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Added 8 mins ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
…dynamic financial and marketing kiosks, and our customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated…
Added 8 mins ago
T
Administrator
Tirecraft
Cambridge, ON
- $23 CAD / hour
- Full-time
…Centralized Administrator is also responsible for maintaining digital filing systems and documentation for each assigned store, ensuring consistency, accuracy, and compliance with company…
Added 9 mins ago
BA
Director of Marketing, Events & Community Growth
Boutique Awesome
Longueuil, QC
- Full-time
Experience with trading card games, hobby retail or community building; familiarity with Shopify, Mailchimp or Meta Ads Manager. These are assets, not requirements.
Added 9 mins ago
UR
Information Technology Manager
Universal Realty Group
Halifax, NS
- Full-time
We’re seeking an experienced IT Manager who thrives in a fast-paced environment and is excited to contribute to a growing organization. This position is responsible for providing…
Added 9 mins ago
RT
Sr. Software Developer - Full Stack
Russell Tobin
Toronto, ON
- $90 to $95 CAD / hour
- Contract
Hands-on experience with NextGen Connect (Mirth), HL7 v2 integration, and Ontario digital health standards and provincial services, including the Hospital Report Manager (HRM) Standard,…
Added 23 mins ago
E
Senior Account Manager
Encircle
Kitchener, ON
- Full-time
Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software…
Added 23 mins ago
E
Account Manager
Encircle
Kitchener, ON
- Full-time
2+ years experience in a customer-facing role such as an account executive or account manager
Added 23 mins ago
TP
Gestionnaire, finances de la chaîne d’approvisionnement/Supply Chain Finance & Revenue Manager
Turning Point Brands Canada
Laval, QC
- Full-time
Titre de CPA (obtenu ou en voie d’obtention) et au moins cinq ans d’expérience en finance dans le secteur des biens de consommation, de la distribution ou de la fabrication
Added 23 mins ago
Assistant Manager, Security Operations Centre
Scotiabank
Toronto, ON
…Corporate Security Canada for investigation. The Assistant Manager will triage, evaluate and action incoming requests for service in an appropriate and efficient manner. This role is…
Added 23 mins ago
Product Manager
Scotiabank
Toronto, ON
A minimum of a bachelor’s degree or equivalent experience is required.
Added 23 mins ago
R
Assistant Branch Manager
RBC
Prince George, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 23 mins ago
R
Senior Relationship Manager, Retail Financial Services
RBC
Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…
Added 23 mins ago
PF
Kroll Workflow Support Trainer
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
…you will play a key part in ensuring a smooth transition to digital processes by equipping pharmacy teams with the skills and confidence to use Kroll effectively in a paperless…
Added 38 mins ago
T
Personal Banking Associate (Part time, 18.75h)- Jean-Talon & Querbes
TD
Montreal, QC
- Part-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 38 mins ago
T
Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 38 mins ago
T
Personal Banking Associate Trainee
TD
Bowmanville, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 38 mins ago
T
Personal Banking Associate Trainee (North York, Central Toronto) - Current and Future Opportunities
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 38 mins ago
AG
Assistant Store Manager
ADI Global
Toronto, ON
- $63,524 to $105,873 CAD / year
- Full-time
…With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and…
Added 38 mins ago
M
Manager, Regional Product Management (Security Solutions)
Mastercard
Toronto, ON
- Full-time
Previous experience working with large and emerging financial services organizations, technology companies, service providers, processors, and/or digital platform partners.
Added 38 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
The team is entering an important next stage of its evolution. We are strengthening a digital-first, human-enabled service model that improves first-contact resolution, builds customer…
Added 38 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
The team is entering an important next stage of its evolution. We are strengthening a digital-first, human-enabled service model that improves first-contact resolution, builds customer…
Added 38 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
- Full-time
- Remote
The team is entering an important next stage of its evolution. We are strengthening a digital-first, human-enabled service model that improves first-contact resolution, builds customer…
Added 38 mins ago
Project Coordinator, Bell Media
Bell
Vancouver, BC
…Coordinator will oversee the booking and day to day management of digital ad campaigns, with direct input from sales representatives and the Digital Account…
Added 38 mins ago
Building Patrol (Casual) - Library
University of Toronto
Toronto, ON
…boastsimpressive holdings of archival material and substantial digital collections, securely preserved in the libraries' data centre. The staff at UTL are integral to the academicand…
Added 38 mins ago
NB
Wealth Associate
National Bank of Canada
Victoria, BC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…

Armstrong Fluid Technology

Lead UX Designer

Toronto, ON, M1L 2P3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business - one that’s changing the world for the better.

