Jobs in Canada

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HH
Intake Consultant Representative
Homewood Health Centre
ON
- Full-time
Exceptional customer service delivery and accountability
Added 15 mins ago
S
Sales Representative
SoftMoc
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
Role Description As a full-time Sales Representative at SoftMoc, you will work on-site in the Greater Vancouver Metropolitan Area, helping customers find the right footwear and accessories…
Added 15 mins ago
IG
Call Center Representative
Insight Global
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DI
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- Full-time
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Added 30 mins ago
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Customer Service Representative
BMO
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Added 45 mins ago
A
Bilingual Customer Service Representative
Arriscraft
Burlington, ON
- Full-time
Arriscraft Canada Inc is seeking a highly organized and customer-focused Bilingual Customer Service Representative (English/French) to support our Canada Brick customers, dealers, and sales…
Added 1 hour ago
CL
Technical Sales and Quotations Representative
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- $50,000 to $90,000 CAD / year
- Full-time
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Added 1 hour ago
BT
Counter Sales Representative
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Sudbury, ON · Greater Sudbury, ON
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Added 1 hour ago
AA
Store Driver
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- Part-time
Must have a valid driver's license with an acceptable driving record
Added 1 hour ago
PH
Accounts Payable Customer Service Representative
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Burnaby, BC
- Full-time
Job Title:ACCOUNTS PAYABLE CUSTOMER SERVICE REPRESENTATIVERequisition #:206692Job Location:Canada-British Columbia-BurnabyDepartment:Accounts PayableJob Type:Temporary, Full TimeStart Date…
Added 1 hour ago
Complex Violations Clerk (Clerk 3)
The Government of Nova Scotia
Halifax, NS
You have four (4) years of related experience in a customer service and/or administrative environment with a working knowledge of the Traffic Safety Act and an understanding of the rules of…
Added 2 hours ago
SH
Driver - Mobile Primary Care Unit
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- Full-time
Serve a key function as a representative of Prairie Mountain Health and the Mobile Primary Care Unit with local vendors that supply fuel, regular maintenance etc of the vehicle; community…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Amos, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 5 hours ago
H&
Assistant Store Manager - Market Mall
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Calgary, AB
- Full-time
H&B is a customer and employee centric business with ambitious growth plans. We are excited about the future of delighting our customers, innovating our product, growing our business along…
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Sr. Community Developer - Far Cry
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Montreal, QC
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Act as a primary representative for players’ needs within Production and Publishing teams to positively influence development and communications positioning on behalf of our players and…
Added 6 hours ago
FC
wholesale trade representative
Fastenal Canada
Tecumseh, ON
- Full-time
Added 7 hours ago
DT
Customer Service Associate
Dollar Tree Stores
Saint John, NB
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 7 hours ago
DT
Customer Service Associate
Dollar Tree Stores
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- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
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Customer Service Associate
Dollar Tree Stores
Fort McMurray, AB
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
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Customer Service Associate
Dollar Tree Stores
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Customer Service Associate
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Customer Service Associate
Dollar Tree Stores
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Arriscraft

Bilingual Customer Service Representative

Burlington, ON, Canada

Salary Range: $50,000 - $60,000 per year. · Full-time

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Job details

Pay: Salary Range: $50,000 - $60,000 per year.
Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 10 years of overall professional work experience, including at least 3-5 years in customer service, inside sales, order management, or a related customer-facing role.
Posting language: English
Posted: Nov 13, 2026

Original job description

Bilingual Customer Service Representative

Location: Burlington, Ontario

Position Summary

Arriscraft Canada Inc is seeking a highly organized and customer-focused Bilingual Customer Service Representative (English/French) to support our Canada Brick customers, dealers, and sales team across Ontario and Quebec. This role serves as a key point of contact for order management, customer inquiries, pricing administration, and sales support, providing exceptional customer experience throughout the order fulfillment process.

