Jobs in Canada

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Added 1 hour ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Vancouver, BC
- Part-time
22 minute walk from Waterfront and Stadium-Chinatown Skytrain Station
Added 1 hour ago
LH
Job Title Janitor/Maintenance
Lookout Housing + Health Society
Vancouver, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 7 hours ago
LH
Janitor/Maintenance
Lookout Housing and Health
Vancouver, BC
- Full-time
Must have current Occupational First Aid Level 1 Certificate
Added 7 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Vancouver, BC
- Part-time
22 minute walk from Waterfront and Stadium-Chinatown Skytrain Station
Added 7 hours ago
LH
Coordinator
Lookout Housing and Health
Vancouver, BC
- Full-time
15 minute walk from Stadium-Chinatown Skytrain Station
Added 7 hours ago
IU
Product Manager
Ikotek USA, Inc.
Vancouver, BC
- $100,000 to $150,000 CAD / year
- Full-time
Added 7 hours ago
EI
Labour Relations Specialist
EBC Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Express Métropolitain (REM), and the Site C hydro-electric power station located near Fort St-John in British Columbia. Our seasoned team of engineers, project managers and other…
Added 8 hours ago
B
Intermediate Environmental Professional (Water Resources Division)
Binnie
Burnaby, BC
- Full-time
Valid Class 5 Driver’s License required
Added 8 hours ago
CP
Aircraft Mechanic
Cathay Pacific
Vancouver, BC
- Full-time
Must possess a valid Canadian driver’s license · Must have the permanent legal right to live and work in Canada
Added 9 hours ago
OT
Project Manager, MEP
Ontario Transit Group
Toronto, ON
- Full-time
One above-ground station to be integrated with the existing GO Transit Exhibition Station.
Added 9 hours ago
FB
Assistant Chef Manager
Farm Boy Inc.
Aurora, ON
- From $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 10 hours ago
A
Senior Mechanical Engineer
Airswift
Montreal, QC
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to Engineering Manager in Quebec, the Mechanical Engineer is responsible for serving as the project lead and/or project manager to carry out assignments associated primarily in…
Added 10 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 10 hours ago
AC
Guest Experience Communication & Design, Manager
Armstrong Collective
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving…
Added 10 hours ago
CO
Chief Wastewater Treatment Operator
City of Windsor
ON
- Full-time
Will operate alone, or with Wastewater Treatment Operators, on a rotating shift basis, the entire controls of the LRWRP and/or LRPCP Plants; · Must have over six (6) years of experience as a Wastewater Treatment Operator;
Added 10 hours ago
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
22 minute walk from Waterfront and Stadium-Chinatown Skytrain Station
Added 10 hours ago
Janitor/Maintenance
Lookout Housing and Health Society
Vancouver, BC
Must have current Occupational First Aid Level 1 Certificate
Added 10 hours ago
BO
Talent Acquisition Specialist
Building Ontario Fund
Toronto, ON
- Full-time
Complete employee onboarding in tandem with the hiring manager and ensures that all relevant information is provided to the Finance team for payroll purposes.
Added 12 hours ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across…
Added 12 hours ago
CF
Manager, AML Compliance
CI Financial
Toronto, ON
- Full-time
This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs
Added 12 hours ago
SA
Cook 1 (Part-Time) Canal Market (YOW Airport)
SSP America
Ottawa, ON
- Part-time
Have the correct and adequate set up in the kitchen / work station at each shift. This includes making orders, storing, storing all fresh, dry, frozen goods; condiments and supplies.
Added 12 hours ago
SA
Breakfast Cook Kelowna Airport (Year Round)
SSP America
Kelowna, BC
- Full-time
Have the correct and adequate set up in the kitchen / work station at each shift. This includes making orders, storing, storing all fresh, dry, frozen goods; condiments and supplies.
Added 13 hours ago
SB
Forklift Operator, Wall Panels, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Production Manager, as the Forklift Operator – Wall Panels you will gather and move incoming and outgoing materials to their desired locations via the safe, accurate and…
Added 13 hours ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across…
Added 13 hours ago
Interim Retail Store Manager
Fire & Flower Inc.
Smiths Falls, ON
…cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across…

Armstrong Collective

Guest Experience Communication & Design, Manager

Vancouver, BC, V6Z 0C8, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 10, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview

Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving all pre-travel documents, guest emails, and in-travel collateral for Rocky Mountaineer and Canyon Spirit within The Armstrong Collective. This role brings the guest communication strategy to life by creating clear, accurate, engaging, and brand-aligned communications that support guests from booking through journey completion.

Working collaboratively across Operations, Marketing, Brand, Product, Technology, Guest Experience Centre (GEC), and external partners, this position translates complex operational and product information into meaningful guest communications. Through accountability, adaptability, continuous learning, and a guest-first mindset, the role contributes to exceptional guest experiences and ongoing business improvement.

Key Responsibilities

Guest Communication Strategy & Content Management

Deliver the guest communication strategy across all pre-travel and in-travel touchpoints for Rocky Mountaineer and Canyon Spirit.

