Find work in Canada.

565,423 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
TC
Director of Services
The Children's Aid Society of the District of Thunder Bay
Thunder Bay, ON
- $120,638 to $141,129 CAD / year
- Contract
The primary purpose of this position is to support the implementation of the 2024-2029 Strategic Plan of the Children's Aid Society of the District of Thunder Bay. This role will involve…
Added 12 mins ago
FC
Courier Team Lead-2
FedEx Canada
London, ON
- Part-time
…violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2)…
Added 12 mins ago
IH
Project Lead | Evaluation
Interior Health Authority
Kelowna, BC
- Part-time
…participation of key partners including clinicians, medical staff, and support staff through all the project stages so that projects are delivered within scope, cost, time, and quality. The…
Added 12 mins ago
OH
Specialist, System Strategy, Planning, Design and Implementation
Ontario Health | Santé Ontario
Thunder Bay, ON
- Full-time
Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Added 12 mins ago
SQ
Manager, Supplier Strategy & Integration
Sunlife Québec
Montreal, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 12 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and…
Added 13 mins ago
Quality Control & Continuous Improvement Engineer
JDS Energy & Mining
Barkerville, BC
· Monitor shotcrete batching, delivery, application, and curing.
Added 27 mins ago
MN
Reset Merchandiser
Mosaic North America
Burlington, ON
- Part-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 27 mins ago
MD
Clinical Program Therapist 2 - Substance Use Disorder
Minnesota Direct Care and Treatment
Moose Lake 31A, MB · Moose Lake, MB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 27 mins ago
MD
Clinical Supervisor - State Prog Admin Director
Minnesota Direct Care and Treatment
Moose Lake 31A, MB · Moose Lake, MB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 27 mins ago
SO
Vendor Salary & Benefits Auditor
State of Colorado
Windsor, ON
- Full-time
The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term…
Added 27 mins ago
OH
Lead, Coordinated Access
Ontario Health | Santé Ontario
Waterloo, ON
- Full-time
Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Added 27 mins ago
S
HR Advisor specialized in labor relations
Safran
Mirabel, QC
- Full-time
As a strategic partner in labor relations, you will support managers and the HR team in a stimulating unionized environment. You will handle sensitive and complex cases, provide informed…
Added 27 mins ago
TW
Senior Financial Advisor
Thrive Wealth Management
Regina, SK
- Full-time
Proactively identify members’ financial goals and provide advice and solutions to support their achievement through the provision of introductory financial planning
Added 27 mins ago
S
Software Engineering LMTS
Salesforce
Vancouver, BC · Canada - Vancouver
- Full-time
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so…
Added 27 mins ago
R
Banking Advisor
RBC
Hanover, ON
- Full-time
Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
Added 27 mins ago
TR
Software Engineer
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Strong interest in using AI-assisted development tools such as GitHub Copilot, Cursor, Claude Code, ChatGPT, or similar to support coding, testing, refactoring, debugging, and documentation.
Added 27 mins ago
K
Summer Students - Corporate
Keyera
Calgary, AB
- Full-time
…explaining why you want to work with Keyera. Please submit only one application to be considered for multiple Calgary based…
Added 42 mins ago
TU
Assistant Professor
The University of British Columbia
Kelowna, BC
- Full-time
…care, neuropsychology, and the interpersonal processes that support wellbeing. We embrace interdisciplinarity, cultivate strong community-based partnerships (e.g., local health authority,…
Added 42 mins ago
PH
Clinical Research and Trials Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
…agencies by coordinating meetings with investigators, drafting the application, researching literature that outline the objective and background, methodology and evaluation criteria of the…
Added 42 mins ago
PI
Part Time Personal Care Attendant (F004)
PACE Independent Living
Toronto, ON
- Part-time
Provides personal support services (i.e., activities of daily living, lifts/transfers, bowel/bladder routines, dressing/undressing, skin care, respiration, meals/drinks, general hygiene) to…
Added 42 mins ago
IW
District Vice-President
IG Wealth Management
Quebec, QC
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 42 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 42 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…
Added 42 mins ago
IW
Senior Manager Real Estate Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial…

