Jobs in Canada

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Added 10 mins ago
C
Gestionnaire de territoire - Gamme complète, Montréal / Territory Manager - Full Line, Montreal
Convatec
Dorval, QC · Montreal, QC · FLD-Canada Field Force
- Full-time
…gestion de la relation client (CRM) ainsi que des outils de production de rapports sur les ventes dans le territoire…
Added 10 mins ago
GC
Part-time Stand Captain- Casino Mohawk
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- Part-time
Lead service team in consistently delivering service excellence by ensuring timely, courteous service, preparedness and cleanliness
Added 10 mins ago
C
Executive Chef
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- Full-time
Lead the day-to-day culinary operation and ensure consistent, high-quality food execution across catering and food service activities.
Added 10 mins ago
UO
Quality Assurance Automation Developer
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- Full-time
Reporting to the Team Lead of Quality Assurance, the Quality Assurance Automation Developer designs, develops and maintains automated testing solutions, frameworks and processes that…
Added 10 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
Packages in house developed applications for production or integrates vendor supplied applications.
Added 10 mins ago
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Pega Technical Lead
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Lead solution design discussions, code reviews, and performance optimization activities.
Added 10 mins ago
CI
Senior Production Designer, User Experience
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ON · Ontario, Canada
- Contract
9. Support the Team Lead on software and hardware needed for completing tasks efficiently and creatively, and monitor advances in best practices and software in the production design field.
Added 10 mins ago
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Senior Administrator, Database
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- $96,000 to $113,000 CAD / year
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…enterprise portfolio. You will independently resolve complex production issues and drive improvements in database performance, availability, disaster recovery, security, upgrades and…
Added 10 mins ago
RC
Engineering Technologist
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- Full-time
Production Excellence: Provide onsite support through quality documentation, inspection, analysis, and troubleshooting.
Added 10 mins ago
MC
Business Analyst
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St. Catharines, ON
- Full-time
…identify appropriate solutions; and providing second-level production support to the…
Added 10 mins ago
M
Senior Accountant
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- $80,000 to $95,000 CAD / year
- Full-time
Lead our capital asset project from start to finish: build a physical inventory of Musora’s capital assets (studio equipment, production gear, computers and leasehold improvements) and a…
Added 10 mins ago
WB
Purchaser
Waterloo Biofilter Systems Inc.
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- Full-time
available, and we continually strive to lead the industry in innovation and service. We pride
Added 10 mins ago
D|
Industrial Engineer
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Volunteer
This is a full-time and permanent position based out of our production and manufacturing facility in Etobicoke. Candidates are required to work on-site, 5-days a week.
Added 10 mins ago
MR
Plant Manager
MST Rebar Inc.
Woodbridge, ON
- $110,000 to $125,000 CAD / year
- Full-time
…cost-effective, and high-quality operations while achieving production targets, customer commitments, and overall business objectives. The Plant Manager provides leadership to production…
Added 10 mins ago
VF
Associate, Sanitation
Village Farms International Inc.
Delta, BC
- $22 to $24 CAD / hour
- Full-time
Reporting to the Team Lead or Supervisor, the Sanitation Associate performs routine cleaning tasks to maintain hygiene and compliance in production areas. This role involves cleaning…
Added 10 mins ago
D|
Project Manager - Product Development and Launch - Origins
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
We are looking for a highly organised and proactive project manager to lead global product launch initiatives from initial development through to shipment, partnering with R&D, Brand and…
Added 10 mins ago
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Senior Human Resources Generalist
Haivision
Montreal, QC
- Full-time
Assist with HR related legal files (i.e., cross-border visa applications, etc.)
Added 10 mins ago
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Sales Manager
Identifiers | Technical Recruiters
London, ON
- $105,000 to $130,000 CAD / year
- Full-time
Our client, an established premium meat producer and distributor, is seeking an experienced Sales Manager to lead its sales function and support continued growth across Canada and select…
Added 25 mins ago
SA
Senior Mechanical Designer
SPM Automation
Windsor, ON
- Full-time
…machine design, and intelligent controls to solve demanding production challenges for customers around the…
Added 25 mins ago
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Software Engineering Leader
d1g1t
Toronto, ON
- Full-time
Remain hands-on: design, write, and review code, and lead the investigation of complex production issues.
Added 25 mins ago
R
Project Manager | Ship Repair & Maintenance
Ralmax
Esquimalt, BC · Point Hope Maritime, Victoria, British Columbia
- Full-time
…with customers, manage schedule and financial performance, and lead the team in resolving issues safely and effectively. Success requires sound judgment, practical problem-solving,…
Added 25 mins ago
Technical Game Designer - Gameplay Bots (Apex Legends)
Electronic Arts
Vancouver, BC
You will report to the Senior Lead Game Designer.
Added 25 mins ago
K
Project Coordinator Co-Op
Kabam
Vancouver, BC
- Internship
Flag scheduling conflicts, workload spikes, and risks to the Creative Operations Lead.
Added 25 mins ago
MP
Manager, Customer Service
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
Lead, manage and develop all members of the Customer Service team with a “customer” first mindset while ensuring that established processes are followed.
Added 25 mins ago
AC
Guest Experience Communication & Design, Manager
Armstrong Collective
Vancouver, BC
- Full-time
…integrity, collaboration, and passion for the guest experience lead the…

Armstrong Collective

Guest Experience Communication & Design, Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview

Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving all pre-travel documents, guest emails, and in-travel collateral for Rocky Mountaineer and Canyon Spirit within The Armstrong Collective. This role brings the guest communication strategy to life by creating clear, accurate, engaging, and brand-aligned communications that support guests from booking through journey completion.