Maintain a master inventory of guest communications, ensuring content accuracy, version control, governance, and timely updates.

Manage communication calendars, seasonal refreshes, launches, and review schedules.

Take ownership of communication quality by identifying issues, anticipating risks, and implementing improvements that enhance the guest experience.

Seek opportunities to improve processes, leverage technology, and enhance communication effectiveness through innovation and continuous improvement.

Pre-Travel Communications

Own the development, accuracy, and production of all pre-travel documents, including confirmations, itineraries, destination guides, travel preparation information, transportation instructions, and health and safety materials.

Ensure content reflects current operations, products, policies, and guest requirements across routes, packages, service levels, and distribution channels.

Collaborate with Operations, Product, Sales, Guest Services, Legal, and other stakeholders to review, validate, and implement content changes.

Manage templates, content libraries, and document governance practices to ensure consistency, accessibility, and accuracy.

Guest Email Communications

Own the content and communication flow of automated pre-travel and post-journey email programs.

Partner with Marketing, CRM, and Technology teams to build, personalize, test, and deploy communications through platforms such as Salesforce Marketing Cloud.

Develop transactional, operational, service recovery, and disruption communications that are timely, accurate, and guest-focused.

Monitor engagement metrics, guest feedback, and performance data to identify opportunities for enhancement and improved business results.

In-Travel Guest Collateral

Oversee the creation and maintenance of guest-facing collateral, including onboard materials, route maps, menus, station communications, signage, and digital content.

Partner with Brand and Operations teams to ensure materials meet accessibility, operational, and brand standards.

Coordinate with designers, printers, vendors, and operational teams to deliver materials on time, within budget, and to quality standards.

Operational Communications, Projects & Performance

Develop and maintain communication templates for operational changes, service disruptions, seasonal updates, and service recovery activities.

Participate in cross-functional projects, working groups, and business initiatives, ensuring the guest perspective is represented and incorporated into deliverables.

Track communication KPIs, guest feedback, GEC inquiries, and operational insights to identify trends, improve guest understanding, and reduce avoidable inquiries.

Share relevant information, provide recommendations, and contribute to effective decision-making and continuous improvement initiatives.

Coordinate and support freelancers, agencies, and project partners by building strong working relationships, following through on commitments, and contributing to successful outcomes.

What You Bring

Passion for creating meaningful guest experiences and delivering exceptional service.

Exceptional writing, editing, and content development skills with a strong focus on clarity, accuracy, accessibility, and brand consistency.

Demonstrated ability to build trusted relationships, collaborate effectively across functions, and adapt communication approaches to diverse audiences.

Strong ownership mindset with sound judgment, accountability, and a solution-oriented approach to challenges.

Ability to manage multiple priorities, meet deadlines, and consistently deliver high-quality work in a fast-paced environment.

Commitment to continuous learning through seeking feedback, developing expertise, and sharing knowledge with others.

Adaptability, resilience, and a willingness to embrace change while identifying opportunities for innovation and process improvement.

Strong analytical skills with the ability to use data, guest feedback, and business insights to drive improvements and achieve results.

Experience & Qualifications

5+ years of experience in guest communications, customer communications, content development, or marketing communications, preferably within travel, tourism, hospitality, or a similarly guest-focused industry.

Degree, diploma, or equivalent experience in Communications, Marketing, Journalism, Hospitality, or a related field.

Proven experience managing guest communication programs, customer email journeys, and printed or digital collateral.

Experience using CRM or marketing automation platforms such as Salesforce Marketing Cloud.

Experience coordinating print production, external vendors, designers, or agency partners.

Strong project management skills and experience working within cross-functional teams, initiatives, or working groups.

Work Environment

Corporate Office – Vancouver based; This position requires availability on weekends and statutory holidays throughout the season.

Ability for hybrid in office (3 days a week in office)

Able to travel away from home base for up to 4 days at a time

Compensation

The base salary offered for this role is $77,000 to $87,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program

Perks & Benefits
Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

#ArmstrongCollective

We are an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The manager is responsible for developing and delivering all pre-travel and in-travel guest communications to ensure brand alignment and clarity. They will manage communication calendars, oversee content production, and collaborate across departments to improve the overall guest experience.

Requirements

Candidates must have 5+ years of experience in guest or marketing communications, preferably within the travel or hospitality industry. A degree in Communications, Marketing, or a related field is required, along with proficiency in CRM platforms and project management.

Skills

Guest communication strategy
Content management
Copywriting
Editing
Project management
Salesforce Marketing Cloud
Marketing automation
CRM
Print production
Vendor management
Stakeholder collaboration
Data analysis
Brand alignment
Operational communication
Accessibility standards

Benefits

Retirement savings matching
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Experience
Communication Strategy
Content Development
Salesforce Marketing Cloud
CRM
Marketing Automation
Brand Management
Project Management
Travel Industry
Hospitality
Print Production
Vendor Coordination
Operational Communication
Data Analysis
Accessibility
Governance
Version Control
Stakeholder Management
Digital Content
Service Recovery

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Jobs in Canada