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Added 7 mins ago
FB
Cook
Farm Boy Inc.
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- Up to $18.75 CAD / hour
- Full-time
…each other, and finding a place where their potential meets…
Added 7 mins ago
FB
Customer Service Representative
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- From $17.6 CAD / hour
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…each other, and finding a place where their potential meets…
Added 7 mins ago
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- $100,000 to $130,000 CAD / year
- Full-time
Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
Added 7 mins ago
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- Full-time
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Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
Added 7 mins ago
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TA Operations Associate
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- Temporary
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Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Added 7 mins ago
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Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
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- Full-time
We are seeking an Administrative Assistant to join our Accident Reconstruction team in Oakville, ON. This is a great opportunity for a highly organized, detail-oriented professional who…
Added 7 mins ago
NA
Heavy Equipment Operator (Haul Truck) (Fort Hills)
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Added 7 mins ago
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Forward Deployment Engineer
''
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Sr Functional Engineer, SAP - 12 month contract
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Added 7 mins ago
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Associate Cloud Engineer
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- Full-time
…McCain’s global digital transformation. This is an excellent opportunity for someone looking to build a career in cloud engineering, platform engineering, DevOps, or site reliability…
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Master Data Management Engineer
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Added 22 mins ago
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Integration Support Worker - Hourly
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- $25 CAD / hour
- Full-time
JOB OPPORTUNITY: Integration Support Worker - Hourly
Added 22 mins ago
WC
(CAN) Préposé au traitement des commandes OMNI
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- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 22 mins ago
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(CAN) Associé, viande
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- Full-time
Position Summary...Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding…
Added 22 mins ago
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Registered Psychologist (Children and Teens)
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AB · Edmonton, AB
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…responsive, and trauma-informed therapy? Are you excited by the opportunity to help shape the future of mental healthcare while making a meaningful impact in people's…
Added 22 mins ago
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Structural EIT
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Basic familiarity with AutoCAD and/or Revit, or strong willingness and aptitude to learn quickly on the job.
Added 22 mins ago
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Field Service Engineer I
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Participate in assigned technical training and professional development activities to build job-related knowledge and skills.
Added 22 mins ago
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Staff Technical Program Manager, Data Center New Product Introduction
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Added 22 mins ago
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HR Advisor Specialized in Labor Relations - Temporary
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We apply an equal employment opportunity program and encourage women, Indigenous peoples, visible minorities, and persons with disabilities to apply. Persons with disabilities may receive…
Added 22 mins ago
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Physiotherapist
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- $40 to $55 CAD / hour
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…emphasis on personalized patient care, giving clinicians the opportunity to get to know each patient, understand their individual goals, and develop customized treatment plans based on…
Added 22 mins ago
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Staff Technical Program Manager, Data Center Data & Tooling
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- Full-time
Added 22 mins ago
AS
Business Data Analyst
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Toronto, ON
- $65 to $70 CAD / hour
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Added 22 mins ago
FN
Occupational Therapist, Oyster Bay, Vancouver Island
First Nations Health Authority
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- Full-time
If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Added 22 mins ago
PE
Instrumentation Technicians for Project in Squamish, BC
PCL Energy
Squamish, BC
- Full-time
Instrumentation Technicians for Project in Squamish, BC - Squamish, British Columbia (Job Number: 602077)

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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