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Added 2 days ago
Sales - Business Development Manager
The Erb Group
Mississauga, ON
The Business Development Manager is responsible for searching for freight opportunities and providing ongoing support for existing assigned customers. The role also requires the supervision…
Added 2 days ago
Guest Service Agent
Northland Properties
Toronto, ON
Experience in all aspects of customer service and people management
Added 2 days ago
Store Manager-Gold-Retail
Roots
Mississauga, ON
Demonstrates the ability to lead by example in sales and customer service.
Added 2 days ago
Associate Product Manager
PBS Systems
Calgary, AB
Dealer Image Pro is looking for an Associate Product Manager to help keep day-to-day product work moving. Working closely with the VP of Product, this person will help manage product…
Added 2 days ago
Associate Product Manager
PBS Systems
Calgary, AB
Dealer Image Pro is looking for an Associate Product Manager to help keep day-to-day product work moving. Working closely with the VP of Product, this person will help manage product…
Added 2 days ago
QSR Brand Manager - ONroute Various Locations
Careers at ONroute
Belleville, ON · Kingston, ON · Mallorytown, ON · South Glengarry, ON
Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the…
Added 2 days ago
Logistics - Senior Manager, Supply Chain Operations
Mohawk Medbuy Corporation (MMC)
London, ON
We are currently recruiting for a Senior Manager, Supply Chain Operations to support our In-Hospital Logistics team.
Added 2 days ago
Gas Bar Clerk Cashier (MacEwan)
Calgary Co-operative Association Limited
Calgary, AB
The Gas Bar Clerk Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures, and…
Added 2 days ago
NF
Outside Sales Representative
NorthLake Financial ULC
Winnipeg, MB
- Full-time
Successful track record of growing sales and ability to deliver outstanding customer service.
Added 2 days ago
P
Operations Administrator
P&H
Wilkie, SK
- Full-time
…through daily administrative tasks. Reporting to the General Manager, the Operations Administrator will also be the first point of contact for producer/customer calls and will redirect…
Added 2 days ago
I
Finance Manager
InnPower
Innisfil, ON
- Full-time
…(“wires”) business – with approximately 24,000 customers, and a service territory of 292 square…
Added 2 days ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Regina, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 days ago
SD
Merchandiser, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 days ago
LC
Grocery Department Manager Full Time Night
Loblaw Companies Limited
Lloydminster, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 2 days ago
V
Project Manager
VitalHub
Toronto, ON
- Full-time
Support the Senior Project Manager to ensure effective preparation and presentation of project financial data within the NetSuite program and Ruddr platform. Making sure planned hours and…
Added 2 days ago
A
eDiscovery Client Services Manager
Array
Canada HQ
- Full-time
At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and…
Added 2 days ago
Business Systems Analyst (Computer Services Officer 3)
The Government of Nova Scotia
Halifax, NS
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable…
Added 2 days ago
TH
Plumbing and Electrical Department Supervisor Full-Time - 7062 Clareview
The Home Depot
Canada
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 2 days ago
CH
Homeless Management Information Support Specialist
Calgary Homeless Foundation
Calgary, AB
- Full-time
2+ Years of experience in software application support and/or customer support/customer service.
Added 2 days ago
M
IT Support Specialist
Maple
Toronto, ON
- Full-time
We're looking for an IT Support Specialist to keep Maple's day-to-day technology running smoothly for our 200 (and growing) employees. This role is central to maintaining a dependable,…
Added 2 days ago
JI
Terminal Manager
J.D. Irving, Limited
Truro, NS
- Full-time
Midland Transport is seeking a results-driven Terminal Manager to lead the day-to-day operations for our Truro Terminal. This is a key leadership role responsible for ensuring the safe,…
Added 2 days ago
SJ
Assistant Store Manager - Peoples Jewellers - Georgian Mall
Signet Jewelers
Barrie, ON · Canada - Georgian Mall - Barrie, ON
- Full-time
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 2 days ago
C
Communications Officer (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Halifax, NS
- Full-time
Demonstrated customer service and problem-solving ability.
Added 2 days ago
O
Property Administrator
OMERS
Toronto, ON · Head Office Toronto
- Full-time
…control, tenant billing, collections, cash application, and customer support within a centralized lease-to-cash model, while contributing to financial accuracy, strong controls, and…
Added 2 days ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
Join a high-impact architecture team shaping the future of customer engagement across onboarding, customer management and advice. You will design and deliver scalable, compliant and…

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

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More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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