Digital Product Supervisor

Location: This role could be located in Toronto, ON or Halifax, NS

Arrivals + Departures is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, and heard. Diversity and inclusion are an important part of our everyday work, and it is our belief that they enable us to reach our goal of seeing the world differently. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communications and/or people with intersectional identities. Accommodations can be made upon request for candidates taking part in all aspects of the selection process.

Arrivals + Departures (A+D) is a national and proudly independent full-service creative and media agency, employing 80+ people with offices in Toronto and Halifax. More importantly, we are a group of passionate, down-to-earth people with an entrepreneurial spirit and hustle needed for today’s ever-changing world.

In fact, our name is inspired by the changing world around us and reflects our mission to ‘See The World Differently’. This means we approach every challenge and opportunity with fresh eyes, not falling into the trap of delivering the expected. Simply put, we are for those who want to challenge the status quo with the relentless pursuit to see what no one else sees.

What we're looking for

As a Digital Product Supervisor you proactively manage up, down and all around with your digital team as well as cross department teams. You are relied upon for the flawless execution of digital resource team structures, planning and supporting client projects. You have a responsibility for agency output, strategic leadership and quality control. Collaborating with internal and external teams you help create direction, develop effective plans and encourage idea generation and solutions with key teams overseeing digital client projects.

You assist your clients in planning and maintain a detailed awareness of all project details. You participate in financial + budget management, revenue, and reporting supporting the Head of Digital. You are responsible for day-to-day success across your team, providing direction for what's needed and course correcting when needed. You have developed an intuition in your working style and can be relied upon to act with success and as a self starter.

You drive & manage projects from kick off through discovery, strategy, concepting, UX/UI development, launch and post briefs. Project oversight is essential. You are responsible for leading all elements of executions including providing real time updates, proactive solutions and feedback to your digital team.

You are deeply involved in project timeline development and tracking with the Head of Digital. You actively lead your Digital team through creation and maintenance of tier-one websites, oversee agency wide digital projects from initiation to maintenance and provide solutions for success. You assist your team in review / presentation of the work to internal & external partners including developing UX/UI briefs and knowledge sharing. Your role is to amplify digital understanding and disseminate success across the client work as a leader in the Digital department.

Duties and responsibilities:

• Partner with the account service team managing clients, including reviewing strategy, work and overall project plans
• Collaborate with internal & external vendors across all disciplines to ensure project success
• Develop UX and UI strategic briefs for implementing top-level digital design
• Lead Quality Assurance (QA) processes with a team in all phases to maintain high standards
• Coordinate the creation and maintenance of tier-one websites with a digital team of developers, designers, and strategists
• Manage elements of agency-wide projects, from initiation to maintenance, with cross-department coordination in Client Service, Media, and Creative
• Working with PM, confidently monitor and deliver projects within timelines, addressing and escalating any obstacles
• Support Head of Digital in tracking/recording project financials
• Understand staffing and scoping requirements, building schedules accordingly for success
• Lead project management workflows and documentation, including timelines and estimates ensuring to communicate workflows to agency teams & establish yourself as go-to in digital process
• Identify potential project risks and pivot quickly to keep projects on time and within budget

Qualifications:

• 4+ years of relevant digital product experience ideally within an agency environment or equivalent
• Experience collaborating with cross agency & client partner teams
• Strong ability to oversee digital teams including ticketing and timeline criteria for developers & UX/UI
• Experience leading projects from discovery through to delivery including QA and client leadership
• Familiarity with web accessibility standards and compliance testing
• Experience with analytics and reporting platforms (e.g., Google Analytics, Looker Studio) to track product performance
• Proficiency with agile project management tools like Jira or Trello
• Demonstrated experience in content strategy, SEO fundamentals, or digital publishing workflows
• Working knowledge of AI tools, digital systems & platforms including prototyping
• Experience running & leading sprints for digital team success across tight delivery timelines
• Clear communication with both technical and non-technical audiences, including leadership internally and externally