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Added 12 hours ago
IT
Sr. Apparel Designer
InTandem Talent
Richmond Hill, ON
- Full-time
Our client is a global leader in premium, custom sports apparel. The organization partners with top professional sports leagues, teams, and brands to create high-quality, innovative…
Added 12 hours ago
CD
Indigenous Outreach Specialist
CMHA Durham
Oshawa, ON
- Full-time
Report client safety incidents and suggested improvements to manager or delegate.
Added 12 hours ago
CM
Peer Navigator, Mental Health and Addiction Resource Centre (MHARC)
Canadian Mental Health Association
Kitchener, ON
- Full-time
Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross…
Added 12 hours ago
HA
Engineer
H.H. Angus & Associates Ltd.
Ottawa, ON
- Full-time
In this role, you’ll work closely with a Senior Manager and experienced team members who bring deep industry knowledge and mentorship. You’ll apply your mechanical engineering expertise and…
Added 12 hours ago
BIM Technician
Mott MacDonald
Calgary, AB
At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex…
Added 12 hours ago
A
eDiscovery Client Services Manager
Array
Canada HQ
- Full-time
The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle.…
Added 12 hours ago
Business Systems Analyst (Computer Services Officer 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager of Digital Collaboration, the Business Systems Analyst/Coordinator coordinates the cross-platform capabilities and activities within Modern Collaboration…
Added 12 hours ago
Equipment Operator
Mikisew Group
Fort McMurray, AB
…operation at Syncrude Canada Site. MML provides comprehensive Client services in facility maintenance, road and grounds, projects, winterization services and industrial refrigeration…
Added 12 hours ago
GT
Senior Electrical Engineer
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
…cutting edge underwater technology. You’ll engage in regular development and performance discussions with your manager, have access to an online learning platform, and benefit from…
Added 12 hours ago
C
Addictions Counsellor
CMHA
ON
- Full-time
…be required to travel within York Region & South Simcoe for client meetings and staff training or other meetings. We have flexibility in approving the Addiction Counsellor's home office to…
Added 12 hours ago
S
Senior Architectural Technologist / Job Captain
Stantec
Calgary, AB
- Full-time
Your role is to work with some general guidance and direction from the Project Manager. You will be developing floor plans, reflected ceiling plans, elevations, sections, 3D renderings and…
Added 12 hours ago
A
Partners in Performance - Performance Strategy Manager
Accenture
Toronto, ON
- Full-time
…consulting firm with a focus on human performance working alongside client partners to make change happen. We’ve got offices in Australia, New Zealand, South-East Asia, Africa, North and…
Added 12 hours ago
WK
Sales Representative
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
…management software and research solutions. You will report to the Manager, Inside Sales - Tax & Accounting North America, Canada. This role is a full-cycle B2B Sales Representative/Account…
Added 12 hours ago
Nurse B - Community Mental Health Nurse
HealthCareersInSask.ca
Regina, SK
Job Description: Under the direction of a Manager and as part of the interdisciplinary team, the Community Mental Health Nurse provides a complex range of screening, triage, assessment,…
Added 12 hours ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
Apply multidisciplinary expertise across databases, applications, client tiers, software layering, infrastructure, middleware, and build, test and deployment strategies to create the…
Added 12 hours ago
T
Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 hours ago
T
Personal Banker Trainee
TD
Brampton, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 hours ago
T
Personal Banking Associate (Part Time ,18.75h)- Chabanel, Montreal
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 hours ago
T
Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 12 hours ago
T
Personal Banking Associate - Dorval (18.75 hours)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 hours ago
T
Personal Banking Associate Trainee - Dollard-des-Ormeaux (Full time)
TD
Dollard-Des Ormeaux, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 hours ago
M
Trading Agreement Negotiator - Vice President – Global Markets
MUFG
Toronto, ON
- Full-time
…150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and…
Added 12 hours ago
M
Chef de l’engagement du client / Customer Engagement Manager
MSD
Kirkland, QC
- Full-time
…un impact significatif. À titre de Chef de l’engagement du client, vous aurez l’occasion de mettre votre créativité et votre pensée stratégique au premier plan afin de façonner des…
Added 12 hours ago
C
CHANEL Counter Manager
CHANEL
Toronto, ON
- Full-time
As a Counter Manager, you will embody the values of the Brand by creating a unique and personal one-to-one client experience in-store.
Added 12 hours ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

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More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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