accessibility, and brand consistency.

Demonstrated ability to build trusted relationships, collaborate effectively across functions, and adapt communication approaches to diverse audiences.

Strong ownership mindset with sound judgment, accountability, and a solution-oriented approach to challenges.

Ability to manage multiple priorities, meet deadlines, and consistently deliver high-quality work in a fast-paced environment.

Commitment to continuous learning through seeking feedback, developing expertise, and sharing knowledge with others.

Adaptability, resilience, and a willingness to embrace change while identifying opportunities for innovation and process improvement.

Strong analytical skills with the ability to use data, guest feedback, and business insights to drive improvements and achieve results.

Experience & Qualifications

5+ years of experience in guest communications, customer communications, content development, or marketing communications, preferably within travel, tourism, hospitality, or a similarly guest-focused industry.

Degree, diploma, or equivalent experience in Communications, Marketing, Journalism, Hospitality, or a related field.

Proven experience managing guest communication programs, customer email journeys, and printed or digital collateral.

Experience using CRM or marketing automation platforms such as Salesforce Marketing Cloud.

Experience coordinating print production, external vendors, designers, or agency partners.

Strong project management skills and experience working within cross-functional teams, initiatives, or working groups.

Work Environment

Corporate Office – Vancouver based; This position requires availability on weekends and statutory holidays throughout the season.

Ability for hybrid in office (3 days a week in office)

Able to travel away from home base for up to 4 days at a time

Compensation

The base salary offered for this role is $77,000 to $87,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program

Perks & Benefits
Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

#ArmstrongCollective

We are an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The manager is responsible for developing and delivering all pre-travel and in-travel guest communications to ensure brand alignment and clarity. They will manage communication calendars, oversee content production, and collaborate across departments to improve the overall guest experience.

Requirements

Candidates must have 5+ years of experience in guest or marketing communications, preferably within the travel or hospitality industry. A degree in Communications, Marketing, or a related field is required, along with proficiency in CRM platforms and project management.

Skills

Guest communication strategy
Content management
Copywriting
Editing
Project management
Salesforce Marketing Cloud
Marketing automation
CRM
Print production
Vendor management
Stakeholder collaboration
Data analysis
Brand alignment
Operational communication
Accessibility standards

Benefits

Retirement savings matching
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Communication Strategy
Content Development
Salesforce Marketing Cloud
CRM
Marketing Automation
Brand Management
Project Management
Travel Industry
Hospitality
Print Production
Vendor Coordination
Operational Communication
Data Analysis
Accessibility
Governance
Version Control
Stakeholder Management
Digital Content
Service Recovery

Report this job

Work requirements

Jobs in Canada