Jobs in Canada

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Added 6 mins ago
MU
Stewardship Officer
McGill University
ON
- Full-time
Added 6 mins ago
ST
Nursing Supervisor
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- Full-time
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Added 21 mins ago
LH
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JR
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Added 21 mins ago
A
Bilingual Customer Service Representative
Arriscraft
Burlington, ON
- Full-time
Minimum 10 years of overall professional work experience, including at least 3-5 years in customer service, inside sales, order management, or a related customer-facing role.
Added 21 mins ago
TL
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ST
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- Full-time
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Minimum of 1 year progressive experience in an administrative role with a focus on Human Resources
Added 1 hour ago
N
Human Resources Coordinator
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Advises on and documents labour relations matters in a timely manner, including grievances, investigations, and administrative errors.
Added 1 hour ago
UO
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MD
Office & Admin Specialist
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Saint-Paul, NB · St.-Paul, NB
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Work Shift/Work Hours: Day Shift
Added 1 hour ago
PH
Accounts Payable Customer Service Representative
Provincial Health Services Authority
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Added 1 hour ago
H
Technical Services Specialist, Associate
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Added 1 hour ago
A
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- $25 to $30 CAD / hour
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PL
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Added 1 hour ago
MW
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Added 1 hour ago
C
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Added 1 hour ago
E
Vice President Controlling and Finance PSN
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Added 1 hour ago
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environmental service aid
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Added 1 hour ago
Complex Violations Clerk (Clerk 3)
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…transactions on individual driver records. You ensure legal and administrative information is recorded in accordance with the Criminal Code of Canada and the Traffic Safety Act &…
Added 1 hour ago
BG
Executive Assistant
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Vancouver, BC
- $70,000 to $80,000 CAD / year
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Given the nature of the role and level of in-person support required, this position is based in the office five days per week
Added 1 hour ago
S
Registered Nurse (RN), Surgical Inpatient - BC Children’s Hospital
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- Full-time
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Arriscraft

Bilingual Customer Service Representative

Burlington, ON, Canada

Salary Range: $50,000 - $60,000 per year. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $50,000 - $60,000 per year.
Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10 years of overall professional work experience, including at least 3-5 years in customer service, inside sales, order management, or a related customer-facing role.
Posting language: English
Posted: Nov 13, 2026

Original job description

Bilingual Customer Service Representative

Location: Burlington, Ontario

Position Summary

Arriscraft Canada Inc is seeking a highly organized and customer-focused Bilingual Customer Service Representative (English/French) to support our Canada Brick customers, dealers, and sales team across Ontario and Quebec. This role serves as a key point of contact for order management, customer inquiries, pricing administration, and sales support, providing exceptional customer experience throughout the order fulfillment process.

The successful candidate will thrive in a fast-paced environment, demonstrate strong attention to detail, and possess the ability to communicate professionally in both English and French.

Key Responsibilities

Customer Service & Sales Support
Provide exceptional customer service to dealers, distributors, contractors, and internal stakeholders in both English and French.
Serve as a primary point of contact for inquiries regarding products, pricing, availability, lead times, and order status.
Support Sales Representatives throughout the sales and order fulfillment process.
Respond promptly and professionally to customer inquiries by telephone and email.
Provide back-up support to the broader Customer Service and Sales Administration teams as required.

Order Management & Administration

Enter and maintain customer orders accurately within the SAP system.
Review and update customer orders to ensure timely and accurate processing.
Verify product availability and communicate inventory status to customers and sales representatives.
Reserve inventory as product becomes available from production.
Maintain customer pricing agreements, contracts, and special pricing programs within company systems.
Ensure customer records and order information remain accurate and up to date.

Cross-Functional Coordination

Collaborate closely with Production to coordinate order fulfillment and special production requirements.
Work with Sales Administration to ensure pricing structures, contracts, and customer agreements are accurately maintained.
Assist with French translations of customer-facing materials, correspondence, and internal documentation as required.
Support continuous improvement initiatives related to customer service and order processing.

Qualifications

Required Skills & Experience

Fully bilingual in English and French, with excellent verbal and written communication skills in both languages.
Minimum 10 years of overall professional work experience, including at least 3-5 years in customer service, inside sales, order management, or a related customer-facing role.
Strong computer proficiency, including Microsoft Office applications.
Exceptional attention to detail with a high degree of accuracy in data entry and order processing.
Excellent organizational, prioritization, and problem-solving skills.
Ability to work independently while contributing effectively within a team environment.
Strong customer-focus and commitment to service excellence.

Preferred Qualifications

Experience using SAP ERP or similar enterprise resource planning systems.
Experience supporting distribution, manufacturing, construction products, building materials, or industrial products industries.
Knowledge of order fulfillment, pricing administration, inventory management, and sales support processes.

Why Join Arriscraft/Canada Brick?

Salary Range: $50,000 - $60,000 per year.
Comprehensive health and dental benefits effective immediately upon hire.
Company-sponsored pension plan with employer contributions available after three months of employment.
Stable, established Canadian manufacturing organization with a strong market reputation.
Career growth and advancement opportunities.
Ongoing product knowledge and professional development training.
Collaborative and supportive team environment.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide bilingual customer service to dealers, distributors, contractors, and internal teams, responding to inquiries about products, pricing, availability, lead times, and order status. Manage customer orders and records in SAP, maintain pricing agreements, coordinate fulfillment with Production and Sales Administration, and assist with French translations and process improvements.

Requirements

Requires fluency in English and French, at least 10 years of overall professional experience, and 3–5 years in customer service, inside sales, order management, or a related customer-facing role. Candidates should have strong Microsoft Office skills, accurate data-entry abilities, excellent organization and problem-solving skills, and a customer-focused approach; SAP and relevant industry experience are preferred.

Skills

English-French Bilingual Communication
Customer Service
Order Management
Sales Support
SAP ERP
Microsoft Office
Data Entry
Pricing Administration
Inventory Management
Order Fulfillment
Written Communication
Verbal Communication
Organization
Prioritization
Problem-Solving

Benefits

Health Benefits
Dental Benefits
Company-Sponsored Pension Plan
Career Growth Opportunities
Professional Development Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual English-French
Order Management
Sales Support
SAP ERP
Microsoft Office
Order Processing
Order Fulfillment
Pricing Administration
Pricing Agreements
Customer Contracts
Inventory Management
Production Coordination
Sales Administration
Customer Records
Data Entry
Customer Inquiries
Distribution
Manufacturing
Construction Products
Building Materials
Industrial Products
Continuous Improvement
Telephone Support
Email Support

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Jobs in Canada