Armstrong Collective

Senior Manager, Guest Communication & Engagement

Vancouver, BC, V6Z 0C8, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience leading and developing high-performing teams.
Posting language: English
Posted: Nov 2, 2026

Original job description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Role Overview

Reporting to the Director, Guest Engagement & Experience Design, the Senior Manager, Guest Communication & Engagement is responsible for the strategy, governance, delivery, and continuous improvement of all guest-facing communications across Rocky Mountaineer and Canyon Spirit. This role leads the end-to-end guest communication experience, ensuring guests receive timely, accurate, engaging, and brand-aligned information throughout their journey.

As a key people leader, the Senior Manager translates business strategy into actionable plans, fosters a high-performing and collaborative team culture, and builds strong partnerships across Operations, Marketing, Guest Experience Centre (GEC), Product, Technology, and Corporate Communications. Through a guest-first mindset, sound decision-making, innovation, and accountability, this role enhances guest preparedness, supports operational excellence, and delivers exceptional guest experiences.

Key Responsibilities

Guest Communication Strategy & Governance

Develop and execute the enterprise guest communication strategy across all guest touchpoints and stages of travel.

Establish communication principles, standards, governance processes, and performance measures that align with organizational priorities and brand expectations.

Own the end-to-end guest communication experience from post-booking through post-journey engagement.

Create and maintain communication frameworks, templates, content libraries, and governance processes that ensure consistency, accuracy, accessibility, and version control.

Translate strategic priorities into clear team objectives and communication plans that support guest satisfaction, operational readiness, and business goals.

Continuously evaluate communication effectiveness and identify opportunities to improve the guest, team member, and partner experience.

Guest Journey, Content & Experience Management

Lead the design, development, and delivery of guest communication journeys that provide the right information at the right time through the most effective channels.

Oversee all pre-arrival communications, travel documentation, onboard materials, station collateral, welcome packages, travel guides, signage content, and service recovery communications.

Partner with cross-functional stakeholders to ensure guest communications accurately reflect operational processes, service standards, and guest expectations.

Develop and implement communication processes that support seamless updates and changes for both guests and operational teams.

Encourage innovative thinking and leverage technology to improve communication effectiveness, scalability, and guest engagement.

Monitor guest feedback and operational insights to identify opportunities for continuous improvement.

Operational Communications & Service Recovery

Lead communication planning and execution for operational changes, disruptions, seasonal updates, and service recovery events.

Develop communication protocols that support timely, effective, and guest-centric responses during irregular operations.

Partner with Corporate Communications and operational leaders to ensure aligned messaging and coordinated communication strategies.

Equip frontline teams with clear communication tools, resources, and messaging to deliver a consistent guest experience.

Anticipate risks, identify root causes of communication challenges, and implement practical solutions that balance guest needs with operational realities.

Make sound, fact-based decisions while maintaining composure and fostering accountability during periods of ambiguity and change.

Performance, Insights & Strategic Initiatives

Establish KPIs, reporting frameworks, and performance measures to assess communication effectiveness and business impact.

Analyze guest feedback, engagement metrics, GEC inquiries, operational escalations, and guest satisfaction data to identify trends and improvement opportunities.

Use data and insights to develop recommendations that enhance communication strategies and improve guest outcomes.

Present findings and recommendations to senior leadership to support informed decision-making.

Lead communication-related projects and strategic initiatives, ensuring stakeholder alignment, effective resource allocation, and successful execution.

Partner with Technology and Digital teams to advance communication platforms, capabilities, and guest experience initiatives.

People Leadership

Lead, coach, and develop a high-performing team responsible for guest communications, content development, and collateral management.

