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Added 14 mins ago
D
Project Coordinator (Workforce & Operations)
Dexian
ON · Ontario, Canada
- $30 to $40 CAD / hour
- Contract
The client is looking for a highly organized Project Coordinator/Group Administrator with 4+ years of experience to manage department operations, workforce reporting, leadership support,…
Added 15 mins ago
GC
Project Manager (Engineering)
Giffen Consulting
St. John's, NL
- Full-time
Collaborate with the Project Services Team to establish cost reports, forecasting, approvals, trend identification, and cost-saving opportunities.
Added 45 mins ago
A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
…growth. The incumbent will manage the relationships with the fund administrator and other external service providers, such as auditors, printer and translators, for delivery of fund…
Added 1 hour ago
D
Salesforce Business Analyst
Delpath
Toronto, ON
- Contract
Delpath is a Toronto based Technical & Business Consulting firm providing recruitment & contracting services for our enterprise clients across North America. We are currently supporting a…
Added 1 hour ago
TT
Salesforce Functional Designer
Tamanna Technology
Toronto, ON · Greater Toronto Area, Canada
- Contract
Strong experience as a Salesforce Administrator and foundational understanding of Salesforce Financial Services cloud
Added 1 hour ago
J(
Senior Oracle Database Administrator (DBA)
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
Experience administering relevant OCI tenancy services, including IAM, compartments, networking, monitoring, and other OCI services used by the ExaCC solution.
Added 2 hours ago
TC
Enterprise Software Administrator, PFT
The Corporation of UCLG
Brockville, ON
- Full-time
Reporting directly to the Network Services Supervisor the Enterprise Software Administrator (ESA) provides a planned, consistent and collaborative approach to enable enterprise applications…
Added 2 hours ago
TC
Project/Operations Administrator
TSR Consulting
Mississauga, ON
- Full-time
TSR Consulting is currently seeking a highly motivated Project/Operations Administrator for an opportunity in Mississauga, ON
Added 3 hours ago
Fund Accounting Manager (Credit Funds)
HS Financial Technologies
Halifax, NS
…deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at…
Added 3 hours ago
Clerk II (Accounts Payable)
Region of Waterloo
Kitchener, ON
…prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that…
Added 3 hours ago
Fire Chief
The Corporation of The City of St. Thomas
St. Thomas, ON
…judgment and leadership in the management of fire protection…
Added 3 hours ago
Executive Receptionist
State Window Corporation
Vaughan, ON
…transforming city skylines with innovation and quality, one project at a…
Added 3 hours ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Manage project deliverables, timelines, risks, dependencies, and issue resolution activities through successful completion.
Added 3 hours ago
RA
Facilities Coordinator
Rise Air
Saskatoon, SK
- Full-time
…safe environment. Under the direction of Snowbird Aviation Services' General Manager, this role also coordinates major facility projects from planning through…
Added 4 hours ago
SG
Junior PM
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Experience: 4+ years of relevant experience in a Project Management, Department Administrator, or Business Management Support role, preferably within a large corporate or financial…
Added 4 hours ago
AC
Operations Coordinator
AVI-SPL Canada
Montreal, QC
- Full-time
…technologiques de collaboration, parmi lesquelles figurent nos services gérés…
Added 4 hours ago
AC
Operations Coordinator
AVI-SPL Canada
Montreal, QC
- Full-time
…technologiques de collaboration, parmi lesquelles figurent nos services gérés…
Added 4 hours ago
W
HSE Specialist - Night Shift
Worley
AB · Edmonton, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 4 hours ago
D
Workforce Coordinator (HR Coordinator)
Dexian
Mississauga, ON
- $30 to $40 USD / month
- Contract
The client is looking for a highly organized Project Coordinator/Group Administrator with 4+ years of experience to manage department operations, workforce reporting, leadership support,…
Added 4 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Excellent opportunity for an experienced (5+ years) Accounts Payable Administrator to join a global organization, located in Bolton. This is an on-site position. You will report to the…
Added 4 hours ago
MG
Project Administrator
MRSB Group
Charlottetown, PE
- Full-time
Project Administrator – MRSB Consulting Services
Added 5 hours ago
K
Project Coordinator / Group Administrator
Kelly
Mississauga, ON
- $31 to $36 CAD / hour
- Contract
Immediate Hiring | Project Coordinator / Group Administrator | Mississauga, ON (Hybrid) | Apply Now!
Added 5 hours ago
Administrator, Billing
Aecon
Toronto, ON · Scarborough, ON
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 6 hours ago
A
System Administrator
AccorHotel
Toronto, ON
- Full-time
Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team.
Added 6 hours ago
SC
Office Administrator
Sky Contracting Inc.
Oakville, ON
- Full-time
…organization proudly established in 2005. We provide a broad range of services across the construction, renovation, restoration, maintenance, millwork, and electrical…

Array

eDiscovery Client Services Manager

Canada HQ, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of progressive experience in eDiscovery project management, case management, or client services.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Join Array and Make a Difference

At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne.

The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in this role requires strong technical expertise, attention to detail, proactive communication, and the ability to manage multiple concurrent matters in a fast-paced environment.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives.
Maintain high levels of client satisfaction through strong engagement and service delivery.
Deliver technical and project-related tasks accurately and on schedule.
Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

Project Lifecycle Management

Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution.
Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement.
Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.

Case & Technical Workflow Execution

Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne.
Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables.
Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.

Client Engagement & Communication

Serve as the primary point of contact for assigned matters.
Advise clients on workflow strategies, platform capabilities, and industry best practices.
Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.

Cross-Functional Coordination

Collaborate with internal Services Delivery teams to ensure alignment and successful project execution.
Coordinate tasks and facilitate seamless handoffs across functional teams.
Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.

Operational Excellence & Continuous Improvement

Adhere to established service levels, quality standards, and project KPIs.
Maintain accurate project documentation and workflow records.
Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of progressive experience in eDiscovery project management, case management, or client services.
Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
Strong client-facing communication, documentation, organizational, and relationship management skills.
Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
Proficiency with Microsoft Office Suite.
Experience with project management and service management platforms.
Ability to work independently and collaboratively in a team environment.
Flexibility to support client needs outside standard business hours when required.
Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions.

What We Offer

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbeing Programs

Flexible Time Off & Remote Work Options

Professional Development & Career Growth Opportunities

Exposure to cutting-edge technology in the Legal Services Industry

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Apply About employer

More about this job

Responsibilities

The eDiscovery Client Services Manager manages the full EDRM lifecycle, including project scoping, budget tracking, and technical workflow execution within RelativityOne. They serve as the primary client contact, ensuring high-quality project delivery through cross-functional collaboration and proactive communication.

Requirements

Candidates should have 5+ years of experience in eDiscovery project management and proficiency with RelativityOne. A bachelor's degree is preferred, along with relevant certifications such as RCA or RCPM.

Skills

eDiscovery
Project management
RelativityOne
Case management
Client services
EDRM lifecycle
Budget management
Quality control
Workflow coordination
Technical troubleshooting
Data processing
Communication
Documentation
Risk management
Process improvement

Benefits

Competitive pay
Quarterly incentives
Comprehensive benefits
RRSP programs
Wellbeing programs
Flexible time off
Remote work options
Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

eDiscovery
RelativityOne
EDRM
Project Management
Case Management
Client Services
RCA
RCPM
Data Loading
Workflow Optimization
Quality Control
Legal Services
SLA
Budgeting
Risk Management
Microsoft Office Suite
Automation
Defensibility
Technical Support
Client Engagement

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