The Lead UX Designer at Armstrong owns the customer experience of our next-generation product and solution selection tool, which lets sellers, partners, and customers select, configure, and quote Armstrong products, systems, and full-portfolio solutions. Reporting to the Global Lead, CPQ, PLM and BoM Management, you will set the UX vision and direction for the platform and lead the design team. Working with the product manager, enterprise architect, the platform vendor partner, and sales, customer service, and order-entry leaders across our regions, you will make sure the new tool is simple, fast, and trustworthy for every type of user, and that it becomes a competitive advantage for Armstrong.

This position is based at our SAA office in Toronto, Canada with possible travel to our global operations in the USA, UK, Continental Europe, India, and China.

In addition to annual initiatives, the key accountabilities of this position are:

Set the UX vision, strategy, and standards for the next-generation product and solution selection tool, and own the end-to-end customer experience from sign-in through selection, configuration, and quotation to order submission.
Lead and mentor the UX design team, review its work, and build a strong culture of user-centered design across the development team.
Own the UX research program, define the personas and journey maps for sellers, partners, direct customers, and replacement buyers, and turn research into a prioritized design roadmap with the product manager.
Set the experience principles for moving from individual products to complete systems and full-portfolio solutions, and for persona-based experiences in which information and workflow match the user's role.
Establish and own the design system and content guidelines, including accessibility standards (e.g., WCAG 2.2 AA), aligned with Armstrong's brand and digital properties.
Define the UX requirements and lead the usability assessment in the evaluation and selection of the platform vendor, and decide how far the chosen platform should be configured to meet the target experience.
Set the direction for AI-assisted experiences, such as guided recommendations and automated validation, so they are transparent, explainable, and easy to override.
Define usability and adoption criteria for the region-by-region rollout, and approve the experience as ready for go-live in each region.
Own the experience measures, including task completion, time to quote, error and abandonment rates, and user satisfaction, and lead UX contributions to Net Promoter Score (NPS) and B2Q improvement targets.
Represent UX to senior stakeholders and leadership, and build agreement between business, technology, and vendor partners on experience decisions.

Role Requirements

Education

Bachelor's degree in Human-Computer Interaction, Interaction or Industrial Design, Cognitive Psychology, Computer Science, or a related field. A master's degree in Human-Computer Interaction or a related field is an asset.
Relevant certifications (e.g., Nielsen Norman Group UX Certification or accessibility certification) are an asset.

Experience

Minimum ten years of experience in UX or product design for complex web applications, including at least three years leading the experience of a product end to end and leading or mentoring designers.
Proven experience designing B2B transactional tools such as configure-price-quote (CPQ), product configurators, e-commerce, or ERP/CRM front ends, preferably for engineered or highly configurable products.
Experience leading the UX of a legacy platform replacement, including evaluating or configuring a vendor platform and moving users to it in phases.
Experience designing for multiple user groups across regions and markets; experience in HVAC, building systems, or industrial equipment is an asset.

Skills

Expert in user-centered design and design thinking, from research through interaction, information architecture, and visual design.
Proven ability to build and run a UX research program and to turn findings into strategy and a design roadmap.
Experience building and governing design systems, and advanced skills in design tools (e.g., Figma).
Strong knowledge of accessibility and inclusive design, and enough understanding of front-end and API-driven architectures to work as a peer with architects and developers.
Ability to use product analytics and user feedback (e.g., NPS, task metrics) to measure experience quality and guide investment.
Excellent communication, facilitation, and influencing skills, with the ability to present design rationale to executives, sales, engineers, and customers clearly and concisely.

Personality

Customer-obsessed, with a clear vision of what a great experience looks like.
A natural leader and coach who raises the quality of the team's work.
Able to lead without direct authority and build consensus across functions.
Ability to communicate in an open and authentic manner in all situations.

This posting reflects a new role. Armstrong does not use artificial intelligence tools to support candidate screening and assessment processes.

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More about this job

Responsibilities

The Lead UX Designer will define the UX vision and strategy for the company's next-generation product selection and configuration platform. They will lead and mentor the design team while collaborating with cross-functional stakeholders to ensure a seamless, user-centered experience across global markets.

Requirements

Candidates must have at least ten years of experience in UX or product design for complex web applications, including leadership experience. A bachelor's degree in a relevant field is required, with preference given to those with experience in B2B transactional tools and design systems.

Skills

User-centered design
Design thinking
UX research
Interaction design
Information architecture
Visual design
Figma
Accessibility
Inclusive design
Product design
CPQ
B2B
Design systems
Leadership
Mentoring
Stakeholder management

Visa sponsorship

Not detected in the job text

Keywords

UX Design
Product Design
CPQ
Figma
WCAG 2.2 AA
Accessibility
User Research
Design Systems
B2B
E-commerce
ERP
CRM
HVAC
Industrial Equipment
Interaction Design
Information Architecture
Visual Design
NPS
Design Thinking
API-driven architectures
Product Analytics
User-centered design
Strategy
Leadership
Mentoring
Stakeholder Management
Persona Development
Journey Mapping
Usability Assessment
AI-assisted experiences

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