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Added 4 mins ago
AI
Engineer – Senior Base – No fixed Base (#1027)
Air Inuit
Quebec, QC
- Internship
…just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one…
Added 4 mins ago
RH
Community Disability Worker - Part-Time, Fort Saskatchewan.
Robin Hood Association
Fort Saskatchewan, AB
- $17.44 to $21.56 CAD / hour
- Part-time
…standards and guidelines, restrictive procedures, abuse and medical protocols, Alberta Accommodation Standards, Alberta Health Services standards, Municipal Fire Standards, Service Quality…
Added 4 mins ago
SH
Physician Assistant - Plastics Clinic (GEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Part-time
…(SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s…
Added 4 mins ago
DD
Chief Psychologist
DRPS- Durham Regional Police Service
Whitby, ON
- Full-time
Reporting to the Manager of Member Wellness, Engagement & Support, the Psychologist is responsible for delivering a wide range of services including psychological evaluation, organizational…
Added 4 mins ago
OL
Health Care Aide - Part Time (0.47)
Optima Living
Calgary, AB
- Part-time
Supports the care team in providing care and services to meet the physical, emotional, social, and spiritual needs of residents.
Added 4 mins ago
OL
Health Care Aide - Part Time (0.47)
Optima Living
Calgary, AB
- Part-time
Supports the care team in providing care and services to meet the physical, emotional, social, and spiritual needs of residents.
Added 4 mins ago
OL
Health Care Aide - Part Time (0.43)
Optima Living
Calgary, AB
- Part-time
Supports the care team in providing care and services to meet the physical, emotional, social, and spiritual needs of residents.
Added 4 mins ago
Recruiter (Vancouver)
Pacific Coastal Airlines
Richmond, BC
Pacific Coastal Airlines is seeking a dedicated and proactive Recruiter to join our Employee Services – Recruitment team. This is a permanent full-time position based at our head office in…
Added 4 mins ago
FOH - Management - Restaurant Manager
Northland Properties
Markham, ON
Employee and Family Assistance Program (counselling, wellness services, etc.)
Added 5 mins ago
CS
Maintenance Manager
Cogir Senior Living
Calgary, AB · McKenzie Towne Retirement
- Full-time
As our next Maintenance Manager you are a maintenance professional ready to engage in hands-on tasks when needed. As a working manager, you will guide the environmental services team in…
Added 5 mins ago
R
Senior Manager, Fraud Strategy, New Initiatives
Remitly
Burnaby, BC
- Full-time
The Senior Manager, Fraud Strategy, New Initiatives will be part of Remitly's Identity & Trust organization, reporting to the Director, Fraud Strategy. You will lead a team of technical…
Added 5 mins ago
UO
Registered Veterinary Technologist
University of British Columbia
Vancouver, BC · UBCV | Centre for Comparative Medicine (CCM)
- $5,047 to $5,503 CAD / month
- Full-time
Registered Veterinary Technologists (RVTs) in Animal Care Services (ACS) are responsible for directly supporting the animal-based research community associated with the University of…
Added 20 mins ago
TU
Traffic Control Person (TCP)
The Universal Group
Quesnel, BC
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
Added 20 mins ago
TU
Traffic Control Person (TCP)
The Universal Group
Burns Lake, BC
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
Added 20 mins ago
PWES/NMES - Regional Term Educational Assistant 5.50
Nova Scotia Regional Centres for Education & CSAP
Port Williams, NS
…through the program planning process as requiring support with medical and personal care and/or safety/behavior…
Added 35 mins ago
FH
Interim Office Manager
Fairmont Hotels & Resorts
Jasper, AB
- Temporary
…spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest…
Added 35 mins ago
TP
Specialist, Airport Bussing (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
This position will report to the Manager, Bussing Operations. Under the daily guidance of the Lead Hand, Airport Bussing, this position is responsible for conducting Bussing operations…
Added 35 mins ago
CG
People Business Partner
Credit Genie
Toronto, ON
- Full-time
…and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term…
Added 35 mins ago
AC
Compressor Technical Support Specialist
Atlas Copco
Calgary, AB
- Full-time
This position reports to the Technical Support and Administration Manager.
Added 35 mins ago
SC
Exercise Specialist - Contract
South Calgary Primary Care Network
Calgary, AB
- Contract
The Exercise Specialist is a key member of the Movement and Exercise Services team, delivering evidence-based exercise education, assessment and consultation services in collaboration with…
Added 35 mins ago
AC
Compressor Technical Support Specialist
Atlas Copco
AB · Edmonton, AB
- Full-time
This position reports to the Technical Support and Administration Manager.
Added 35 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 35 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…by teams in the field. Conditions and Compensation Lacroix Medical Group offers a competitive total compensation package including: Annual salary of $140,000 to $175,000, depending on…
Added 35 mins ago
FH
Registered Nurse, Transition Line - Cardiac Stepdown - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine,…
Added 35 mins ago
SH
Licensed Practical Nurse (LPN) - B2 Inpatient Surgery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Apply About employer

More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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