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Added 19 mins ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
Provide updates to Superintendent on additional tasks required (Field Work Instructions-FWI) and Contract Change Orders (CCO) to complete the project, along with impact to schedule and…
Added 49 mins ago
SA
Sr Network Engineer
S&S Activewear
Burlington, ON
- Full-time
Own enterprise architecture and standards for addressing, segmentation, routing, quality of service, secure access, and network modernization across distribution centers and offices.
Added 49 mins ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Strong ITIL process mastery (Incident, Problem, Change, and Service Request Management).
Added 2 hours ago
SB
IT Network Field Engineer (L1)
Sharp Brains
Tiverton, ON
- Contract
Previous experience as a Network Technician, Field Technician, IT Technician, or Field Service Technician.
Added 2 hours ago
A
Ingénieur Qualité Fournisseurs / Supplier Quality Engineer
Actalent
MB · Saint-Laurent, MB
- $40 to $60 CAD / hour
- Contract
We are seeking a Quality Assurance Engineer who will be responsible for evaluating and managing supplier quality systems. The role involves maintaining and improving processes for the…
Added 2 hours ago
HR
Data & Business Intelligence (BI) Analyst
Hopewell Residential
Calgary, AB
- Full-time
…operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our ESG practices,…
Added 3 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: The IMS Production Support L3 Engineer is responsible for ensuring the stability, availability, and performance of applications across AMS, Cloudera, and on-premises…
Added 3 hours ago
AE
Electrical Engineer
Acero Engineering
Calgary, AB
- $40 to $50 CAD / hour
- Full-time
Minimum of 4 - 8 years as an “Electrical Engineer-in-Training” in Oil and Gas Facilities in Western Canada. Co-operative work experience (including field-based) is an asset
Added 3 hours ago
LC
Sr Process Specialist/Engineer
LNG Canada
Calgary, AB
- Full-time
Added 4 hours ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
…model and developed into a client-facing, full-stack, AI-native engineer embedded directly in delivery…
Added 4 hours ago
R
Senior Quality Engineer
RBC
Toronto, ON
- Full-time
Application Quality Engineering & Core Service Support
Added 4 hours ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
…manager partners with Product Management and the Principal Engineer to translate strategy into executable plans while establishing an inclusive, accountable, and high-performing engineering…
Added 4 hours ago
Sales Applications Engineer (HVAC)
Oxygen8 Solutions Inc
Vancouver, BC · Toronto, ON
Bachelor’s degree or diploma in Engineering, Engineering Technology, HVAC Technology, or a related technical field, or an equivalent combination of education and relevant experience
Added 4 hours ago
Senior Supervisor Construction
Gibson Energy
Edmonton, AB · Hardisty, AB · AB · Calgary, AB
…maintenance capital programs. You’ll provide leadership to field construction inspectors and contractor teams, oversee contractor EH&S performance, and support projects from development…
Added 4 hours ago
O
Sales Applications Engineer (HVAC)
Oxygen8
Vancouver, BC
- Full-time
Bachelor’s degree or diploma in Engineering, Engineering Technology, HVAC Technology, or a related technical field, or an equivalent combination of education and relevant experience
Added 4 hours ago
O
Sales Applications Engineer (HVAC)
Oxygen8
Toronto, ON
- Full-time
Bachelor’s degree or diploma in Engineering, Engineering Technology, HVAC Technology, or a related technical field, or an equivalent combination of education and relevant experience
Added 4 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 5 hours ago
3
Quality Engineer II
3f003dc7-1976-44db-b5e0-0c1851def895
ON
- $65,000 to $85,000 CAD / year
- Full-time
…continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading…
Added 5 hours ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching…
Added 5 hours ago
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Senior Software Developer In Test - Python Automation Engineer
Telesat
Ottawa, ON
- Contract
…engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite…
Added 5 hours ago
MS
Estimator
Matrix Service
Leduc, AB
- Full-time
5+ years of field and/or office experience including a minimum of 3 years’ experience as an Estimator or a Field Engineer involved with estimating or cost monitoring.
Added 5 hours ago
TC
Full Stack Engineer
Triton Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…the industry’s fastest record checks backed by best-in-class service and an intuitive…
Added 5 hours ago
C
Intermediate Structural Engineer - Buildings
CIMA+
Mississauga, ON
- $92,800 to $127,600 CAD / year
- Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 5 hours ago
C
Intermediate Structural Engineer - Buildings
CIMA+
Mississauga, ON
- $92,800 to $127,600 CAD / year
- Full-time
…With a constant desire to offer our clients the best possible service, we have set up a team of specialists dedicated to high-performance projects to support our clients and design teams…
Added 6 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…

Armstrong Fluid Technology

Lead UX Designer

Toronto, ON, M1L 2P3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business - one that’s changing the world for the better.

