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Added 21 mins ago
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Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
Strong team leader and member, able to work effectively in chairing or serving on multi-disciplinary committees while influencing the performance of others.
Added 21 mins ago
LV
MANAGER-EN
La Vie En Rose
Peterborough, ON
- Full-time
You are a natural leader who knows how to motivate a team;
Added 21 mins ago
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
You’re a natural leader who knows how to motivate a team;
Added 21 mins ago
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Electrical Journeyperson CCQ
BGIS
Montreal, QC
- Full-time
More than 4 years of facility operations and maintenance work experience
Added 21 mins ago
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Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
Odlum Brown is seeking an experienced, dynamic leader for the Kelowna office. This pivotal role connects advisor operations, regulatory compliance, and strategic business growth.
Added 21 mins ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
…patients/residents/clients/families and functions as a clinical leader in a particular specialty area within a designated health service area, regional network and/or designated clinical…
Added 21 mins ago
Agentic Evaluation & Testing Specialist, Kitchener, ON
Siemens
Kitchener, ON
We are seeking a System Testing and Agent Evaluation Specialist to join Siemens Digital Industries Operations Software at our AI hub in Canada. You make change verifiable in a product that…
Added 21 mins ago
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DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger…
Added 36 mins ago
MO
Director of Community Development
Municipality of the County of Annapolis
Annapolis Royal, NS
- Full-time
Oversee the implementation of the parks, trails, and recreation facility plan working in tandem with Municipal Operations for work orders
Added 36 mins ago
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Mill General Superintendent
Nutrien
Lanigan, SK
- Full-time
As the leader of our surface mill team, you will be accountable for the safe, reliable, and efficient execution of all mill activities, including operations, maintenance, engineering, and…
Added 36 mins ago
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Events & Engagement Strategist OpenRoad Auto
OpenRoad Auto Group
Richmond, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 36 mins ago
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Product Advisor - OpenRoad Toyota Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 36 mins ago
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Replenishment Analyst
The Home Depot
Canada
- Full-time
…providing a high level of service to its Merchandising, Store Operations and supply chain customers. The Analysts will be responsible for achieving, in-stock, and inventory turns metrics…
Added 36 mins ago
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Personal Banking Associate - Robert-Bourassa Branch, Montreal
TD
Montreal, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
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Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
· A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
Added 51 mins ago
TS
Owner Operator - Chemical Atlantic - Sign on Bonus
The Seaboard Transport Group
Moncton, NB
- Full-time
…opportunity to explore a variety of career paths with an industry leader in transportation. Our operations span liquid bulk petroleum and chemical transportation, dry bulk products, food…
Added 51 mins ago
TS
Class 1 Owner Operator - Dry Bulk - Sign on Bonus
The Seaboard Transport Group
Moncton, NB
- Full-time
…opportunity to explore a variety of career paths with an industry leader in transportation. Our operations span liquid bulk petroleum and chemical transportation, dry bulk products, food…
Added 51 mins ago
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Industrial Automation Specialist
Colas Canada Inc.
Toronto, ON · North York, ON
- Full-time
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects…
Added 51 mins ago
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Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
Should be comfortable navigating CAD software to support engineering and maintenance functions. Able to create and modify technical drawings to support operations and maintenance.
Added 51 mins ago
Bilingual Night Royal Service Agent (Part Time)
Fairmont Hotels & Resorts
Ottawa, ON
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure…
Added 51 mins ago
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MANAGER-EN
La Vie En Rose
Toronto, ON
- Full-time
You are a natural leader who knows how to motivate a team;
Added 51 mins ago
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Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 51 mins ago
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Manager, Data Science
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
…and Product at Questrade. Operating as a hands-on technical leader, this role spearheads our unified marketing measurement strategy - combining media mix modeling (MMM), incrementality…
Added 51 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 51 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
You’re a natural leader who knows how to motivate a team;

Arrow Transportation Systems Inc.

Technical Support Specialist

Suite 1300-999 West Hastings St., Vancouver, BC, V6C 2W2, Canada

Compensation: $65,000 -$78,000 · Full-time

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Job details

Pay: Compensation: $65,000 -$78,000
Job type: Full-time
Apply by: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

We Offer

Location: Vancouver, BC (Hybrid)
Job Status: Full Time Permanent
Compensation: $65,000 -$78,000
Pension: Pension matching program of 4%
Benefits: Employer-paid benefits package, including dental, prescription drugs, paramedical services, life insurance, short- and long-term disability coverage, and more
The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations throughout Canada and the U.S.

We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported technically so they can successfully accomplish their assigned work tasks. This role includes troubleshooting user technical issues, including hardware, software and systems based issues. Incident and request resolution can involve the use of diagnostics and service request tracking tools, as well requiring hands-on support at the desktop level.For more information please visit www.arrowcareers.ca

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming incident and service requests from end users via email, web form, and telephone, in a professional and courteous manner.
Document all pertinent end user identification information and nature of issue.
Comply with all rules and regulations, protocols and established metrics
Build rapport and elicit issue details from users.
Prioritize and escalate issues, when required, to the appropriately experienced technician.
Responding to all issues ensuring that SLA’s are met and targets maintained.
Perform hands-on resolution at the desktop-level, including installing and upgrading software, implementing and maintaining of file backups.
Develop help documents and knowledge base articles for end users.
Work with third-party vendors in issue resolution.
Travel to user locations, as needed, delivering and fixing hardware, and providing support to the Systems Administrator.
Assist IT Service Management Coordinator with service management related duties
Other duties as assigned by manager.

You Possess

Degree or Diploma in Computing Science, or equivalent education/experience
Excellent and clear communication skills, both verbal and written
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills in a diverse working environment
Strong work ethic, time management, and job prioritization skills
Strong safety mindset, especially when visiting other branch office locations
Strong concern for the accuracy and quality of work
Internal and external customer service skills
Problem Solving ability
Strong work ethic and positive team attitude
Needs to be responsible, accountable and dependable
Embody Arrow's values: Safety, Responsibility, Integrity, Quality, Teamwork and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.

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More about this job

Responsibilities

The Technical Support Specialist is responsible for troubleshooting hardware, software, and system issues to ensure users can effectively complete their tasks. This role involves managing incident requests, performing desktop-level support, and maintaining documentation to prevent future technical problems.

Requirements

Candidates must possess a degree or diploma in Computing Science or equivalent experience. Strong communication, interpersonal, and problem-solving skills are required to provide effective support in a diverse environment.

Skills

Technical support
Troubleshooting
Hardware maintenance
Software installation
Incident management
Service request tracking
Communication skills
Interpersonal skills
Time management
Problem solving
Customer service
Knowledge base documentation
Desktop support
File backups
Vendor management

Benefits

Pension matching program
Dental insurance
Prescription drug coverage
Paramedical services
Life insurance
Short-term disability coverage
Long-term disability coverage

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Hardware
Software
Desktop Support
Incident Management
SLA
IT Service Management
Troubleshooting
Backup
Logistics
Freight Management
Computing Science
Customer Service
Help Desk
Systems Administration

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