Jobs in Canada

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Added 13 mins ago
SA
Senior Mechanical Designer
SPM Automation
Windsor, ON
- Full-time
You will lead the mechanical design of plastic welding machines and industrial automation equipment within agreed customer requirements, project scope, schedules, and engineering-hour…
Added 13 mins ago
R
Project Manager | Ship Repair & Maintenance
Ralmax
Esquimalt, BC · Point Hope Maritime, Victoria, British Columbia
- Full-time
We are seeking a hands-on Project Manager who can take ownership of ship repair and maintenance projects from planning and estimating handover through execution, delivery and closeout. You…
Added 13 mins ago
K
Project Coordinator Co-Op
Kabam
Vancouver, BC
- Internship
Hands-on project management experience in a live game marketing pipeline, giving you real experience to build on if you pursue PMI certification (i.e. CAPM, PMP).
Added 13 mins ago
AC
Guest Experience Communication & Design, Manager
Armstrong Collective
Vancouver, BC
- Full-time
…integrity, collaboration, and passion for the guest experience lead the…
Added 13 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
…in a strong and consistent manner. This role will inspire, lead, coach and manage junior designers throughout the creative process from collaborative conceptualization to production and…
Added 13 mins ago
E
Medical Writer II
EVERSANA
Toronto, ON
- Full-time
To support a wide range of strategy, research, analytics, and/or value communications projects and the management of project activities, other team members, and clients.
Added 13 mins ago
M
Solution Specialist (Pre-Sales), Sage Intacct
MNP
Markham, ON · ON · Toronto, ON · Burlington, ON · Mississauga, ON
- Full-time
Translate business requirements into Sage Intacct solutions across financial management, AP/AR, multi-entity, purchasing, project accounting, revenue management, budgeting, reporting, and…
Added 13 mins ago
M
Manager, Business Analysis & AI Delivery
MNP
Ottawa, ON · Toronto, ON
- Full-time
Make an impact as we look to strengthen our Digital Solutions practice with a Manager to lead our Functional Analysis practice: someone who combines strong client advisory judgment with the…
Added 13 mins ago
A
Lead Geotechnical Engineer
AtkinsRéalis
Montreal, QC
- Full-time
Act as deputy to the Geotechnical Lead, supporting engineering management and delivery of major transportation projects.
Added 13 mins ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
Coach, consult, and influence the business leaders, regarding leadership development, succession planning, and talent management.
Added 13 mins ago
A
Calgary Green Line - Construction Manager - Communications Systems (Coms)
AtkinsRéalis
Calgary, AB
- Full-time
Full-time site-based role (5 days per week on-site)
Added 13 mins ago
A
Engineering Manager, Deployment Readiness
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…you will build the technical foundations for each new build project from early initiation through Front-End Engineering and Design (FEED) to award of the full Engineering, Procurement and…
Added 13 mins ago
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Lead Engineer
Ulteig
Burlington, ON
- Full-time
Must have the ability to travel across the United States and Canada
Added 14 mins ago
SA
Senior Mechanical Designer
SPM Automation (Canada) Inc.
Windsor, ON
- Full-time
You will lead the mechanical design of plastic welding machines and industrial automation equipment within agreed customer requirements, project scope, schedules, and engineering-hour…
Added 28 mins ago
Cost control manager
Pomerleau
Montreal, QC
…implementing processes, best practices, and a culture of cost management specific to major projects. Through rigorous analysis, expenditure monitoring, and corrective action plans, they…
Added 28 mins ago
V
Conseiller(ère) aux ventes / Sales Consultant
Vanderlande
Quebec, QC
- Full-time
Added 28 mins ago
Shop Supervisor, Heavy Component Fabrication (9 Open Positions)
BWXT
Cambridge, ON
As Our Shop Supervisor, you will lead and supervise the day-to-day activities of shop personnel and ensure that all company objectives are met in regard to safety, quality, productivity and…
Added 28 mins ago
O
Audit Manager (18 months contract)
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
We are ready to take this game to the next level and need someone passionate to lead and deliver audit and advisory engagements end-to-end in accordance with OLG’s Internal Audit…
Added 28 mins ago
C
Sr. Director Renovations & Major Projects
Chartwell
Mississauga, ON
- Full-time
Reporting to the Vise President of Property Management, the position oversees the Interior Design Department, providing direction on design standards, brand consistency, and project…
Added 28 mins ago
Industrial Millwright
Arauco
Sault Ste. Marie, ON
Ability to work a rotating 12-Hour Shift Schedule
Added 28 mins ago
Yard Attendant
Aecon
Springfield, MB
Integrity. We lead by example, with humility and courage.
Added 28 mins ago
Intern - Campus Recruitment Intern
Lactalis
Toronto, ON
…early talent program. Partnering with the Campus Recruitment Lead and key stakeholders, you will support the day-to-day execution of campus recruitment activities to attract and hire top…
Added 29 mins ago
SJ
Communications Officer
St. Joseph's Health Centre Foundation Guelph
Guelph, ON
- Full-time
As the communications lead of a small shop, the Communications Officer is our official storyteller. They are also our copy writer, social media manager, video producer, and online content…
Added 29 mins ago
WI
Site Manager
Waiward Industrial
Kitimat, BC
- Full-time
Shift: Day Shift
Added 29 mins ago
PL
Senior Engineer (High Current Lab)
Powertech Labs Inc.
Surrey, BC
- $109,000 to $129,000 CAD / year
- Full-time
…Current Lab. This is a hands-on technical role where you will lead complex testing programs while contributing to business growth through client engagement and industry involvement. You…

Armstrong Collective

Guest Experience Communication & Design, Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview

Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving all pre-travel documents, guest emails, and in-travel collateral for Rocky Mountaineer and Canyon Spirit within The Armstrong Collective. This role brings the guest communication strategy to life by creating clear, accurate, engaging, and brand-aligned communications that support guests from booking through journey completion.

