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Added 2 mins ago
VI
Senior Office Experience Ambassador
Vector Institute
Toronto, ON
- $51,500 to $64,400 CAD / year
- Full-time
…workplace operations, facilities coordination, and community engagement, while providing day-to-day operational leadership and mentorship to other Ambassadors. The role takes ownership of…
Added 2 mins ago
SG
Senior HSE Advisor – Fabrication
Steelcon Group of Companies
ON · Ontario, Canada
- Full-time
This role is for someone who is equally comfortable coaching a Plant Manager, walking the shop floor, investigating an incident, completing an inspection, updating a procedure, or…
Added 2 mins ago
RC
Recreation Aide
Retirement Concepts
Summerland, BC
- $31.64 CAD / hour
- Temporary
The Recreation Aide reports to the Therapeutic Recreation Manager/ Recreation Manager or designate. This role assists in planning, implementing and evaluating activity programs to meet the…
Added 2 mins ago
B
Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 2 mins ago
B
Manager, Clinical LTC
Baycrest
Toronto, ON
- Internship
Reporting to the Director, Resident Care and Experience (Apotex Centre), the Manager, Long-Term Care provides a visible and engaged leadership presence and operational oversight for the…
Added 2 mins ago
AI
Recruiter
American Iron & Metal (AIM)
Laval, QC
- Full-time
Reporting to the Senior Manager, Talent Acquisition, the Talent Acquisition Specialist will work closely with hiring managers to understand their staffing needs and will play a key role in…
Added 2 mins ago
DD
Chief Psychologist
DRPS- Durham Regional Police Service
Whitby, ON
- Full-time
Reporting to the Manager of Member Wellness, Engagement & Support, the Psychologist is responsible for delivering a wide range of services including psychological evaluation, organizational…
Added 2 mins ago
G
Sr. Connectivity Partnership Manager
Geotab
Oakville, ON
- Full-time
Role Description The Sr. Connectivity Partnership Manager is a full-time role responsible for leading and expanding strategic connectivity partnerships that drive growth and innovation…
Added 2 mins ago
D
Store Manager - Diesel Yorkdale
Diesel
Toronto, ON
- Full-time
The Store Manager is the business owner of the store results, accountable for delivering sales and profitability targets while bringing the brand's identity to life in every client…
Added 2 mins ago
DU
Grad Studies Generalist Clerk
Dalhousie University
Halifax, NS
- Full-time
…programs. Reporting jointly to the Program Officer and Senior Manager, Professional Development & Student Engagement, the Grad Studies Generalist Clerk supports graduate student programs…
Added 3 mins ago
E
Assistant(e) surintendant(e)/ Assistant Superintendent
EllisDon
Ottawa, ON · Gatineau, QC · Montreal, QC · Quebec, QC
- Full-time
…choisi de célébrer la force de nos différences au quotidien. L’engagement de l’entreprise, en faveur de la diversité inclusive, consiste à travailler ensemble pour créer un environnement…
Added 3 mins ago
C
Project Manager (Design & Construction)
Corix
Vancouver, BC
- Other
Corix is looking for a decisive, solutions-oriented Project Manager to lead district energy and utility infrastructure projects from design through construction, commissioning, and handover…
Added 3 mins ago
Corporate Store Supervisor II
Bulk Barn
Saskatoon, SK
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 3 mins ago
A
Senior Project Manager (Environment)
AtkinsRéalis
Toronto, ON
- Full-time
We are seeking an experienced Senior Project Manager (Environment) who can lead complex infrastructure projects from a project management and environmental perspective. In addition to…
Added 3 mins ago
A
Senior Bridges Engineer (Roads& Rails)
AtkinsRéalis
Montreal, QC
- Full-time
Demonstrated ability to serve as a Project Manager and actively contribute to major infrastructure and bridge projects.
Added 3 mins ago
SI
Sales Associate
Staples Inc.
Coquitlam, BC
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 3 mins ago
H
Manager
HealthCareersInSask.ca
Watrous, SK
- Full-time
Job Description: The Manager, Health Services, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 3 mins ago
T
Segment Marketing Manager
TechInsights
Ottawa, ON
- Full-time
TechInsights is looking for a Segment Marketing Manager in Denver to plan and run integrated digital marketing programs for key customer segments across all regions. You’ll build the…
Added 18 mins ago
OA
Licensed Technician- OpenRoad Toyota Abbotsford
OpenRoad Auto Group
Abbotsford, BC
- Full-time
Be part of a culture that celebrates you through employee recognition programs and engagement events
Added 18 mins ago
T
Senior Manager, Executive Communications
TD
Toronto, ON
- Full-time
Added 18 mins ago
GT
Program Manager
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Partnering with the Business Development team, the Program Manager plays a key role in preparing bids and proposals. Upon contract award, this role takes ownership of the full program life…
Added 18 mins ago
GT
Manufacturing Team Lead
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Manager of Technical Assembly, the Manufacturing Team Lead is responsible for leading daily production activities to ensure the safe, efficient, and high-quality…
Added 18 mins ago
GT
Sustainment Engineer (Integrated Logistics Support)
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Reporting to the Program Manager, the Sustainment Engineer (ILS) will be responsible for planning, developing, and delivering Integrated Logistics Support (ILS) solutions that ensure our…
Added 18 mins ago
GT
Technical Writer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…supportive and creative environment that emphasizes employee engagement, technical excellence, and strong customer…
Added 18 mins ago
GT
Field Service Technician
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…supportive and creative environment that emphasizes employee engagement, technical excellence, and strong customer…

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Apply About employer

More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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