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Added 12 days ago
Associate Product Manager
PBS Systems
Calgary, AB
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
Added 12 days ago
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eDiscovery Client Services Manager
Array
Canada HQ
- Full-time
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Added 12 days ago
Business Systems Analyst (Computer Services Officer 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager of Digital Collaboration, the Business Systems Analyst/Coordinator coordinates the cross-platform capabilities and activities within Modern Collaboration…
Added 12 days ago
CH
Homeless Management Information Support Specialist
Calgary Homeless Foundation
Calgary, AB
- Full-time
…collaboration with external agencies, as well as CHF’s internal Data & Analytics and Program & Evaluation teams to further develop a sophisticated homeless management information…
Added 12 days ago
Assistant Media Planner
WPP Media
Montreal, QC
…partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational…
Added 12 days ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
Strengthen the use of applications and data as differentiators for the customer experience, supported by resilient infrastructure and platform foundations.
Added 12 days ago
T
Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
Added 12 days ago
M
Chef de l’engagement du client / Customer Engagement Manager
MSD
Kirkland, QC
- Full-time
…Marketing, Integrated Marketing, Marketing Activation, Marketing Analytics, Marketing Campaigns, Marketing Channels, Media Management, Omnichannel Strategy, Strategic…
Added 12 days ago
C
AVP Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
Join the Equities Middle Office Technology team as a Senior Java/Spring Boot Developer, where you will be a key contributor for managing complex BAU deliverables while driving strategic…
Added 12 days ago
Y
Data Architect-GCP, BigQuery architecture
Yochana
Canada
- Contract
10+ years in data architecture, with multiple hands-on GCP data-platform builds, BigQuery architecture, CDC-based ingestion design (GoldenGate or equivalent), lineage/catalog governance…
Added 12 days ago
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PhD Clinical Cognitive Research Scientist – Digital Neurofunctional Assessment
nugget.ai
Toronto, ON
- Part-time
…performance through real-world, function-based activities. Its platform helps clinicians understand cognitive strengths and challenges across attention, memory, executive functioning,…
Added 12 days ago
C
Pre-Sales D365 / ERP Solutions Architect
Centrilogic
Canada
- Full-time
Maintain current knowledge of Dynamics 365, Microsoft Azure, Power Platform, Copilot, and CentriLogic’s service portfolio.
Added 12 days ago
ZS
Senior Salesforce Developer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Liaise with business stakeholders and technology teams to understand business objectives and design solutions that meet analytics, operational, and management reporting needs while ensuring…
Added 12 days ago
C(
Application Support Analyst
Codan (Canada) Inc
Toronto, ON
- Contract
…across enterprise application support and Microsoft 365/Power…
Added 12 days ago
S
Enterprise Architect – AI, Data & Cloud
Synechron
Mississauga, ON
- $180,000 to $200,000 CAD / year
- Full-time
Enterprise analytics and data warehouse architectures
Added 12 days ago
M
Full-Stack Software Engineer - React
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Cloud development experience using Microsoft Azure and Azure Kubernetes Service (AKS) or a similar container platform.
Added 12 days ago
FS
BI Engineer
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The BI Engineer is a technical engineering contributor within the Data & Analytics organization, responsible for designing, building, and operating scalable, maintainable, and governed…
Added 12 days ago
Senior Applied Scientist
Coveo
Montreal, QC
Collaborate closely with machine learning developers and the machine learning platform team to accelerate research and innovation cycles.
Added 12 days ago
CW
Developer MD365
CPA Western School of Business
AB · Edmonton, AB
- Full-time
…Microsoft Dynamics 365. We are seeking a skilled and collaborative Developer, Microsoft Dynamics 365 to play a key role in designing, developing, integrating, and supporting this strategic…
Added 12 days ago
A
Full Stack Engineer
Aptonet
Vancouver, BC
- Full-time
Join our client's team as a Software Engineer to design, implement, and test features for a generative AI platform. Working closely with senior team members, you'll collaborate across…
Added 12 days ago
C
Senior Applied Scientist
Coveo
Montreal, QC
- Full-time
Collaborate closely with machine learning developers and the machine learning platform team to accelerate research and innovation cycles.
Added 12 days ago
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Vice President of Technology and Data
Equiton
Burlington, ON
- Full-time
Build reporting and analytics, including Power BI dashboards and self-service reporting, that give leaders timely insight into fund, portfolio, investor and operational performance.
Added 12 days ago
M
Business Analyst III
Moneris
Toronto, ON
- Full-time
Facilitate end-to-end collaboration across product and platform owners to ensure solution design and delivery approach is understood and achieve agreement between business and technical…
Added 12 days ago
Sr Staff. Software Engineer
Kaseya Careers
Toronto, ON
…and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and…
Added 12 days ago
S
Manager, Sales Enablement
SysAid
Toronto, ON
- Full-time
SysAid is a high-growth SaaS company selling an IT Service Management Platform powered by AI. The ITSM space is experiencing rapid growth as businesses worldwide accelerate their digital…

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

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More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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