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Added 2 hours ago
V
Sr Spec, IT
Vale
Canada
- Full-time
…optimizing machine learning solutions that support predictive maintenance, process automation, operational reliability, and real-time decision-making across our global mining and industrial…
Added 2 hours ago
S&
E-Commerce Coordinator
Silk & Snow
Toronto, ON
- Full-time
The E-commerce Coordinator will support the day-to-day operations and optimization of Silk & Snow's online store. Reporting to the Manager, E-commerce, you'll help maintain the health of…
Added 2 hours ago
MG
Clinical Informatics Specialist
Michael Garron Hospital
Toronto, ON
- Full-time
…to automate that processing. Focus will be on the build and maintenance of nursing, physician and interprofessional documentation,order sets and…
Added 3 hours ago
EA
Building Maintenance Coordinator
Execaire Aviation
Dorval, QC
- Full-time
The Building Maintenance Coordinator is responsible for ensuring the safe, reliable, and continuous operation of all building systems and critical paint shop infrastructure supporting…
Added 3 hours ago
KC
Maintenance
Kinark Child and Family Services
Minden, ON
- $19 CAD / hour
- Full-time
Reporting to the Maintenance Coordinator, the Janitor is responsible to perform maintenance and housekeeping tasks. Operate machinery (large and small), Support construction and repairs of…
Added 3 hours ago
TL
PREVENTIVE MAINTENANCE TECHNICIAN (I)
Troy Life & Fire Safety Ltd.
Langley (District), BC · Langley, BC
- Full-time
…Companies program! Our team is currently looking for a Preventive Maintenance Technician (I) to join their Langley, British Columbia team. In this role, the successful candidate will be…
Added 3 hours ago
Coordinator, Content Marketing
Tourism Whistler
Whistler, BC
The Coordinator, Content Marketing creates engaging social content and helps keep Tourism Whistler’s digital channels accurate, current and connected. Working closely with our social, web…
Added 3 hours ago
FH
Cardiac Sonographer - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Part-time
Reporting to the Supervisor, Cardiac Sonography and Site Coordinator, Medical Imaging, the Cardiac Sonographer practices in accordance with the standards of professional practice as well as…
Added 3 hours ago
N
Surface Training & Lockout Coordinator
Nutrien
Saskatoon, SK
- Full-time
Serve as liaison between Operations, Maintenance, Safety, Engineering, contractors, and project teams
Added 4 hours ago
LC
Client Experience & Service Coordinator
LightForm Canada
Vancouver, BC
- Full-time
LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.
Added 4 hours ago
FH
Registered Nurse, Medicine, Ridge Meadow s Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 4 hours ago
CE
Operational Integrity Field Operator
Cenovus Energy
Lloydminster, SK
- Full-time
…operations across our assets. Reporting to the Operations Integrity Coordinator, you will play an important role in coordinating supplier activities, minimizing operational downtime,…
Added 4 hours ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
Assist IT Service Management Coordinator with service management related duties
Added 4 hours ago
FH
Cardiac Sonographer - Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $43.32 to $54.04 CAD / hour
- Part-time
Reporting to the Supervisor, Cardiac Sonography and Site Coordinator, Medical Imaging, the Cardiac Sonographer practices in accordance with the standards of professional practice as well as…
Added 4 hours ago
MS
Facilities Maintenance Worker (1.0 Evenings, Permanent)
Main Street Project Inc.
Winnipeg, MB
- Full-time
Reporting to the Facilities Coordinator, the Maintenance Worker is a key part of ensuring that Main Street Project (MSP) buildings, both interior and exterior, are kept functional and in…
Added 4 hours ago
EP
Industrial Hygiene Coordinator
EHS Partnerships Ltd.
AB · Edmonton, AB
- $30 to $40 CAD / hour
- Full-time
EHS Partnerships Ltd. (EHSP) has an immediate opening in our Edmonton location for a Industrial Hygiene Coordinator. This is a mid-level, permanent, full-time position.
Added 4 hours ago
LC
Client Experience & Service Coordinator
LightForm Canada
AB · Edmonton, AB
- Full-time
LightForm is looking for a proactive, detail-oriented Client Experience & Service Coordinator to join our Edmonton Head Office team.
Added 4 hours ago
TH
Quality & Regulatory Coordinator
Trudell Healthcare Solutions Inc.
London, ON
- Full-time
…looking for a detail-oriented, proactive, Quality & Regulatory Coordinator who brings strong organizational skills, analytical thinking, and a commitment to continuous improvement. You'll…
Added 4 hours ago
NH
HEALTH INFORMATION MANAGEMENT (HIM) ADVISOR
Northern Health - BC
Terrace, BC
- Full-time
…of Northern Health, and under the general supervision of HIM Coordinator – Professional Practice or designate, the HIM Advisor is an integral member of both the regional Health Information…
Added 4 hours ago
UO
Exercise Trainer, Physiology & Pharmacology
University of Calgary
Calgary, AB
- Internship
The Exercise Trainer primary purpose is to assist the Study Coordinator and support the research team through providing assistance and overseeing the exercise intervention. The Brain in…
Added 4 hours ago
H
Bilingual Client Care Coordinator
HearCANADA
Ottawa, ON
- Full-time
We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client…
Added 5 hours ago
F
Service Coordinator- Full Time - Temporary
Finning
Surrey, BC
- Full-time
As a Service Coordinator at Finning, you’ll play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. You’ll be the central point of coordination…
Added 5 hours ago
M
Project Coordinator / Administrator - Aeroderivative Gas Turbine Controls R&D
MANNARINO
Montreal, QC
- Full-time
We are looking for a Project Coordinator / Administrator to help engineering teams stay organized and on track while working on gas turbine control system projects.
Added 5 hours ago
VG
Service Coordinator
Veralto Global
London, ON
- Full-time
Reporting to the Regional Field Service Manager, the Service Coordinator is responsible for providing technical support via phone or email to internal OpCo functions (engineers,…
Added 5 hours ago
Car Care Tech
Kirmac Collision and Autoglass
Langley (District), BC · Langley, BC

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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