Jobs in Canada

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Added 1 month ago
PA
Plant Controls Engineer
Piston Automotive
Mississauga, ON
- Full-time
The Plant Controls Engineer plays a crucial role in maintaining, optimizing, and troubleshooting the control systems essential to production processes within the manufacturing facility.…
Added 1 month ago
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Sr Analyst, DevOps
Brookfield
Toronto, ON
- Full-time
Build reliable, scalable data pipelines to ingest, transform & validate data – ensuring quality & availability for AI training, inferencing and production workflows
Added 1 month ago
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Manager, Software Engineering
AltaML
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.
Added 2 months ago
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Test Engineer – Guelph, ON Canada
Connect Tech Inc.
Guelph, ON
- Full-time
The Test Engineer is responsible for developing, implementing, and continuously improving our manufacturing test processes used to produce high-quality electronic hardware products.…
Added 1 month ago
A
Manager, Software Engineering
AltaML
Calgary, AB
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.
Added 1 month ago
AF
Offering Specialist – Fire
Armstrong Fluid Technology
Toronto, ON
- Full-time
…brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our…
Added 1 month ago
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Avionics Systems Engineer
TechDoQuest
Montreal, QC
- Contract
This job posting is for an existing, active vacancy and we are looking to hire Avionics Systems Engineer at Montreal, QC (Hybrid), immediately who has strong experience in Develop and…
Added 1 month ago
A
Manager, Software Engineering
AltaML
Edmonton, AB
- Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.
Added 1 month ago
PV
Senior Hardware Engineer
Per Vices Corporation
Toronto, ON
- Full-time
We are looking for a senior hardware engineer to help support the design, manufacturing, testing, and debugging of our Software Defined Radios. This position will see you design and develop…
Added 1 month ago
Lead Mechanical Engineer, Mission Critical Buildings
WSP
Thornhill, ON
…high-performance computing across Canada. As a technical leader and Engineer of Record, you will guide multidisciplinary teams and clients through complex data center projects, advancing…
Added 1 month ago
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Ingénieur(e) en simulation et essais – HVDC/ Simulation & Testing Engineer – HVDC
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
Added 1 month ago
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Senior Full-Stack Engineer, Internal Applications
Cohere
Remote, Canada
- $215,000 to $310,000 CAD / year
- Full-time
- Remote
As a Full-Stack Software Engineer on the Internal Applications team, you will:
Added 1 month ago
Senior Software Engineer
Zynga
Toronto, ON
The Senior Software Engineer on the Ad Monetization team is responsible for bringing interactive advertising experiences to life (such as mini-games, surveys, and more) by transforming…
Added 1 month ago
Senior Mobile Programmer
Epic Games
Montreal, QC
The Fortnite Technology Team is looking for an experienced Mobile Platform Engineer passionate about creating world-class, industry leading game engine technologies, targeting the full…
Added 1 month ago
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Senior Fuel Engineering Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 1 month ago
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Senior Core Java Engineer
J&M Group
Montreal, QC
- Contract
We are seeking a Senior Core Java Engineer to design, develop, and support high-performance, scalable enterprise applications. The ideal candidate will have strong expertise in Core Java,…
Added 1 month ago
AF
Technical Support Supervisor
Armstrong Fluid Technology
Toronto, ON
- Full-time
3–5 years of technical support or service engineering experience required
Added 1 month ago
RC
Senior Electrical Engineer
Randstad Canada
Fort Saskatchewan, AB
- Full-time
Reporting to the Electrical Engineer Lead, the Electrical Engineer plays a pivotal role in maximizing the availability and reliability of our clients refinery electrical power systems. This…
Added 1 month ago
Principal Consultant, GenAI
Lovelytics
Toronto, ON
We’re looking for a GenAI Engineer who's already taken GenAI from concept to production on Databricks. Joining our GenAI practice means you’ll design and deploy solutions that work in the…
Added 2 months ago
OP
Staff Software Engineer
Open People Network (OPN)
Toronto, ON
- Full-time
…down on your own: UI behavior, API contracts, domain logic, data model, and infrastructure. This is the person who hears a feature description and immediately sees the full technical…
Added 1 month ago
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Prompt Engineer - Early Career (Canada)
Jobright.ai
Canada
- Full-time
…job search process. They are seeking an early-career Prompt Engineer to craft and evaluate prompts that enhance the performance of AI outputs across user-facing…
Added 1 month ago
J
AI Engineer, Mid Level
Jobright.ai
Canada
- Full-time
…and helps users find better job outcomes. The Mid-Level AI Engineer designs, builds, evaluates, deploys, and operates machine learning and generative AI capabilities, including…
Added 1 month ago
A
Technical Shift Lead
AtkinsRéalis
Mississauga, ON
- Full-time
Must have experience working in a nuclear environment
Added 1 month ago
A
Senior Fuel Engineering Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 1 month ago
T
SAP Customer Solution Director
Talan
Montreal, QC
- $170,000 to $220,000 CAD / year
- Full-time
Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