Working collaboratively across Operations, Marketing, Brand, Product, Technology, Guest Experience Centre (GEC), and external partners, this position translates complex operational and product information into meaningful guest communications. Through accountability, adaptability, continuous learning, and a guest-first mindset, the role contributes to exceptional guest experiences and ongoing business improvement.

Key Responsibilities

Guest Communication Strategy & Content Management

Deliver the guest communication strategy across all pre-travel and in-travel touchpoints for Rocky Mountaineer and Canyon Spirit.

Maintain a master inventory of guest communications, ensuring content accuracy, version control, governance, and timely updates.

Manage communication calendars, seasonal refreshes, launches, and review schedules.

Take ownership of communication quality by identifying issues, anticipating risks, and implementing improvements that enhance the guest experience.

Seek opportunities to improve processes, leverage technology, and enhance communication effectiveness through innovation and continuous improvement.

Pre-Travel Communications

Own the development, accuracy, and production of all pre-travel documents, including confirmations, itineraries, destination guides, travel preparation information, transportation instructions, and health and safety materials.

Ensure content reflects current operations, products, policies, and guest requirements across routes, packages, service levels, and distribution channels.

Collaborate with Operations, Product, Sales, Guest Services, Legal, and other stakeholders to review, validate, and implement content changes.

Manage templates, content libraries, and document governance practices to ensure consistency, accessibility, and accuracy.

Guest Email Communications

Own the content and communication flow of automated pre-travel and post-journey email programs.

Partner with Marketing, CRM, and Technology teams to build, personalize, test, and deploy communications through platforms such as Salesforce Marketing Cloud.

Develop transactional, operational, service recovery, and disruption communications that are timely, accurate, and guest-focused.

Monitor engagement metrics, guest feedback, and performance data to identify opportunities for enhancement and improved business results.

In-Travel Guest Collateral

Oversee the creation and maintenance of guest-facing collateral, including onboard materials, route maps, menus, station communications, signage, and digital content.

Partner with Brand and Operations teams to ensure materials meet accessibility, operational, and brand standards.

Coordinate with designers, printers, vendors, and operational teams to deliver materials on time, within budget, and to quality standards.

Operational Communications, Projects & Performance

Develop and maintain communication templates for operational changes, service disruptions, seasonal updates, and service recovery activities.

Participate in cross-functional projects, working groups, and business initiatives, ensuring the guest perspective is represented and incorporated into deliverables.

Track communication KPIs, guest feedback, GEC inquiries, and operational insights to identify trends, improve guest understanding, and reduce avoidable inquiries.

Share relevant information, provide recommendations, and contribute to effective decision-making and continuous improvement initiatives.

Coordinate and support freelancers, agencies, and project partners by building strong working relationships, following through on commitments, and contributing to successful outcomes.

What You Bring

Passion for creating meaningful guest experiences and delivering exceptional service.

Exceptional writing, editing, and content development skills with a strong focus on clarity, accuracy, accessibility, and brand consistency.

Demonstrated ability to build trusted relationships, collaborate effectively across functions, and adapt communication approaches to diverse audiences.

Strong ownership mindset with sound judgment, accountability, and a solution-oriented approach to challenges.

Ability to manage multiple priorities, meet deadlines, and consistently deliver high-quality work in a fast-paced environment.

Commitment to continuous learning through seeking feedback, developing expertise, and sharing knowledge with others.

Adaptability, resilience, and a willingness to embrace change while identifying opportunities for innovation and process improvement.

Strong analytical skills with the ability to use data, guest feedback, and business insights to drive improvements and achieve results.

Experience & Qualifications

5+ years of experience in guest communications, customer communications, content development, or marketing communications, preferably within travel, tourism, hospitality, or a similarly guest-focused industry.

Degree, diploma, or equivalent experience in Communications, Marketing, Journalism, Hospitality, or a related field.

Proven experience managing guest communication programs, customer email journeys, and printed or digital collateral.

Experience using CRM or marketing automation platforms such as Salesforce Marketing Cloud.

Experience coordinating print production, external vendors, designers, or agency partners.

Strong project management skills and experience working within cross-functional teams, initiatives, or working groups.

Work Environment

Corporate Office – Vancouver based; This position requires availability on weekends and statutory holidays throughout the season.

Ability for hybrid in office (3 days a week in office)

Able to travel away from home base for up to 4 days at a time

Compensation

The base salary offered for this role is $77,000 to $87,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program

Perks & Benefits
Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

#ArmstrongCollective

We are an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The manager is responsible for developing and delivering all pre-travel and in-travel guest communications to ensure brand alignment and clarity. They will manage communication calendars, oversee content production, and collaborate across departments to improve the overall guest experience.

Requirements

Candidates must have 5+ years of experience in guest or marketing communications, preferably within the travel or hospitality industry. A degree in Communications, Marketing, or a related field is required, along with proficiency in CRM platforms and project management.

Skills

Guest communication strategy
Content management
Copywriting
Editing
Project management
Salesforce Marketing Cloud
Marketing automation
CRM
Print production
Vendor management
Stakeholder collaboration
Data analysis
Brand alignment
Operational communication
Accessibility standards

Benefits

Retirement savings matching
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Communication Strategy
Content Development
Salesforce Marketing Cloud
CRM
Marketing Automation
Brand Management
Project Management
Travel Industry
Hospitality
Print Production
Vendor Coordination
Operational Communication
Data Analysis
Accessibility
Governance
Version Control
Stakeholder Management
Digital Content
Service Recovery

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Jobs in Canada