Jobs in Canada

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Added 1 month ago
F
Reliability Engineer
Finning
Edmonton, AB
- Full-time
The Reliability Engineer provides technical leadership to improve fleet performance and support business objectives through asset management, reliability analysis, and maintenance…
Added 1 month ago
AF
Technical Support Supervisor
Armstrong Fluid Technology
Toronto, ON
- Full-time
…teams, managing case triage and escalation, supporting technical service systems, and ensuring consistent execution of troubleshooting workflows and best practices. The successful candidate…
Added 1 month ago
JN
Field Service Tech I
JetPay now NCR Payment Solutions
Medicine Hat, AB
- $22.35 to $24.43 CAD / hour
- Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 1 month ago
JN
Field Service Tech I
JetPay now NCR Payment Solutions
Lethbridge, AB
- $22.35 to $24.43 CAD / hour
- Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 1 month ago
JN
Field Service Tech I
JetPay now NCR Payment Solutions
Brandon, MB
- $22.35 to $24.43 CAD / hour
- Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 1 month ago
AF
Technical Support Supervisor
Armstrong Fluid Technology
Toronto, ON
- Full-time
…teams, managing case triage and escalation, supporting technical service systems, and ensuring consistent execution of troubleshooting workflows and best practices. The successful candidate…
Added 1 month ago
JN
Field Service Tech I
JetPay now NCR Payment Solutions
Grande Prairie, AB
- $22.35 to $24.43 CAD / hour
- Full-time
Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field? Are you tech savvy with a good mechanical aptitude and feel your skills are…
Added 1 month ago
EC
Infrastructure Inspection Technician
EnGlobe Corp.
Calgary, AB · Edmonton, AB · Nanaimo, BC · Victoria, BC
- Full-time
The Infrastructure Inspection Technician conducts field inspections and collects critical asset condition data used to support powerline transmission tower corrosion assessments,…
Added 1 month ago
EC
Civil Engineering Technologist
EnGlobe Corp.
Edmundston, NB
- Full-time
Perform field inspections, construction reviews, site visits, and construction administration activities as required;
Added 1 month ago
T
Life Cycle Materiel Manager - Naval Architect Technologist Malahat, BC
Thales
Mill Bay, BC
- Full-time
Thales Canada is looking for a Naval Architect Technologist / Life Cycle and Materiel Manager (LCMM) to support its Non-Combatant In-Service Support Programs for the Royal Canadian Navy.
Added 1 month ago
E
Infrastructure Inspection Technician
Englobe
Calgary, AB
- Full-time
The Infrastructure Inspection Technician conducts field inspections and collects critical asset condition data used to support powerline transmission tower corrosion assessments,…
Added 1 month ago
E
Infrastructure Inspection Technician
Englobe
Edmonton, AB
- Full-time
The Infrastructure Inspection Technician conducts field inspections and collects critical asset condition data used to support powerline transmission tower corrosion assessments,…
Added 1 month ago
E
Infrastructure Inspection Technician
Englobe
Victoria, BC
- Full-time
The Infrastructure Inspection Technician conducts field inspections and collects critical asset condition data used to support powerline transmission tower corrosion assessments,…
Added 1 month ago
E
Infrastructure Inspection Technician
Englobe
Victoria, BC
- Full-time
The Infrastructure Inspection Technician conducts field inspections and collects critical asset condition data used to support powerline transmission tower corrosion assessments,…
Added 1 month ago
E
Infrastructure Inspection Technician
Englobe
Nanaimo, BC
- Full-time
The Infrastructure Inspection Technician conducts field inspections and collects critical asset condition data used to support powerline transmission tower corrosion assessments,…
Added 1 month ago
SI
New Grad P&C Field Engineer - 1
Shermco Industries, Inc.
Burnaby, BC
- $40 to $70 CAD / hour
- Full-time
Power Your FutureAs a New Grad P&C Field Engineer at Shermco Industries, you will be joining a company that not only prioritizes technical excellence but also embodies a culture of…
Added 1 month ago
H
Assistant Operations Manager
Hines
Calgary, AB
- Other
…to building operations staff, contractors, consultants, and service providers while assisting in the management of building systems, life safety programs, preventative maintenance…
Added 1 month ago
PI
Commissioning Engineer
Pack-Smart Inc.
Concord, ON
- $40 to $45 CAD / hour
- Full-time
Job title: Field-Service Technician (Commissioners) – Be the product owner of high speed and precision automated equipment
Added 1 month ago
E
Project Coordinator, Building Science
Englobe
Toronto, ON · Etobicoke, ON
- Full-time
…while helping maintain Englobe’s high standards for quality, service and safety. Boldness, innovation and collaboration are an integral part of our daily…
Added 3 months ago
EC
Indoor Air Quality Technician
EnGlobe Corp.
Ottawa, ON
- Full-time
As an Indoor Air Quality Technician, you will support Englobe’s Hygiene, Health & Safety team by conducting field assessments, collecting samples, performing inspections, and contributing…
Added 1 month ago
V
Production Excellence Specialist (Engineer)
Vale
Canada
- Full-time
We are currently seeking a Production Excellence Engineer to join our Production Operations team in Long Harbour.
Added 1 month ago
Draftsperson 3 - Engineering Drafting
Capital Regional District
Victoria, BC
…software (CAD). The Draftsperson 3 works directly with the Design Engineer and/or the Senior Engineering Technician and requires accuracy, thoroughness, and the ability to deal with change.…
Added 1 month ago
AH
Aircraft Structures AME
Airbus Helicopters
Fort Erie, ON
- Full-time
Complete field service repairs for customer owned aircraft as required by AHCA.
Added 2 months ago
TT
Building Automation Technician
Trane Technologies
Montreal, QC
- Full-time
…driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable…
Added 1 month ago
NC
Field Service Technician I - Sept-Îles, QB
NCR Corporation
Quebec, QC
- Full-time
Are you a field technician, field engineer, or service technician? Are you looking to start a career in this field?

