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Added 1 month ago
Customer Service Engineer/Field Service Technician (Copier/Printer Repair)
Peak Technologies
Montreal, QC
Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry.
Added 5 days ago
Reliability Engineer
Finning
Edmonton, AB
Full-time
The Reliability Engineer provides technical leadership to improve fleet performance and support business objectives through asset management, reliability analysis, and maintenance…
Added 1 day ago
Parts Technician
Certified Sales and Rentals
Saskatoon, SK
Full-time
Certified Sales & Rentals is growing, and we're on the lookout for a passionate, detail-driven Parts Technician, whose primary responsibilities are sourcing and purchasing all mechanical…
Added 2 days ago
Civil Technician
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
Post-secondary education in Civil Engineering Technician/Technology or related field (Mining/Civil/Mechanical), preferred;
Added 2 days ago
Technician, Building SysTS8-ENG-BldSE E
Apotex
Toronto, ON · Etobicoke, ON
$72,284.85 to $101,198.79 CAD / year
Trade certification in appropriate field (licensed millwright, refrigeration mechanic, industrial electrician, gas technician (G2)) required.
Added 3 days ago
Electronics Technician for Devices and Systems – Focus on Repairs and Maintenance
NDT Global Group
Leduc, AB
Completed training in the field of electronics (e.g., electronics technician for devices and systems, electrical engineer, mechatronics technician)
Added 2 days ago
Lead Audio Visual Technician
Microserve
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Full-time
Microserve is looking for a Lead Audio Visual (AV) Technician to join our team in Edmonton, AB. If you are locally based or willing to relocate, this a great opportunity since our…
Added 2 months ago
Two Way Radio Communications Service Technician
Ptp Telecommunications
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$26.06 CAD / hour
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2-3 years of relevant work experience as a Field Service Technician, Telecommunications Engineer, or equivalent role
Added 10 days ago
Scaffolding & Temporary Works CAD Technician
Matakana Scaffolding Inc
Burnaby, BC
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…top-quality products backed by honest, reliable, and personalized…
Added 4 days ago
Inspector (Specialist) 3 (Boiler and Pressure Equipment)
The Government of Nova Scotia
Halifax, NS
Certified Engineering Technologist or Technician with a background in the mechanical engineering field;
Added 4 days ago
Project Leader, Zero Emissions Mobility (Strategy)
City of Mississauga
Mississauga, ON
Full-time
…Engineering Technicians and Technologists) as a Certified Engineering Technician or Technologist and/or eligible to obtain Certification or a Professional Engineer (P.Eng.) designation from…
Added 4 days ago
Electrical Field Services Technician
Sunbelt Solomon
Grande Prairie, AB
Full-time
3+ years' experience as an Electrical Technologist / Field Technician / Power System Electrician / Electrical Engineer
Added 4 days ago
Field Service Technician I - Lethbridge, AB
NCR Corporation
AB · ALBERTA VIRTUAL
Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 4 days ago
Field Service Technician I - Brandon, MB
NCR Corporation
MB · MANITOBA VIRTUAL
Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 4 days ago
Field Service Technician I - Grand Prairie, AB
NCR Corporation
AB · ALBERTA VIRTUAL
Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 12 days ago
Field Service Engineer Québec
DiaSorin
Mississauga, ON
$85,000 to $100,000 CAD / year
The Field Service Engineer Québec provides field service to customers throughout the Province of Québec territory with regards to preventative maintenance, retrofit installation,…
Added 5 days ago
Technical Support Supervisor
Armstrong Fluid Technology
Toronto, ON
Full-time
…teams, managing case triage and escalation, supporting technical service systems, and ensuring consistent execution of troubleshooting workflows and best practices. The successful candidate…
Added 5 days ago
Field Service Tech I
JetPay now NCR Payment Solutions
Medicine Hat, AB
$22.35 to $24.43 CAD / hour
Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 5 days ago
Field Service Tech I
JetPay now NCR Payment Solutions
Lethbridge, AB
$22.35 to $24.43 CAD / hour
Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 5 days ago
Field Service Tech I
JetPay now NCR Payment Solutions
Brandon, MB
$22.35 to $24.43 CAD / hour
Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 6 days ago
Technical Support Supervisor
Armstrong Fluid Technology
Toronto, ON
Full-time
…teams, managing case triage and escalation, supporting technical service systems, and ensuring consistent execution of troubleshooting workflows and best practices. The successful candidate…
Added 5 days ago
Field Service Tech I
JetPay now NCR Payment Solutions
Grande Prairie, AB
$22.35 to $24.43 CAD / hour
Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 6 days ago
Infrastructure Inspection Technician
EnGlobe Corp.
Calgary, AB · Edmonton, AB · Nanaimo, BC · Victoria, BC
Full-time
The Infrastructure Inspection Technician conducts field inspections and collects critical asset condition data used to support powerline transmission tower corrosion assessments,…
Added 6 days ago
Civil Engineering Technologist
EnGlobe Corp.
Edmundston, NB
Full-time
Perform field inspections, construction reviews, site visits, and construction administration activities as required;
Added 6 days ago
Life Cycle Materiel Manager - Naval Architect Technologist Malahat, BC
Thales
Mill Bay, BC
Full-time
Thales Canada is looking for a Naval Architect Technologist / Life Cycle and Materiel Manager (LCMM) to support its Non-Combatant In-Service Support Programs for the Royal Canadian Navy.

