Client Care Assistant
- London, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Salary
Temple Fortune, Barnet, London, City of
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As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. The successful candidate will have exceptional customer service skills and will have preferably worked on reception in a medical setting or similar. It's a 40 hour week, working Monday to Friday on early shifts mostly (9am, - 5:30pm) and some late shifts (11am - 7:30pm). The schedule includes 1 in 4 Saturdays or Sundays at our Hendon 24 hour hospital, with a day off the following week. Bank holiday shifts are shared - expect two or three a year (also at Hendon 24 hour hospital).
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
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Client Care Assistant
- __vacancyopjusttionswidget.opt-Type of Employment__ Full-time
- __vacancyopjusttionswidget.opt-Department__ Client Care Assistant
Temple Fortune, Barnet, London, City of
Apply Shortlist
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. The successful candidate will have exceptional customer service skills and will have preferably worked on reception in a medical setting or similar. It's a 40 hour week, working Monday to Friday on early shifts mostly (9am, - 5:30pm) and some late shifts (11am - 7:30pm). The schedule includes 1 in 4 Saturdays or Sundays at our Hendon 24 hour hospital, with a day off the following week. Bank holiday shifts are shared - expect two or three a year (also at Hendon 24 hour hospital).
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
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Client Care Assistant
- __vacancyopjusttionswidget.opt-Location __ London
More about this job
Responsibilities
Serve as the first point of contact for clients by greeting visitors, answering calls, managing messages, and updating records. Coordinate appointments and the practice diary, triage emergency appointment impacts, support online booking availability, and process repeat prescription requests.
Requirements
Candidates should have excellent client-facing and reception skills, good numeracy, and experience using online appointment booking systems; previous veterinary reception experience is desirable. The role also calls for teamwork, prioritization, composure under pressure, flexibility, and willingness to learn.
Skills
- Customer Service
- Reception Skills
- Client Care
- Numeracy
- Online Appointment Booking Systems
- Prioritization
- Calm Under Pressure
- Flexibility
- Teamwork
- Communication
- Record Management
- Appointment Scheduling
- Triage
- Message Management
- Prescription Request Processing
Benefits
- Health Cash Plan
- 24/7 Counselling and Wellbeing Support
- Life Assurance
- Five Weeks' Annual Leave Plus Bank Holidays
- Additional Annual Leave with Length of Service
- Paid Personal Day Off
- Cycle to Work Scheme
- Season Ticket Loans
- Discounts on Products and Services
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Administrative
Keywords
- Client Care Assistant
- Veterinary Services
- Veterinary Reception
- Reception Duties
- Customer Service
- Client-Facing Care
- Appointment Booking Systems
- Practice Diary Management
- Emergency Appointment Triage
- Client Records
- Online Booking
- Repeat Prescriptions
- Telephone Support
- Message Management
- Teamwork
- Numeracy
- Hendon 24-Hour Hospital