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ARNWOOD VETERINARY CLINICS LIMITED

Operations Support Manager

London, ON, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: Typically 3+ years’ experience in an operations, field management, or multi-site coordination role.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Salary: £38,000 per year

__vacancyopjusttionswidget.opt-Type of Employment__ Full-time
__vacancyopjusttionswidget.opt-Department__ Operations Support Manager

__jobinformationwidget.freetext.LocationText__

Crouch End, London, City of

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Are you looking for your next role within Veterinary?

Here at Medivet, we are looking for an Operations Support Manager to Lead day-to-day clinic operations, ensuring timely resolution of issues and proactive support for our Partners and Lead Vets.

Reporting into the Network Partner this role has no direct line management responsibility, but supports the clinics by maintaining operational excellence, coordinating recruitment and onboarding, resource planning and rotas, management of maintenance issues and ensuring compliance across all assigned clinics.

Working closely with the Network Administrator and wider network team, the Ops Support Manager drives consistency, responsiveness, and high standards across the network. They support local Practice Managers with support from their assigned clinics as required for the 24hr clinics.

The role is field based around Central and North London, working from one of your assigned clinics 5 days a week.

This position works on a rotation (including approximately 1 in 6 weekends), ensuring the network is always covered for any requests over the weekend by at least one Ops Support Manager.

Key Responsibilities

Operational Excellence

Visit each clinic at least fortnightly, acting as the primary contact for clinics, supporting operational queries for Partners and Lead Vets, escalating to Network Partner and Network Director as required.
Support cascade of actionable communications from the centre to the clinics.
Ensure clinic teams are logging complaints and resolving them effectively within 15 days, liaising with Head of Ops Admin as required.
Ensure clinics are holding meetings covering critical topics and effectively communicating as a team.
Support clinics by ensuring transfers are managed effectively between hub & spokes and referral centres.
Escalate risks and opportunities to Network Partner/ Network Director.

Recruitment & Onboarding

Action recruitment requests and organise interviews under the direction of the Partner, Lead Vet, Network Partner and Network Director.
Ensure clinic team are supported with setting up new starters on schedules and training is completed with an excellent onboarding experience.
Coordinate BP launch days and support onboarding activities.

Resource Planning & Rotas

Complete and maintain clinic rotas 6 months in advance, in collaboration with the Network Administrator.
Create and manage ongoing changes to schedules, ensuring the clinics are fully covered, requesting locum cover as required from Network Administrator.
Support Network Administrators in scheduling BH and weekend cover for hubs and runs across network.
Track and process leave requests and absences on Workday, once approved by the Partner or Lead Vet, arranging cover and liaising with Network Administrator to support.
Ensure accurate payroll submission, including outstanding timesheets, approval of locally agreed overtime rates, one-time payments and cross-branch working.
Check Workday dashboard daily for notifications or tasks to be actioned.

Facilities & Maintenance

Support with logging and managing maintenance jobs as required by the clinics.
Support clinics in event of incidents and crisis management, escalating issues to Network Partner/ Director, as required.
Oversee accommodation administration, ensuring smooth operations and issue resolution.

Compliance and Health & Safety

Check H&S actions are completed in time across all assigned clinics, against Evotix records, including:

– Radiation and laser safety

– Risk assessments (RA)

– Visitor logs

– Fire safety

– Accident and incident reporting

– First aid provision

– H&S policies

– Water safety and audits

Inventory & Finance

Approve invoices promptly, checking against purchase orders on D365.
Review stock management processes, as per Medivet guidelines, escalating any issues to Network Director/ Network Partner.
Support stock take approval processes as required.
Approve aged IBDC requests, liaising with clinics on specific details.

Key Relationships

Network Partner (Direct Report)
Network Director (Dotted Line)
Partners and Lead Vets
Network Administrator

Skills, Knowledge & Experience

Technical / Non-Technical Skills

Strong organisational and planning skills, with the ability to manage multiple clinics effectively.
Excellent communication and relationship-building skills to engage with Partners, Lead Vets, and support teams.
High attention to detail and accuracy in rotas, payroll, and compliance documentation.
Confident using operational systems such as Workday, D365, and MS Excel and Outlook.
Proactive problem-solving and decision-making abilities, with strong accountability and follow-through.
Resilient and adaptable in a fast-paced, field-based environment.

Deep Functional / Industry Understanding

Solid understanding of operational delivery within a veterinary, healthcare, or multi-site service environment.
Knowledge of clinical operations including rota planning, resource allocation, recruitment coordination, and onboarding.
Familiarity with Health & Safety and compliance processes.
Awareness of financial and inventory control processes.
Understanding of people processes.

Length of Experience / Specific Previous Examples

Typically 3+ years’ experience in an operations, field management, or multi-site coordination role.
Proven experience supporting service delivery teams across multiple locations.

Qualifications Required

GCSEs (or equivalent) in English and Maths (essential).
Full UK driving licence required for field-based travel.

Apply Shortlist

Share

Operations Support Manager

__vacancyopjusttionswidget.opt-Location __ London

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More about this job

Responsibilities

Support day-to-day operations across assigned veterinary clinics, including operational queries, recruitment and onboarding, rota and resource planning, payroll, facilities, compliance, and inventory processes. Coordinate with clinic leaders and the wider network team to resolve issues, maintain consistent standards, and escalate risks when needed.

Requirements

Typically requires at least three years of experience in operations, field management, or multi-site coordination, with experience supporting service delivery across multiple locations. Applicants need GCSEs or equivalent in English and Maths, a full UK driving licence, strong organisational and communication skills, and familiarity with operational systems and health and safety processes.

Skills

Multi-Site Operations
Operational Planning
Clinic Operations
Rota Planning
Resource Allocation
Recruitment Coordination
Onboarding
Health And Safety Compliance
Payroll Administration
Inventory Management
Invoice Approval
Problem-Solving
Communication
Relationship-Building
Workday
D365

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Services
Clinic Operations
Multi-Site Coordination
Operational Excellence
Rota Planning
Resource Planning
Recruitment
Onboarding
Workday
D365
Microsoft Excel
Microsoft Outlook
Payroll
Locum Cover
Health And Safety
Evotix
Radiation Safety
Laser Safety
Risk Assessments
Fire Safety
Incident Reporting
Water Safety
Inventory Control
Stock Management
Invoice Approval
Purchase Orders
Crisis Management
Facilities Maintenance
Full UK Driving Licence

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