The Lead UX Designer at Armstrong owns the customer experience of our next-generation product and solution selection tool, which lets sellers, partners, and customers select, configure, and quote Armstrong products, systems, and full-portfolio solutions. Reporting to the Global Lead, CPQ, PLM and BoM Management, you will set the UX vision and direction for the platform and lead the design team. Working with the product manager, enterprise architect, the platform vendor partner, and sales, customer service, and order-entry leaders across our regions, you will make sure the new tool is simple, fast, and trustworthy for every type of user, and that it becomes a competitive advantage for Armstrong.

This position is based at our SAA office in Toronto, Canada with possible travel to our global operations in the USA, UK, Continental Europe, India, and China.

In addition to annual initiatives, the key accountabilities of this position are:

Set the UX vision, strategy, and standards for the next-generation product and solution selection tool, and own the end-to-end customer experience from sign-in through selection, configuration, and quotation to order submission.
Lead and mentor the UX design team, review its work, and build a strong culture of user-centered design across the development team.
Own the UX research program, define the personas and journey maps for sellers, partners, direct customers, and replacement buyers, and turn research into a prioritized design roadmap with the product manager.
Set the experience principles for moving from individual products to complete systems and full-portfolio solutions, and for persona-based experiences in which information and workflow match the user's role.
Establish and own the design system and content guidelines, including accessibility standards (e.g., WCAG 2.2 AA), aligned with Armstrong's brand and digital properties.
Define the UX requirements and lead the usability assessment in the evaluation and selection of the platform vendor, and decide how far the chosen platform should be configured to meet the target experience.
Set the direction for AI-assisted experiences, such as guided recommendations and automated validation, so they are transparent, explainable, and easy to override.
Define usability and adoption criteria for the region-by-region rollout, and approve the experience as ready for go-live in each region.
Own the experience measures, including task completion, time to quote, error and abandonment rates, and user satisfaction, and lead UX contributions to Net Promoter Score (NPS) and B2Q improvement targets.
Represent UX to senior stakeholders and leadership, and build agreement between business, technology, and vendor partners on experience decisions.

Role Requirements

Education

Bachelor's degree in Human-Computer Interaction, Interaction or Industrial Design, Cognitive Psychology, Computer Science, or a related field. A master's degree in Human-Computer Interaction or a related field is an asset.
Relevant certifications (e.g., Nielsen Norman Group UX Certification or accessibility certification) are an asset.

Experience

Minimum ten years of experience in UX or product design for complex web applications, including at least three years leading the experience of a product end to end and leading or mentoring designers.
Proven experience designing B2B transactional tools such as configure-price-quote (CPQ), product configurators, e-commerce, or ERP/CRM front ends, preferably for engineered or highly configurable products.
Experience leading the UX of a legacy platform replacement, including evaluating or configuring a vendor platform and moving users to it in phases.
Experience designing for multiple user groups across regions and markets; experience in HVAC, building systems, or industrial equipment is an asset.

Skills

Expert in user-centered design and design thinking, from research through interaction, information architecture, and visual design.
Proven ability to build and run a UX research program and to turn findings into strategy and a design roadmap.
Experience building and governing design systems, and advanced skills in design tools (e.g., Figma).
Strong knowledge of accessibility and inclusive design, and enough understanding of front-end and API-driven architectures to work as a peer with architects and developers.
Ability to use product analytics and user feedback (e.g., NPS, task metrics) to measure experience quality and guide investment.
Excellent communication, facilitation, and influencing skills, with the ability to present design rationale to executives, sales, engineers, and customers clearly and concisely.

Personality

Customer-obsessed, with a clear vision of what a great experience looks like.
A natural leader and coach who raises the quality of the team's work.
Able to lead without direct authority and build consensus across functions.
Ability to communicate in an open and authentic manner in all situations.

This posting reflects a new role. Armstrong does not use artificial intelligence tools to support candidate screening and assessment processes.

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More about this job

Responsibilities

The Lead UX Designer will define the UX vision and strategy for the company's next-generation product selection and configuration platform. They will lead and mentor the design team while collaborating with cross-functional stakeholders to ensure a seamless, user-centered experience across global markets.

Requirements

Candidates must have at least ten years of experience in UX or product design for complex web applications, including leadership experience. A bachelor's degree in a relevant field is required, with preference given to those with experience in B2B transactional tools and design systems.

Skills

User-centered design
Design thinking
UX research
Interaction design
Information architecture
Visual design
Figma
Accessibility
Inclusive design
Product design
CPQ
B2B
Design systems
Leadership
Mentoring
Stakeholder management

Visa sponsorship

Not detected in the job text

Keywords

UX Design
Product Design
CPQ
Figma
WCAG 2.2 AA
Accessibility
User Research
Design Systems
B2B
E-commerce
ERP
CRM
HVAC
Industrial Equipment
Interaction Design
Information Architecture
Visual Design
NPS
Design Thinking
API-driven architectures
Product Analytics
User-centered design
Strategy
Leadership
Mentoring
Stakeholder Management
Persona Development
Journey Mapping
Usability Assessment
AI-assisted experiences

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