The successful candidate will thrive in a fast-paced environment, demonstrate strong attention to detail, and possess the ability to communicate professionally in both English and French.

Key Responsibilities

Customer Service & Sales Support
Provide exceptional customer service to dealers, distributors, contractors, and internal stakeholders in both English and French.
Serve as a primary point of contact for inquiries regarding products, pricing, availability, lead times, and order status.
Support Sales Representatives throughout the sales and order fulfillment process.
Respond promptly and professionally to customer inquiries by telephone and email.
Provide back-up support to the broader Customer Service and Sales Administration teams as required.

Order Management & Administration

Enter and maintain customer orders accurately within the SAP system.
Review and update customer orders to ensure timely and accurate processing.
Verify product availability and communicate inventory status to customers and sales representatives.
Reserve inventory as product becomes available from production.
Maintain customer pricing agreements, contracts, and special pricing programs within company systems.
Ensure customer records and order information remain accurate and up to date.

Cross-Functional Coordination

Collaborate closely with Production to coordinate order fulfillment and special production requirements.
Work with Sales Administration to ensure pricing structures, contracts, and customer agreements are accurately maintained.
Assist with French translations of customer-facing materials, correspondence, and internal documentation as required.
Support continuous improvement initiatives related to customer service and order processing.

Qualifications

Required Skills & Experience

Fully bilingual in English and French, with excellent verbal and written communication skills in both languages.
Minimum 10 years of overall professional work experience, including at least 3-5 years in customer service, inside sales, order management, or a related customer-facing role.
Strong computer proficiency, including Microsoft Office applications.
Exceptional attention to detail with a high degree of accuracy in data entry and order processing.
Excellent organizational, prioritization, and problem-solving skills.
Ability to work independently while contributing effectively within a team environment.
Strong customer-focus and commitment to service excellence.

Preferred Qualifications

Experience using SAP ERP or similar enterprise resource planning systems.
Experience supporting distribution, manufacturing, construction products, building materials, or industrial products industries.
Knowledge of order fulfillment, pricing administration, inventory management, and sales support processes.

Why Join Arriscraft/Canada Brick?

Salary Range: $50,000 - $60,000 per year.
Comprehensive health and dental benefits effective immediately upon hire.
Company-sponsored pension plan with employer contributions available after three months of employment.
Stable, established Canadian manufacturing organization with a strong market reputation.
Career growth and advancement opportunities.
Ongoing product knowledge and professional development training.
Collaborative and supportive team environment.

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More about this job

Responsibilities

Provide bilingual customer service to dealers, distributors, contractors, and internal teams, responding to inquiries about products, pricing, availability, lead times, and order status. Manage customer orders and records in SAP, maintain pricing agreements, coordinate fulfillment with Production and Sales Administration, and assist with French translations and process improvements.

Requirements

Requires fluency in English and French, at least 10 years of overall professional experience, and 3–5 years in customer service, inside sales, order management, or a related customer-facing role. Candidates should have strong Microsoft Office skills, accurate data-entry abilities, excellent organization and problem-solving skills, and a customer-focused approach; SAP and relevant industry experience are preferred.

Skills

English-French Bilingual Communication
Customer Service
Order Management
Sales Support
SAP ERP
Microsoft Office
Data Entry
Pricing Administration
Inventory Management
Order Fulfillment
Written Communication
Verbal Communication
Organization
Prioritization
Problem-Solving

Benefits

Health Benefits
Dental Benefits
Company-Sponsored Pension Plan
Career Growth Opportunities
Professional Development Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual English-French
Order Management
Sales Support
SAP ERP
Microsoft Office
Order Processing
Order Fulfillment
Pricing Administration
Pricing Agreements
Customer Contracts
Inventory Management
Production Coordination
Sales Administration
Customer Records
Data Entry
Customer Inquiries
Distribution
Manufacturing
Construction Products
Building Materials
Industrial Products
Continuous Improvement
Telephone Support
Email Support

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Work requirements

Jobs in Canada