Armstrong Fluid Technology

Technical Support Supervisor

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges. Technical Support Supervisor reports to the Global Service Excellence Leader and is responsible for the day-to-day supervision, coordination, and execution of technical support operations to support Armstrong Fluid Technology’s commitment to delivering a high-quality customer experience.

This is a hands-on, technically focused role, responsible for supervising technical support teams, managing case triage and escalation, supporting technical service systems, and ensuring consistent execution of troubleshooting workflows and best practices. The successful candidate will be technically strong, highly organized, and an effective communicator, with the ability to collaborate across manufacturing, product management, engineering, sales, field service teams, and external service partners.

Key Accountabilities

Supervise Technical Support operations, ensuring timely, accurate, and consistent resolution of technical inquiries and service issues
Coordinate and support Level 1 / Level 2 Technical Support teams, including case assignment, prioritization, escalation, and workload balancing
Ensure technical support teams follow defined troubleshooting workflows, standard operating procedures, and knowledge-base guidelines
Monitor and report on technical support KPIs such as response time, backlog, first-contact resolution, escalation rate, and customer satisfaction; escalate risks as required
Support the daily use of technical service systems including CRM, ERP, Asset Management tools, case management platforms, and reporting dashboards
Provide technical input and service readiness support for new products, product changes, and new service offerings
Support installed base and asset data accuracy by ensuring correct technical data capture during case handling and coordination with field teams and partners
Collaborate with Product Management, Engineering, Operations, and IT to maintain accurate product, documentation, and lifecycle data
Assist Service Marketing with execution and technical support of Lifecycle Management, retrofit, and performance-based service offerings
Supervise and coordinate technical triage activities for field service requests, startups, commissioning, and complex troubleshooting cases
Assist with warranty triage, root cause documentation, and failure analysis, escalating complex or high-risk cases to management as needed
Support legal, compliance, and quality teams by providing technical documentation, case histories, and product performance data
Monitor and support service partner technical performance, ensuring alignment with national support standards and escalation protocols

Experience

3-5 years of experience in HVAC technical support, service engineering, or service operations
Prior experience in a Technical Support Supervisor, Lead Technician, or Senior Technical Specialist role preferred
Strong technical knowledge of HVAC equipment, hydronic systems, controls, startups, and troubleshooting workflows
Exposure to Energy Services, retrofits, performance-based service contracts, or lifecycle services is an asset
Experience working cross-functionally with Sales, Field Service, Engineering, Operations, and Product teams
Hands-on experience with CRM, ERP, Asset Management, and case management systems
Ability to read and interpret construction drawings, layouts, and electrical/hydraulic schematics
Strong communication skills with the ability to support customers, service partners, and internal teams through complex technical issues

Education

University degree, college diploma, or CET designation in Mechanical Engineering, Electrical Engineering, or a related technical field
3–5 years of technical support or service engineering experience required
Professional Engineer (P.Eng.) designation is an asset, but not required for this role

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More about this job

Responsibilities

Supervise day-to-day technical support operations, including case triage, escalation, and workload balancing for Level 1 and Level 2 teams. Collaborate cross-functionally to ensure accurate product documentation and high-quality customer experience through consistent troubleshooting workflows.

Requirements

Requires 3-5 years of experience in HVAC technical support or service engineering with a degree or diploma in Mechanical or Electrical Engineering. Must be proficient in reading technical schematics and using CRM/ERP systems to manage service data.

Skills

HVAC Technical Support
Service Operations
Case Management
Troubleshooting Workflows
CRM
ERP
Asset Management
Hydronic Systems
Electrical Schematics
Hydraulic Schematics
KPI Monitoring
Root Cause Analysis
Cross-functional Collaboration
Technical Triage
Lifecycle Management
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Hydronic Systems
Controls
Service Engineering
CRM
ERP
Asset Management
P.Eng
Mechanical Engineering
Electrical Engineering
Root Cause Analysis
Lifecycle Management
Technical Support
Case Management
Industrial Machinery Manufacturing
Field Service
Commissioning
Technical Triage
KPIs
Retrofits

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