Working collaboratively across Operations, Marketing, Brand, Product, Technology, Guest Experience Centre (GEC), and external partners, this position translates complex operational and product information into meaningful guest communications. Through accountability, adaptability, continuous learning, and a guest-first mindset, the role contributes to exceptional guest experiences and ongoing business improvement.

Key Responsibilities

Guest Communication Strategy & Content Management

Deliver the guest communication strategy across all pre-travel and in-travel touchpoints for Rocky Mountaineer and Canyon Spirit.

Maintain a master inventory of guest communications, ensuring content accuracy, version control, governance, and timely updates.

Manage communication calendars, seasonal refreshes, launches, and review schedules.

Take ownership of communication quality by identifying issues, anticipating risks, and implementing improvements that enhance the guest experience.

Seek opportunities to improve processes, leverage technology, and enhance communication effectiveness through innovation and continuous improvement.

Pre-Travel Communications

Own the development, accuracy, and production of all pre-travel documents, including confirmations, itineraries, destination guides, travel preparation information, transportation instructions, and health and safety materials.

Ensure content reflects current operations, products, policies, and guest requirements across routes, packages, service levels, and distribution channels.

Collaborate with Operations, Product, Sales, Guest Services, Legal, and other stakeholders to review, validate, and implement content changes.

Manage templates, content libraries, and document governance practices to ensure consistency, accessibility, and accuracy.

Guest Email Communications

Own the content and communication flow of automated pre-travel and post-journey email programs.

Partner with Marketing, CRM, and Technology teams to build, personalize, test, and deploy communications through platforms such as Salesforce Marketing Cloud.

Develop transactional, operational, service recovery, and disruption communications that are timely, accurate, and guest-focused.

Monitor engagement metrics, guest feedback, and performance data to identify opportunities for enhancement and improved business results.

In-Travel Guest Collateral

Oversee the creation and maintenance of guest-facing collateral, including onboard materials, route maps, menus, station communications, signage, and digital content.

Partner with Brand and Operations teams to ensure materials meet accessibility, operational, and brand standards.

Coordinate with designers, printers, vendors, and operational teams to deliver materials on time, within budget, and to quality standards.

Operational Communications, Projects & Performance

Develop and maintain communication templates for operational changes, service disruptions, seasonal updates, and service recovery activities.

Participate in cross-functional projects, working groups, and business initiatives, ensuring the guest perspective is represented and incorporated into deliverables.

Track communication KPIs, guest feedback, GEC inquiries, and operational insights to identify trends, improve guest understanding, and reduce avoidable inquiries.

Share relevant information, provide recommendations, and contribute to effective decision-making and continuous improvement initiatives.

Coordinate and support freelancers, agencies, and project partners by building strong working relationships, following through on commitments, and contributing to successful outcomes.

What You Bring

Passion for creating meaningful guest experiences and delivering exceptional service.

Exceptional writing, editing, and content development skills with a strong focus on clarity, accuracy, accessibility, and brand consistency.

Demonstrated ability to build trusted relationships, collaborate effectively across functions, and adapt communication approaches to diverse audiences.

Strong ownership mindset with sound judgment, accountability, and a solution-oriented approach to challenges.

Ability to manage multiple priorities, meet deadlines, and consistently deliver high-quality work in a fast-paced environment.

Commitment to continuous learning through seeking feedback, developing expertise, and sharing knowledge with others.

Adaptability, resilience, and a willingness to embrace change while identifying opportunities for innovation and process improvement.

Strong analytical skills with the ability to use data, guest feedback, and business insights to drive improvements and achieve results.

Experience & Qualifications

5+ years of experience in guest communications, customer communications, content development, or marketing communications, preferably within travel, tourism, hospitality, or a similarly guest-focused industry.

Degree, diploma, or equivalent experience in Communications, Marketing, Journalism, Hospitality, or a related field.

Proven experience managing guest communication programs, customer email journeys, and printed or digital collateral.

Experience using CRM or marketing automation platforms such as Salesforce Marketing Cloud.

Experience coordinating print production, external vendors, designers, or agency partners.

Strong project management skills and experience working within cross-functional teams, initiatives, or working groups.

Work Environment

Corporate Office – Vancouver based; This position requires availability on weekends and statutory holidays throughout the season.

Ability for hybrid in office (3 days a week in office)

Able to travel away from home base for up to 4 days at a time

Compensation

The base salary offered for this role is $77,000 to $87,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program

Perks & Benefits
Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

#ArmstrongCollective

We are an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The manager is responsible for developing and delivering all pre-travel and in-travel guest communications to ensure brand alignment and clarity. They will manage communication calendars, oversee content production, and collaborate across departments to improve the overall guest experience.

Requirements

Candidates must have 5+ years of experience in guest or marketing communications, preferably within the travel or hospitality industry. A degree in Communications, Marketing, or a related field is required, along with proficiency in CRM platforms and project management.

Skills

Guest communication strategy
Content management
Copywriting
Editing
Project management
Salesforce Marketing Cloud
Marketing automation
CRM
Print production
Vendor management
Stakeholder collaboration
Data analysis
Brand alignment
Operational communication
Accessibility standards

Benefits

Retirement savings matching
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Communication Strategy
Content Development
Salesforce Marketing Cloud
CRM
Marketing Automation
Brand Management
Project Management
Travel Industry
Hospitality
Print Production
Vendor Coordination
Operational Communication
Data Analysis
Accessibility
Governance
Version Control
Stakeholder Management
Digital Content
Service Recovery

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