Establish clear goals, priorities, and performance expectations aligned with department and organizational objectives.

Provide timely feedback, coaching, mentoring, and development opportunities to support individual and team growth.

Foster an inclusive, collaborative, and accountable environment where team members feel valued, engaged, and empowered to contribute ideas and solutions.

Encourage innovation, continuous learning, knowledge sharing, and cross-functional collaboration.

Build trusted relationships across departments and proactively seek diverse perspectives to strengthen decision-making and business outcomes.

What You Bring

Demonstrated ability to align team goals and priorities with organizational strategy while maintaining a guest-first focus.

Strong leadership skills with a proven ability to coach, develop, inspire, and engage high-performing teams.

Exceptional communication, writing, editing, and content development capabilities with a keen attention to detail.

Ability to build strong relationships, influence stakeholders, and create alignment across multiple functions and priorities.

Proven problem-solving and decision-making skills, including the ability to navigate ambiguity, manage risk, and drive accountability.

Experience using data, guest insights, and business metrics to evaluate performance and drive continuous improvement.

Strong project and change management capabilities, with the ability to manage multiple priorities and deliver results through others.

A continuous improvement mindset with a willingness to challenge traditional approaches, embrace innovation, and leverage technology to enhance guest experiences.

Experience & Qualifications

8+ years of experience in guest communications, customer experience, content strategy, or a related field, preferably within travel, tourism, hospitality, or another service-focused industry.

5+ years of experience leading and developing high-performing teams.

Degree or diploma in Communications, Marketing, Hospitality, Business, or a related discipline, or an equivalent combination of education and experience.

Demonstrated experience developing and executing multi-channel guest communication strategies in complex, operationally focused, seasonal, or multi-brand environments.

Experience establishing governance frameworks, service standards, KPIs, and reporting processes.

Strong project management experience and proficiency with CRM, communication, or marketing automation platforms such as Salesforce Marketing Cloud.

Experience leading communication planning and execution during operational disruptions, change initiatives, or service recovery situations.

Work Environment

Corporate Office – Vancouver based; This position requires availability on weekends and statutory holidays throughout the season.

Ability for hybrid in office (3 days a week in office).

Able to travel away from home base for up to 4 days at a time.

Compensation

The base salary offered for this role is $120,000 to $130,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.

Eligible for Armstrong Collective’s discretionary bonus program.

Perks & Benefits

Armstrong Collective supports the health and well-being of its team members through a comprehensive benefits program. Eligible employees may also enjoy retirement savings matching, travel benefits, and additional company perks.

We are an equal opportunity employer, driven by our values of Creating Meaningful Moments, Being One Team, and Achieving Extraordinary Outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

#ArmstrongCollective

Apply About employer

More about this job

Responsibilities

The Senior Manager is responsible for the strategy, governance, and delivery of all guest-facing communications across the enterprise. They lead a high-performing team to ensure consistent, brand-aligned messaging throughout the entire guest journey while managing operational communications and service recovery.

Requirements

Candidates must have over 8 years of experience in guest communications or customer experience, with at least 5 years in a leadership role. A degree in a relevant field and proficiency in CRM or marketing automation platforms like Salesforce Marketing Cloud are required.

Skills

Guest communication strategy
Content development
Team leadership
Stakeholder management
Project management
Change management
Data analysis
CRM
Marketing automation
Service recovery
Governance
Strategic planning
Performance measurement
Cross-functional collaboration
Problem-solving
Communication

Benefits

Discretionary bonus program
Retirement savings matching
Travel benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Communication
Content Strategy
Customer Experience
Governance
Salesforce Marketing Cloud
CRM
Marketing Automation
Project Management
Change Management
KPIs
Service Recovery
Hospitality
Tourism
Travel
Operational Excellence
Stakeholder Engagement
Data Analytics
Team Leadership
Strategic Planning
Multi-channel Communication

Report this job