Armstrong Fluid Technology

Technical Support Supervisor

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

Original job description

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges. Technical Support Supervisor reports to the Global Service Excellence Leader and is responsible for the day-to-day supervision, coordination, and execution of technical support operations to support Armstrong Fluid Technology’s commitment to delivering a high-quality customer experience.

This is a hands-on, technically focused role, responsible for supervising technical support teams, managing case triage and escalation, supporting technical service systems, and ensuring consistent execution of troubleshooting workflows and best practices. The successful candidate will be technically strong, highly organized, and an effective communicator, with the ability to collaborate across manufacturing, product management, engineering, sales, field service teams, and external service partners.

Key Accountabilities

Supervise Technical Support operations, ensuring timely, accurate, and consistent resolution of technical inquiries and service issues
Coordinate and support Level 1 / Level 2 Technical Support teams, including case assignment, prioritization, escalation, and workload balancing
Ensure technical support teams follow defined troubleshooting workflows, standard operating procedures, and knowledge-base guidelines
Monitor and report on technical support KPIs such as response time, backlog, first-contact resolution, escalation rate, and customer satisfaction; escalate risks as required
Support the daily use of technical service systems including CRM, ERP, Asset Management tools, case management platforms, and reporting dashboards
Provide technical input and service readiness support for new products, product changes, and new service offerings
Support installed base and asset data accuracy by ensuring correct technical data capture during case handling and coordination with field teams and partners
Collaborate with Product Management, Engineering, Operations, and IT to maintain accurate product, documentation, and lifecycle data
Assist Service Marketing with execution and technical support of Lifecycle Management, retrofit, and performance-based service offerings
Supervise and coordinate technical triage activities for field service requests, startups, commissioning, and complex troubleshooting cases
Assist with warranty triage, root cause documentation, and failure analysis, escalating complex or high-risk cases to management as needed
Support legal, compliance, and quality teams by providing technical documentation, case histories, and product performance data
Monitor and support service partner technical performance, ensuring alignment with national support standards and escalation protocols

Experience

3-5 years of experience in HVAC technical support, service engineering, or service operations
Prior experience in a Technical Support Supervisor, Lead Technician, or Senior Technical Specialist role preferred
Strong technical knowledge of HVAC equipment, hydronic systems, controls, startups, and troubleshooting workflows
Exposure to Energy Services, retrofits, performance-based service contracts, or lifecycle services is an asset
Experience working cross-functionally with Sales, Field Service, Engineering, Operations, and Product teams
Hands-on experience with CRM, ERP, Asset Management, and case management systems
Ability to read and interpret construction drawings, layouts, and electrical/hydraulic schematics
Strong communication skills with the ability to support customers, service partners, and internal teams through complex technical issues

Education

University degree, college diploma, or CET designation in Mechanical Engineering, Electrical Engineering, or a related technical field
3–5 years of technical support or service engineering experience required
Professional Engineer (P.Eng.) designation is an asset, but not required for this role

Apply on LinkedIn About employer

More about this job

Responsibilities

Supervise day-to-day technical support operations, including case triage, escalation, and workload balancing for Level 1 and Level 2 teams. Collaborate cross-functionally to ensure accurate product documentation and high-quality customer experience through consistent troubleshooting workflows.

Requirements

Requires 3-5 years of experience in HVAC technical support or service engineering with a degree or diploma in Mechanical or Electrical Engineering. Must be proficient in reading technical schematics and using CRM/ERP systems to manage service data.

Skills

HVAC Technical Support
Service Operations
Case Management
Troubleshooting Workflows
CRM
ERP
Asset Management
Hydronic Systems
Electrical Schematics
Hydraulic Schematics
KPI Monitoring
Root Cause Analysis
Cross-functional Collaboration
Technical Triage
Lifecycle Management
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Hydronic Systems
Controls
Service Engineering
CRM
ERP
Asset Management
P.Eng
Mechanical Engineering
Electrical Engineering
Root Cause Analysis
Lifecycle Management
Technical Support
Case Management
Industrial Machinery Manufacturing
Field Service
Commissioning
Technical Triage
KPIs
Retrofits

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Work requirements

Jobs in Canada