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Added 9 mins ago
WI
HSE Site Representative
WSP in Canada
Winnipeg, MB
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 9 mins ago
UO
Enrolment Services Advisor (Recurring Part-time)
University of Calgary
Calgary, AB
- Part-time
As a member of the Enrolment Services team, this position reports to the Manager, Enrolment Services Operations. Peak operational periods, including August, September, and January, may…
Added 9 mins ago
T
Personal Banking Associate - Monkland (18.75 hours)
TD
Montreal, QC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 9 mins ago
M
Survey Assistant, Medicine Hat
Midwest
Medicine Hat, AB
- Full-time
Perform other duties as assigned by Crew Chief and Field Operations Manager.
Added 9 mins ago
M
Crew Chief, Red Deer
Midwest
Red Deer, AB
- Full-time
Working under the supervision of a Project Manager and/or Land Surveyor. Duties include, but are not limited to, the following:
Added 9 mins ago
UO
Enrolment Services Advisor
University of Calgary
Calgary, AB
- Full-time
As a member of the Enrolment Services team, this position reports to the Manager, Enrolment Services Operations. Hours of work for this position are 35 hours per week, Monday-Friday. Peak…
Added 9 mins ago
M
Crew Chief, Medicine Hat
Midwest
Medicine Hat, AB
- Full-time
Working under the supervision of a Project Manager and/or Land Surveyor. Duties include, but are not limited to, the following:
Added 9 mins ago
M
Survey Assistant, Red Deer
Midwest
Red Deer, AB
- Full-time
Perform other duties as assigned by Crew Chief and Field Operations Manager.
Added 9 mins ago
L
Customer Service Representative / Représentant(e) service client
Leviton
Pointe-Claire, QC
- Full-time
…Account Representative maintains strong relationships and ensures client satisfaction, embodying the core values of exceptional customer…
Added 9 mins ago
W
Procurement Manager
Worley
AB · Edmonton, AB
- Full-time
Worley Canada Construction is seeking an experienced Project Procurement Manager to join our Edmonton Procurement team. This role is accountable for developing and executing project…
Added 9 mins ago
HE
Chef de projet – Infrastructures de réseau (Postes électriques et systèmes FACTS)/Project Manager – Grid Infrastructure (Substations & FACTS Systems)
Hitachi Energy
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…requirements of the role and ensure effective collaboration and client…
Added 9 mins ago
LH
Kinesiologist - Vocational Services
Lifemark Health Group
AB · Edmonton, AB
- Full-time
Added 9 mins ago
CC
Business Development Manager
Caesarstone Canada
BC · Fraser Valley H, BC
- Full-time
Business Development Manager - Lower Mainland, Fraser Valley
Added 9 mins ago
M
Survey Assistant, Edmonton
Midwest
AB · Edmonton, AB
- Full-time
Perform other duties as assigned by Crew Chief and Field Operations Manager.
Added 9 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 9 mins ago
FH
General Manager - Fairmont Le Chateau Frontenac
Fairmont Hotels & Resorts
Quebec, QC
- Full-time
As General Manager, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial…
Added 9 mins ago
B
Pharmacist
Brunel
Victoria, BC
- $124,800 to $135,200 CAD / year
- Full-time
We are seeking a registered Pharmacist to join our client’s organization which is located in Victoria, BC. Under the general direction of the designated Pharmacy Manager, the Pharmacist is…
Added 9 mins ago
G
Commissioning Engineer
GagaMuller
Regina, SK
- Full-time
We are looking for a Commissioning Engineer to join GagaMuller. You will support the client-side commissioning team on a hyperscale data center development in Regina, Canada. Working…
Added 9 mins ago
DE
Technical Sales Representative
Dyna-Pro Environmental
Winnipeg, MB
- Full-time
Develop and implement promotion plans (e.g., group presentations, regional shows, training seminars, branch visits, and installation tours) with manager approval.
Added 9 mins ago
BF
Regional Sales Manager
Bison Fire Protection Inc.
Winnipeg, MB
- $100,000 to $125,000 CAD / year
- Full-time
Bison Fire Protection is seeking an experienced and motivated Sales Manager to lead our sales team. The ideal candidate will have a proven track record in sales management, excellent…
Added 9 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 9 mins ago
V
Business Development Manager
VALD
Remote, Canada
- Full-time
- Remote
…craft of consultative field sales, this Business Development Manager (BDM) role at VALD may be the next step in your…
Added 9 mins ago
Legal Project Manager
Baker McKenzie
Toronto, ON
…Coordinators. Ensure successful delivery of tasks within both client- and internally-facing projects bringing solutions using established and new tools and…
Added 9 mins ago
VC
Personal Support Worker (PSW), Home Support - Part-time 0.6
VON Canada (Ontario)
Trenton, ON
- $17.95 to $26.55 CAD / hour
- Part-time
Contributes to the development of the personal support care plan under the direction of the Personal Support Program Manager. The written Care Plan is completed with information collected…
Added 9 mins ago
Project Coordinator
Government of Alberta
Calgary, AB
Reporting to the Senior Project Manager, the Project Coordinator will work closely to support the development and implementation of assigned capital projects. This role is critical to the…

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Apply About employer

More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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