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Added 11 mins ago
GT
MS SQL Database Administrator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $75 CAD / hour
- Contract
Onsite Flexibility: Hybrid - in office every Tuesday
Added 11 mins ago
CR
Property Administrator Contract
CT REIT
Toronto, ON
- Full-time
The Property Administrator is a key member of the Property Management Team and provides day-to
Added 11 mins ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 2–3 days per week; in-office Wednesdays, Thursdays, and the 4th Friday of every month (subject to change according to business needs)
Added 40 mins ago
SG
Junior PM
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Software Guidance & Assistance, Inc., (SGA), is searching for a Junior PM for a right to hire assignment with one of our premier financial services clients in Mississauga, ON.
Added 40 mins ago
AC
Operations Coordinator
AVI-SPL Canada
Montreal, QC
- Full-time
…technologiques de collaboration, parmi lesquelles figurent nos services gérés…
Added 40 mins ago
AC
Operations Coordinator
AVI-SPL Canada
Montreal, QC
- Full-time
…technologiques de collaboration, parmi lesquelles figurent nos services gérés…
Added 40 mins ago
ET
EMDR and/or Couples Therapist (Registered Psychotherapist)
Evergreen Therapeutics
Burlington, ON
- Part-time
Empower Clients: Provide exceptional therapy services to individuals, couples, and/or families, helping them navigate life’s challenges and achieve their personal goals.
Added 40 mins ago
Temporary Service Administrator
Source Atlantic Ltd.
Saint John, NB
…united to form a national leader in industrial distribution and services. With 600+ employees, 34 branches, and access to over 4,000 global suppliers, we provide specialized technical…
Added 40 mins ago
Reception Assistant
Covenant Care + Covenant Living
Calgary, AB
Reporting to the Site Administrator, the Reception Assistant provides reception, administrative, and clerical support to the site. The incumbent serves as the first point of contact for…
Added 56 mins ago
M
Responsable des solutions Salesforce/Salesforce Solution Lead
McKesson
Montreal, QC
- Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 56 mins ago
Operations Administrator - (TBS) Contract
Brewers Retail Inc
London, ON · Stoney Creek, Onta
…business. Across our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and Corporate Office, our team brings passion, expertise, and a commitment to…
Added 1 hour ago
W
HSE Specialist - Night Shift
Worley
AB · Edmonton, AB
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 1 hour ago
D
Workforce Coordinator (HR Coordinator)
Dexian
Mississauga, ON
- $30 to $40 USD / month
- Contract
The client is looking for a highly organized Project Coordinator/Group Administrator with 4+ years of experience to manage department operations, workforce reporting, leadership support,…
Added 1 hour ago
RB
Administrator, Transaction Processing
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC Investor Services as a Financial Processing Administrator where you'll play a critical role in delivering exceptional client experience through accurate and efficient transaction…
Added 1 hour ago
K
Project Coordinator / Group Administrator
Kelly
Mississauga, ON
- $31 to $36 CAD / hour
- Contract
Immediate Hiring | Project Coordinator / Group Administrator | Mississauga, ON (Hybrid) | Apply Now!
Added 1 hour ago
YS
Patient Services Administrator (Medical Clinic Receptionist)
Yonge Street Mission
Toronto, ON
- Full-time
YSM is seeking a Patient Services Administrator (Medical Clinic Receptionist) who will provide excellent, welcoming, efficient and professional receptionist and client referral support at…
Added 2 hours ago
Administrator, Billing
Aecon
Toronto, ON · Scarborough, ON
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 2 hours ago
SC
Office Administrator
Sky Contracting Inc.
Oakville, ON
- Full-time
As our organization continues to grow, we are seeking an organized, proactive, and dependable Office Administrator to join our team and support the smooth and efficient operation of our…
Added 2 hours ago
T
Container Security Engineer
TheCorporate
ON · Ontario, Canada
- Contract
Familiarity with Cloud PaaS Services such as Google Cloud Run, Google GKE Autopilot and Anthos Service Mesh
Added 2 hours ago
CT
Property Administrator Contract
Canadian Tire Corporation
Toronto, ON
- Full-time
The Property Administrator is a key member of the Property Management Team and provides day-to
Added 3 hours ago
SM
Information Services Manager
Simcoe Muskoka Family Connexions
Barrie, ON
- Full-time
The position is based in the Barrie Head Office and might require travel to branch offices throughout Simcoe County and the District of Muskoka. The Information Services Manager provides…
Added 3 hours ago
DevOps Engineer
Aylo Careers
Montreal, QC
We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral…
Added 3 hours ago
A
eDiscovery Client Services Manager
Array
Canada HQ
- Full-time
The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle.…
Added 4 hours ago
HS
Intermediate to Senior Surface Land Administrator / Surface Land Analyst
Hurland Services Ltd.
Sherwood Park, AB
- Full-time
Intermediate to Senior Surface Land Administrator / Surface Land Analyst – Full-Time, On-Site
Added 4 hours ago
A
DevOps Engineer
Aylo
Montreal, QC
- Full-time
We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral…

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

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More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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