Armstrong Fluid Technology

Technical Support Supervisor

Toronto, ON, M1L 2P3, Canada

Job type: Full-time
Posting language: English
Posted: Sep 14, 2026

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Original job description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges. Technical Support Supervisor reports to the Global Service Excellence Leader and is responsible for the day-to-day supervision, coordination, and execution of technical support operations to support Armstrong Fluid Technology’s commitment to delivering a high-quality customer experience.

This is a hands-on, technically focused role, responsible for supervising technical support teams, managing case triage and escalation, supporting technical service systems, and ensuring consistent execution of troubleshooting workflows and best practices. The successful candidate will be technically strong, highly organized, and an effective communicator, with the ability to collaborate across manufacturing, product management, engineering, sales, field service teams, and external service partners.

Key Accountabilities

Supervise Technical Support operations, ensuring timely, accurate, and consistent resolution of technical inquiries and service issues
Coordinate and support Level 1 / Level 2 Technical Support teams, including case assignment, prioritization, escalation, and workload balancing
Ensure technical support teams follow defined troubleshooting workflows, standard operating procedures, and knowledge-base guidelines
Monitor and report on technical support KPIs such as response time, backlog, first-contact resolution, escalation rate, and customer satisfaction; escalate risks as required
Support the daily use of technical service systems including CRM, ERP, Asset Management tools, case management platforms, and reporting dashboards
Provide technical input and service readiness support for new products, product changes, and new service offerings
Support installed base and asset data accuracy by ensuring correct technical data capture during case handling and coordination with field teams and partners
Collaborate with Product Management, Engineering, Operations, and IT to maintain accurate product, documentation, and lifecycle data
Assist Service Marketing with execution and technical support of Lifecycle Management, retrofit, and performance-based service offerings
Supervise and coordinate technical triage activities for field service requests, startups, commissioning, and complex troubleshooting cases
Assist with warranty triage, root cause documentation, and failure analysis, escalating complex or high-risk cases to management as needed
Support legal, compliance, and quality teams by providing technical documentation, case histories, and product performance data
Monitor and support service partner technical performance, ensuring alignment with national support standards and escalation protocols

Experience

3-5 years of experience in HVAC technical support, service engineering, or service operations
Prior experience in a Technical Support Supervisor, Lead Technician, or Senior Technical Specialist role preferred
Strong technical knowledge of HVAC equipment, hydronic systems, controls, startups, and troubleshooting workflows
Exposure to Energy Services, retrofits, performance-based service contracts, or lifecycle services is an asset
Experience working cross-functionally with Sales, Field Service, Engineering, Operations, and Product teams
Hands-on experience with CRM, ERP, Asset Management, and case management systems
Ability to read and interpret construction drawings, layouts, and electrical/hydraulic schematics
Strong communication skills with the ability to support customers, service partners, and internal teams through complex technical issues

Education

University degree, college diploma, or CET designation in Mechanical Engineering, Electrical Engineering, or a related technical field
3–5 years of technical support or service engineering experience required
Professional Engineer (P.Eng.) designation is an asset, but not required for this role

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More about this job

Responsibilities

The Technical Support Supervisor is responsible for the daily supervision and coordination of technical support operations to ensure high-quality customer service. This role involves managing case triage, supporting technical service systems, and ensuring consistent execution of troubleshooting workflows across various internal and external teams.

Requirements

Candidates must have 3-5 years of experience in HVAC technical support or service operations and possess strong technical knowledge of hydronic systems and controls. A university degree, college diploma, or CET designation in Mechanical or Electrical Engineering is required for this position.

Skills

HVAC technical support
Service engineering
Hydronic systems
Troubleshooting
CRM
ERP
Asset management
Technical triage
Case management
Construction drawings
Electrical schematics
Hydraulic schematics
Team supervision
KPI reporting
Lifecycle management
Communication

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Hydronic systems
Technical support
Service engineering
CRM
ERP
Asset management
Troubleshooting
Mechanical engineering
Electrical engineering
Commissioning
Startups
Lifecycle management
Retrofit
Performance-based service
KPI
Case management
Technical triage
Warranty
Root cause analysis
Compliance
Quality assurance
Construction drawings
Electrical schematics
Hydraulic schematics
Product management
Field service
Service marketing
CET designation
P.Eng

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