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Added 13 mins ago
EI
Accounting Administrator
EFS-plastics Inc.
Listowel, ON
- Part-time
We are seeking a detail-oriented and organized Accounting Administrator to support our accounting team with day-to-day accounting operations. The ideal candidate has strong analytical…
Added 13 mins ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
…market retirement savings plan and market competitive group…
Added 14 mins ago
MG
Project Administrator
MRSB Group
Charlottetown, PE
- Full-time
Project Administrator – MRSB Consulting Services
Added 28 mins ago
RB
Administrator, Transaction Processing
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Toronto, ON
- Full-time
Join RBC Investor Services as a Financial Processing Administrator where you'll play a critical role in delivering exceptional client experience through accurate and efficient transaction…
Added 43 mins ago
CO
Corporate Controller
City of Brandon
Brandon, MB
- Full-time
Certified Manitoba Municipal Administrator (CMMA) designation
Added 43 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Added 43 mins ago
CC
Tool Rental Administrator
Chandos Construction
Leduc, AB
- Full-time
Well rounded employer paid benefits program including health, dental, vision care and employee assistance program
Added 58 mins ago
YS
Patient Services Administrator (Medical Clinic Receptionist)
Yonge Street Mission
Toronto, ON
- Full-time
YSM is seeking a Patient Services Administrator (Medical Clinic Receptionist) who will provide excellent, welcoming, efficient and professional receptionist and client referral support at…
Added 1 hour ago
Administrator, Billing
Aecon
Toronto, ON · Scarborough, ON
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 1 hour ago
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Tool Rental Administrator
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Leduc, AB
- $70,000 to $75,000 CAD / year
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Well rounded employer paid benefits program including health, dental, vision care and employee assistance program
Added 1 hour ago
CH
Business Development Manager
Calvert Home Mortgage Investment Corporation
Calgary, AB
- Full-time
Extended health and dental benefits, as well as access to a health care spending account between $2,000 – $4,000
Added 1 hour ago
RL
Meter Programming and Test Data Technician - Day shift
Romet Limited
ON · Mississauga, ON
- Full-time
Assist quality control administrator to prepare reports and communications to obtain approval/recertification of standards/references
Added 2 hours ago
SM
Information Services Manager
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Barrie, ON
- Full-time
…cybersecurity, projects and service delivery, and supervises the I.S. Administrator Technician team. This is a non-union…
Added 2 hours ago
MI
Payroll Administrator / Human Resource Generalist - 9 Month Contract
McWane, Inc.
Scoudouc, NB
- Contract
The Payroll Administrator / HR Generalist supports the day-to-day operations of the Human Resources department, ensuring effective employee relations, compliance, recruitment, onboarding,…
Added 2 hours ago
GR
Accounting Administrator
Goldbeck Recruiting
AB · Edmonton, AB
- $60,000 to $70,000 CAD / year
- Full-time
…business growing, they’re adding an organized, accuracy-focused administrator to the…
Added 2 hours ago
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Operations Administrator
P&H
Wilkie, SK
- Full-time
As Operations Administrator, the successful candidate will be responsible for facilitating the overall operation of the facility’s office through daily administrative tasks. Reporting to…
Added 2 hours ago
A
eDiscovery Client Services Manager
Array
Canada HQ
- Full-time
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Added 2 hours ago
O
Property Administrator
OMERS
Toronto, ON · Head Office Toronto
- Full-time
We are looking for a Property Administrator, Revenue Control (RC) to join our Finance team. This is an excellent opportunity for an individual looking to build experience in billing,…
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Hurland Services Ltd.
Sherwood Park, AB
- Full-time
Intermediate to Senior Surface Land Administrator / Surface Land Analyst – Full-Time, On-Site
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Job Class: State Program Administrator Supervisor Principal
Added 3 hours ago
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Administrator, Transaction Processing
RBC
Toronto, ON
- Full-time
Join RBC Investor Services as a Financial Processing Administrator where you'll play a critical role in delivering exceptional client experience through accurate and efficient transaction…
Added 3 hours ago
Medical Administrator
Rejuvenation
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Added 3 hours ago
WM
Office Administrator
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
The Office Administrator provides administrative support for assigned location. Duties vary from accounting, payroll, customer service, and general office work. Also acts as a backup to…
Added 4 hours ago
HS
Property Administrator
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Toronto, ON
- Full-time
Job Summary: The Property Administrator will coordinate with property managers, contractors, consultants, and internal stakeholders – including senior management to ensure projects are…
Added 4 hours ago
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Aecon
Toronto, ON · North York, ON
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

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More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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